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In This Issue:
University of Chicago Medical Center
Select Sessions from the Annual Conference Now Available for Online Learning & CEs

In today’s world, we understand not everyone can join us for CMSA’s Annual Conference and Expo. Likewise, not everyone that attended this week-long event can visit every intriguing session offered. So, we are pleased to offer you the CMSA Extended Learning Conference, a convenient online learning environment offering 47 recorded sessions from CMSA's 21 Annual Conference in San Antonio! View all sessions and you could earn up to 84.0 Nursing and 70.0 CCM continuing education hours!

Don't Need CEs?
Consider Holding Educational InServices for Your Team

Purchase packages of 5, 15, 25, or all 47 courses and use the online presentations to conduct a series of educational in-services, providing professional development opportunities that can enhance the knowledge and skills of staff working in the multidisciplinary setting.
Integrated Care Management
More than 45 Nursing & CCM continuing education credits available for successful completion of this unique training.

The Integrated Case Management (ICM) training program was developed to allow case managers coming from either medical or mental health backgrounds to transition to a holistic assessment and assistance approach that allows them to help patients with barriers to improvement in any complexity domain from case management initiation to graduation.

Register for the Fall 2011 Training at
Member Announcements
Do you or someone you know have the desire and dedication it takes to serve your industry's association in a leadership capacity?

Planning for the association's future is an important part of CMSA's purpose. Helping a remarkable association like CMSA grow requires the mindset of empowering others for successful service. If you, a colleague, or coworker yearns to share a personal passion for case management through service as a CMSA Board Member, please review the Candidate Nomination Form and submit the appropriate information to the Nominations Committee for review.

The deadline for Nominations is OCTOBER 31, 2011.

We encourage each member to consider this unique leadership opportunity to help CMSA continue to grow and thrive by submitting your nomination today.
Did you know that CMSA is now part of the National Healthcare Career Network? This new partnership allows you access to more than 180 job openings in over 200 health care associations. By posting your resume on CMSA’s CareerCenter, you’ve put yourself in front of top health care employers 24/7.

Take Control of Your Career!
  • Activate the job agent feature and have select jobs come to you.
  • Make your resume available publicly or keep it confidential.
  • Save and manager your favorite job postings.
Post your resume today at
October 9-15, 2011 marks this year’s weeklong celebration, recognizing the contributions and commitments case managers make and educating the public about the significant work they perform.

For ideas on how you can plan your celebrations and to order CMSA Case Management Week products, view some of our CM Week Resources below:
Collaboration will also help hone ABQAURP’s current credentialing options to increase relevance to practicing case managers.

The Case Management Society of America (CMSA) and the American Board of Quality Assurance and Utilization Review Physicians, Inc. (ABQAURP) announced today a joint collaboration to create a Sub-specialty certification for transitions of care (TOC). The new Sub-specialty certification is a part of the specialized credentials available through ABQAURP’s Health Care Quality and Management Board Certification (HCQM). In recognizing the importance of transitions of care – a major provision within the Patient Protection and Affordable Care Act – this new credential is the first one to support professionals not only as a team, but also individually, who demonstrate competence and skills in providing the key elements of transitions of care.
What has been the most satisfying benefit of being a part of a national professional association? Do others know how CMSA has impacted your career through access to education and a network of other professionals?

Take a moment to share with colleagues and other health care professionals about why you are a member of CMSA.

Help support building the future of case management and strengthening the industry’s voice through one-on-one recruiting. Download your Member-Get-a-Member application today and spread the word. For more information on the Fall Member-Get-a-Member Campaign, tools and applications, and recruitment incentives, visit
MedEscort International
Featured Article
Pat Stricker, RN, Med
Senior Vice President
TCS Healthcare Technologies

When Congress was considering passing the Patient Protection and Affordable Care Act (PPACA), then House Speaker Nancy Pelosi (D-CA) quipped in a speech: "But we have to pass the bill so that you can find out what is in it." Although many poked fun at the Speaker’s comment at the time, the reality is that Pelosi was right. We are still finding out what is in PPACA, even 18 months after its passage! A key challenge facing case managers, health plan administrators, providers and other stakeholders is that many people who would potentially benefit from PPACA’s future benefits and entitlements do not understand the details of the new law. And how could we expect them to understand, when we (healthcare professionals) don’t even understand it yet?
Excellent for case managers to share with their patients, client, family, and loved ones--10 short and simple questions that are important to know the answers to.
When working with a patient population with chronic and terminal illnesses, very often, stressful and difficult conversations take place frequently. Often the news is not good or not what the person wants to hear. Having the assessment skills and knowledge about how to read body language and react accordingly to manage the interaction in a positive way are important skills to have.
Given the pervasiveness of social media, the American Nurses Association (ANA) has released its Principles for Social Networking and the Nurse: Guidance for the Registered Nurse, a resource to guide nurses and nursing students in how they maintain professional standards in new media environments.

"The principles are informed by professional foundational documents including the Code of Ethics for Nurses and standards of practice. Nurses and nursing students have an obligation to understand the nature, benefits, and potential consequences of participating in social networking," said ANA President Karen A. Daley, PhD, MPH, RN, FAAN. "These principles provide guidelines for nurses, who have a responsibility to maintain professional standards in a world in which communication is ever-changing."
by Elizabeth E. Hogue, Esq.

Many post-acute providers; including home health agencies, private duty agencies, hospices, and home medical equipment (HME) companies; place a high value on use of coordinators/liaisons who regularly visit patient floors at hospitals and other inpatient facilities. Some discharge planners/case managers do not understand why such access is needed, especially in view of the availability of various methods of communicating information to post-acute providers. In fact, discharge planners/case managers may view the presence of post-acute providers as nothing more than a nuisance. There are, however, several reasons why the use of liaisons/coordinators from post-acute providers in institutional settings is important.
Industry Events
Experts will discuss barriers to screening, opportunities to lower costs, and healthcare reform

The non-profit group Preventing Colorectal Cancer (PCC) is sponsoring a webinar series featuring PCC board members and other content experts who will share their thoughts on colorectal cancer screenings, anesthesia’s important role in the endoscopy suite, and the impact health reform is having on gastroenterology offices across the country. PCC was formed in 2008 to educate the public and key stakeholders on the opportunities to reduce the incidence of colorectal cancer through consistent screening and care options for patients and their clinicians.

To register, visit
In 2009, six Premature Infant Health Summits were conducted to address and discuss the many issues facing premature infants. Since that time many stakeholders have developed programs and initiatives, all with the goal of improving the care of premature infants. This year we will talk about the many small steps that have been taken and, with everyone’s involvement, can lead to big changes in the lives of premature infants.

Topics will include:
  • Born too soon...why it matters. The latest on prematurity rates and research
  • Engaging national and community stakeholders to make a difference
  • Review and discussion of new premature infant resources
  • Current policy landscape and the impact on premature infant care
To register please email
WHEN: October 28-29, 2011
WHERE: Hilton Atlanta Airport Atlanta, GA
PRODUCED BY: Bruce Berger and The Physicians’ Institute

CMSA Members receive a discount off the standard rates!

comMIt™(Comprehensive Motivational Interviewing Training) is an effective training program to teach health care providers how to use the principles of motivational interviewing (MI) with patients to more effectively improve adherence with health behaviors and hence, produce better outcomes. Brief motivational interviewing is a patient-centered approach developed for use with patients who vary in their readiness to take their medicines or manage their illness and related health behaviors. comMIt™ is offered over a two-day period. While both days are recommended for health care professionals, attending Day 1 only is an option for those who mainly wish to be exposed to the principles of Motivational Interviewing. Day two will feature extensive practice with expert coaching.
WHEN: October 30 - November 2, 2011
WHERE: Gaylord Opryland 2800 Opryland Drive Nashville, TN
PRODUCED BY: Planetree: Patient-Centered Care

Planetree ( has been at the forefront of the effort to personalize, humanize, and demystify the health care system for more than 30 years, and this philosophy parallels that of case managers in many ways. As advocates for patients, case managers are personalizing, humanizing, and demystifying the patient experience each and every day.
WHEN: November 4-5, 2011
WHERE: San Antonio, TX
PRODUCED BY: American Board of Quality Assurance and Utilization Review Physicians, Inc. (ABQAURP)

Merriam Webster defines "communicating" as transmitting information, thought, or feeling so that it is satisfactorily received or understood. Patients must communicate with their Providers. Providers must communicate with their Payors. We are all responsible to convey information to each other as we strive toward better outcomes.

Join ABQAURP in San Antonio to discover approaches to effectively Coordinate, Collaborate, and Communicate in today’s health system.

ABQAURP has assembled an extraordinary team of presenters to assess issues within the current health care quality and safety landscape, and to offer practical solutions.

Health Net
GENEX Services, Inc.
Restore Health Group
Naturs Design
Nurse Resolutions

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