CMSA'S Pulse eNewsletter
Special Announcement

Join us on Capitol Hill, March 5-7, Virtually!

Make an impact without leaving the comfort of your home/office. The CMSA 2024 Virtual Hill Visits will take place over March 5-7, and participation is open to all CMSA members at no charge.

During this annual advocacy event, you will meet with members of Congress and/or their health policy staff from your respective areas of the country to educate them about the value of case managers and our role in improving patient health outcomes. This important event will help elevate the professional practice of case management and the immediate needs of case managers nationwide.


Virtual Hill Visits Briefing Session
Tuesday, February 20, 4:00 p.m. – 5:30 p.m. ET
Attendance is highly encouraged; session will be recorded.1.5 hr CEs: RN, CCM pending

Scheduled Virtual Visits
Note that you will be scheduled to attend three to five 30-minute meetings total over the course of the dates listed; you will not be in meetings all day.
Tuesday, March 5, 9:00 a.m. - 5:00 p.m. ET
Wednesday, March 6, 9:00 a.m. – 5:00 p.m. ET
Thursday, March 7, 9:00 a.m. – 5:00 p.m. ET

Post Visits Debriefing
Wednesday, March 13, 12:00 p.m. - 1:00 p.m. ET
Attendance is highly encouraged; session will be recorded.1 hr CEs: RN, CCM pending

The CMSA Hill Visits experience will be virtual and conducted through Zoom meetings. All appointments will be scheduled for you by CMSA staff over the course of three days. Meeting virtually is an effective way to connect with elected officials without the expense of travel and spending days away from the office. A training session and policy briefing will be held prior to your meetings so that you’re fully up to speed and comfortable with the priority issues.

Join us and make a difference!

Register NOW for #CMSA2024 and save BIG! Unlock the best rates and secure your spot for unparalleled education and networking at the premier case management event of 2024. Act fast—these savings end 3/15/24!

Are you an organization interested in face-to-face engagement with 1,000+ case managers? Check out our sponsorship and exhibit opportunities!

Amramp Accessibility
Education Corner

The Day Everything Changed

Tuesday, February 13 at 12pm Eastern

CEs: 1 Hour RN and CCM 

Rarely is there as globally shared experience as we have all faced throughout the COVID pandemic. Faced with soaring vacancy rates among staff and the growing threat of more staff resignations, decisions needed to be made and made fast. In the span of 6 weeks, Kaiser Permanente of Washington (KPWA) would shift from an in-person, inpatient model of care management to a virtual care delivery platform. Hear about the steps taken and lessons learned along the way as well as thoughts on where we are now over a year later since instituting our virtual inpatient model of care delivery.

Presenter: Shelley O’Brien, MSW, LICSW, CCM

Free to members and non-members.


The Case Manager's Guide to Antimicrobial Stewardship

Wednesday, February 21 at 12pm Eastern

CEs: 1 Hour RN and CCM

Antimicrobial resistance (AMR) is increasingly common and is primarily due to the overuse and misuse of antibiotics.

As part of the multidisciplinary team, case managers can support AMS by educating patients on the dangers of overuse and misuse of antibiotics, facilitation, and coordination of needed diagnostics to determine if antibiotics are indicated, ensure patients understand their antibiotic prescription and are adherent with the treatment protocol, and collaborate with all members of the interdisciplinary team for optimal health outcomes.

Presenter: Rebecca Perez, MSN, RN, CCM, FCM

Free to members and non-members.


CMSA Case Management Boot Camp has limited space available for the spring session!

WHEN: March 8-10, 2024

WHERE: Nashville, TN

Explore ethical practices, healthcare reimbursement, versatile skill sets, communication techniques, and more, earning 19.5 RN, SW, and CCM CEs over two and a half days of in-person instruction.

Don't miss this unique opportunity to start strong in case management, learn about other CM practice areas, or get back to basics.

Join us in Nashville for an unforgettable learning experience!

Deadline to register is March 1. Space is limited!


CMSA's Integrated Case Management (ICM) Training is back this spring! Join us virtually from April 16-18, 2024. 

What to Expect:

  • Self-study activities to prep for virtual training.
  • Engaging virtual face-to-face sessions on Zoom.
  • Interactive exercises, role-play and case studies.
  • Comprehensive content from the newly published ICM Manual (2nd Edition).

Why Register?

  • Gain insights into complex patient care.
  • Develop skills for health stabilization.
  • Learn documentation and case management best  practices.
  • Earn 28.5 RN, SW, and CCM CEs

Don't miss this opportunity to boost your career — Secure your spot today!

Deadline to register is March 4.

Member Announcements
We're so glad you've joined our case management community, where you will find support from your peers and a team dedicated to promoting the practice of case management. Free CEs, in-depth training, downloadable documents, professional publications, leadership and networking opportunities are the next step in advancing your career. Maximize your membership by tapping into your local chapter and utilizing your member benefits HERE.


Each year CMSA recognizes case managers who have demonstrated exceptional service to the practice of case management with the 2024 CMSA Individual Awards, the CMSA Case Manager of the Year and the Award of Service Excellence.

Do you know someone who exemplifies what it means to be a case manager? Nominate them today!

Individual award nominations close February 16.

Get recognized for what you do every day through a #CMSAFoundation Award!

Have you improved case management processes resulting in better patient outcomes? Are you demonstrating advancements in the case management practice?

Recipients earn a $1500 cash award and the opportunity to share more about their success in an article for CMSA Today, a CMSA blog and a member webinar. Case studies are also being built as a resource for CMSA members to showcase best practices.

Share your successes and gain recognition for your work. Applications are due March 1. 

Publication Portal

Read articles from our recent issue on Evidence-Based Practice and our new web-only series on Worker's Comp!

"Welcome, 2024!" by Janet Coulter, MSN, MS, RN, CCM, FCM

"The Premier Case Management Event of the Year — 2024 CMSA Annual Conference & Expo" Association News

"A Road Less Traveled: Bridge to Home" by Jennifer Cline, PT, DHSC, MS, and Shona Metcalf, RN, BSN, MSN, CCM, IQCI

"Social Work Navigation Program in Emergency Department to Address SDOH Needs" by Diane Shifley, PT, DPT

"Patient Advocates: A Crucial Piece of the Elder Care Puzzle" by Jennifer Halloran, PhD, BCPA

“Using Research to Advocate for Best Practices" by Kerri Wizner, MPH, CPH, and Keemia Vaghef, PhD

"How Home Care Impacts Hospital Readmission Rates" by Dana Taylor, LCSW, and Sylvia Trein

New issues post first on, plus new articles post each week, so visit regularly for fresh content on current case management trends.



CMSA blogs are written and contributed by a broad range of authors, from board directors and industry partners to working case managers and recent retirees. Find every perspective here, Mondays and Thursdays each week!

"Telehealth: A Case Management Issue" by Laura Ostrowsky, RN, CCM, MUP

"It’s Not You, It’s Your Thyroid" by Dr. Colleen Morley, DNP, RN, CCM, CMAC, CMCN, ACM-RN, FCM

"January is National Blood Donor Month" by Janet Coulter, MSN, MS, RN, CCM, FCM

"Supporting Our Food Insecure Community" by Michelle Brusio, MSN, RN, CCM 

"Are You Ready for the GUIDE Model?" by Patricia Noonan, MBA, RN, CCM, CDP, FCM

"Find a Job You Love, and You Will Never Have to Work a Day in Your Life" by Dr. Colleen Morley, DNP, RN, CCM, CMAC, CMCN, ACM-RN, FCM

"What About Spot?" by Marianne DiMola


Chapter Connection

Did your chapter have an excellent conference or educational event? Did they use technology in an innovative way or undergo a revitalization?

Make sure your chapter receives the recognition it deserves with a 2024 CMSA Chapter Excellence and Innovation Award!

Members, reach out to your chapter leaders and encourage them to submit your chapter for a CEIA Award.

Chapter leaders, submit your nomination today!

Then celebrate your achievements together when your chapter is announced as the winner at #CMSA2024 in Providence!

Chapter Award nominations close February 23.

Calendar of Events
Jan 2024
Stay informed about upcoming chapter events, both in your area and virtual events around the country!
Mar 2024
WHEN: March 8-10, 2024
WHERE: Nashville, TN
Explore ethical practices, healthcare reimbursement, versatile skill sets, communication techniques, and more over two and a half days of in-person instruction. Register Now to Elevate Your Case Management Skills!
Mar 2024
Ready to enhance your case management skills? CMSA's Integrated Case Management (ICM) Training is back this spring! Join us virtually from April 16-18, 2024. Register now!
Mar 2024
Join us for this first-of-its-kind program offering interactive and engaged learning using real-life scenarios and practical application, March 8-10, 2024 in Nashville, TN. Register by March 1!
Mar 2024
Don't miss out on substantial savings! Register for #CMSA2024, June 4-7, in Providence, RI, by March 15 to secure our early bird rate ($100+); CMSA members save an ADDITIONAL $190 for a total of $300 in savings — Register NOW!
Apr 2024
Join us for this program providing multiple strategies to engage clients, stratify risk and develop care plans to mitigate risk and help clients achieve improved health and well-being, April 16-18, 2024; Delivered Virtually. Register by March 4!
Jun 2024
Get ready to embark on an incredible journey of learning, networking and professional growth from June 4-7, 2024, in historic Providence, RI.
Don't wait – secure your spot and save BIG!
Thank You

Interested in becoming a CMSA Partner for 2024? Contact Rebecca Davis at for more information!