CMSA'S Pulse eNewsletter
Special Announcement

2023 seems to have flown right by, but that didn’t keep your CMSA team from working hard to support you and the case management community. Fueled by a dedicated Board of Directors and over 100 tireless volunteers, CMSA members – and non-members – had much to benefit from CMSA this past year.

Here are just a few highlights – be sure to visit to see all the great benefits available:

  • Welcomed over 1,100 new members to the CMSA community.
  • Published a position paper on “Communicating Your Value: The Case Manager’s Guide” in collaboration with the Center for Case Management.
  • Held a successful CMSA Conference in Las Vegas with over 40 educational sessions and 1,000 attendees.
  • Celebrated National Case Management Week with webinars, networking events, social media contests, bonus education and prizes! Over 2,000 case managers participated in #CMWeek2023.
  • Published over 200 blogs and articles providing key information on timely trends and topics.
  • Held the second CMSA Virtual Hill Visits program with case managers from across the country.
  • Launched the CMSA International Special Interest Group.
  • Released new resources on antimicrobial resistance and hepatic encephalopathy.
  • Inducted the CMSA CM Fellow Class of 2023.
  • Strengthened partnerships with ALCA, ACPA, NOBC, CMI, URAC and NQF and welcomed new collaborations with AANLCP, NADSA and SSWLHC.
  • Made over 150 online courses available, free to members.
  • Launched new committees for affiliate and academia collaboration, public information, future trends, and diversity, equity, inclusion and belonging.
  • Unveiled the newly-updated Opioid Use Disorder Case Management Guide.
  • Held two in-person CMSA Boot Camp sessions and five virtual ICM programs based on the recently published ICM manual.
  • Provided continuing education credits for CCM, CCM Ethics, RN, SW, CDMS, CDMS Ethics, CPHQ, CRC and CRC Ethics.
  • Provided value through partnerships with leading industry vendors.
  • Engaged with over 30,000 case managers through education, information, celebration, collaboration and networking.
  • And so much more!

Thank you for your membership, your support and for trusting CMSA with your professional development needs. We can’t wait for 2024!

Education Corner

How it Started vs. How it's Going: The Effect of the Public Health Emergency on Healthcare Today

Wednesday, January 17 at 1pm Eastern

1 Hour: RN and CCM CEs

Free for members and non-members.

Ronald Hirsch, MD, FACP, CHCQM, CHRI
Cheri Lattimer, RN, BSN
Susan Plough, PHCNS-BC, MSN, CCM, Moderator

The public health emergency resulted in many temporary changes and exceptions to how healthcare was managed. How have these changes affected today’s landscape of patient care? What positive changes are occurring, and what challenges are we facing as a result of the transition back to a pre-COVID state?

Join CMSA Public Policy Chair Susan Plough and guest panelists, Dr. Ronald Hirsch and transitions of care expert Cheri Lattimer as they discuss the post-pandemic status of healthcare and what changes have occurred already, and are in the process of occurring including insurance, population health, access to care and telehealth and more.


CMSA Case Management Boot Camp has limited space available for the spring session!

WHEN: March 8-10, 2024

WHERE: Nashville, TN

Explore ethical practices, healthcare reimbursement, versatile skill sets, communication techniques, and more, earning 19.5 CEs over two and a half days of in-person instruction.

Don't miss this unique opportunity to start strong in case management, learn about other CM practice areas, or get back to basics.

Join us in Nashville for an unforgettable learning experience!


CMSA's Integrated Case Management (ICM) Training is back this spring! Join us virtually from April 16-18, 2024. 

What to Expect:

  • Self-study activities to prep for virtual training.
  • Engaging virtual face-to-face sessions on Zoom.
  • Interactive exercises, role-play and case studies.
  • Comprehensive content from the newly published ICM Manual (2nd Edition).

Why Register?

  • Gain insights into complex patient care.
  • Develop skills for health stabilization.
  • Learn documentation and case management best  practices.
  • Earn 28.5 RN, SW, and CCM credits.

Don't miss this opportunity to boost your career — Secure your spot today!

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Member Announcements
We're so glad you've joined our case management community, where you will find support from your peers and a team dedicated to promoting the practice of case management. Free CEs, in-depth training, downloadable documents, professional publications, leadership and networking opportunities are the next step in advancing your career. Maximize your membership by tapping into your local chapter and utilizing your member benefits HERE.

The CM Fellow Class of 2024 applications will close January 15, 2024!

Each of you has made an impact on the professional practice of case management – through leadership, presentations, publication, research, and more. Be recognized for your work through the FCM designation.


The 2024 CMSA Individual Award Nominations Are Now Open!

Each year CMSA recognizes case managers who have demonstrated exceptional service to the practice of case management. Nominations are now open for the CMSA Case Manager of the Year and the Award of Service Excellence.

Do you know someone who exemplifies what it means to be a case manager? Nominate them today!

Get recognized for what you do every day through a #CMSAFoundation Award!

Have you improved case management processes resulting in better patient outcomes? Are you demonstrating advancements in the case management practice?

Recipients earn a $1500 cash award and the opportunity to share more about their success in an article for CMSA Today, a CMSA blog and a member webinar. Case studies are also being built as a resource for CMSA members to showcase best practices.

Applications are due March 1. Share your successes and gain recognition for your work.

Publication Portal

Read the digital edition of our final print issue of 2023 HERE: CMSA Today Issue 8 on Evidence-Based Practice!

"Evidence-based practice is the backbone of professional case management. It empowers case managers to make informed decisions, tailor care plans to individual patient needs and improve the quality and efficiency of healthcare delivery. By prioritizing EBP, healthcare organizations can enhance patient outcomes, optimize resource utilization and maintain compliance with regulatory standards. Ultimately, the adoption of evidence-based practice in medical case management is essential for delivering the best possible care to patients and driving positive changes in the healthcare industry. As you read through this issue, I ask you to take a look at what you are doing within your practice setting and consider sharing your best practices with the wider case management community. Together, we move the profession into the light!" - Dr. Colleen Morley, DNP, RN, CCM, CMAC, CMCN, ACM-RN, FCM

New issues post first on, plus new articles post each week, so visit regularly for fresh content on current case management trends.

CMSA Members: You should have received your print copy of Issue 8. If you have not, please email us at


CMSA blogs are written and contributed by a broad range of authors, from board directors and industry partners to working case managers and recent retirees. Find every perspective here, Mondays and Thursdays each week!

"Where’s the Peds? -  Why I joined CMSA and the Education Committee" by Theresa Litzinger, BA, MSN, RN, CCM

"Mentoring New Case Managers" by Janet Gould, RN, BSN, CCM CHC

"CMSA Foundation Salutes Kaiser Permanente’s Innovative Model with Process Improvement Award" by Alan Boardman, LMSW, ACM-SW

"Faith, Burgers, and Beer" by Elaine Bruner, MSN, RN, CMGT-BC

"Celebrating the Power of Giving Back" by Dr. Colleen Morley DNP, RN, CCM, CMAC, CMCN, ACM-RN, FCM

"Are You Interview Ready?" by Marianne DiMola

Chapter Connection

The 2024 CMSA Chapter Excellence and Innovation Award Nominations Are NOW Open!

Did your chapter have an excellent conference or educational event? Did they use technology in an innovative way or undergo a revitalization?

Members, reach out to your chapter leaders and encourage them to submit your chapter for a CEIA Award.

Chapter Leaders, submit your nomination today!

Then celebrate your achievement together when your chapter is announced as the winner at #CMSA2024 in Providence!

Calendar of Events
Jan 2024
Each of you has made an impact on the professional practice of case management – through leadership, presentations, publication, research, and more. Be recognized for your work through the FCM designation. Apply today!
Mar 2024
Join us for this first-of-its-kind program offering interactive and engaged learning using real-life scenarios and practical application, March 8-10, 2024 in Nashville, TN. Register by March 1!
Mar 2024
Don't miss out on substantial savings! Register for #CMSA2024, June 4-7, in Providence, RI, by March 15 to secure our early bird rate ($100+); CMSA members save an ADDITIONAL $190 for a total of $300 in savings — Register NOW!
Apr 2024
Join us for this program providing multiple strategies to engage clients, stratify risk and develop care plans to mitigate risk and help clients achieve improved health and well-being, April 16-18, 2024; Delivered Virtually. Register by March 4!
Jun 2024
Get ready to embark on an incredible journey of learning, networking and professional growth from June 4-7, 2024, in historic Providence, RI.
Don't wait – secure your spot and save BIG!
Thank You

Interested in becoming a CMSA Partner for 2024? Contact Rebecca Davis at for more information!