CMSA'S Pulse eNewsletter
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Special Announcement
We had a fantastic week in Chicago at CMSA Annual, bringing together professional case managers from across the care continuum and world! Thank you to all of our attendees, exhibitors, sponsors and leadership who made the week such a big success.
Already thinking about next year? We are, too! Attendees of this year's conference have a special offer through July 15 for our 2019 conference in Las Vegas! Visit and look for additional upcoming updates this summer on the call for presentations, accommodations and registration.
Our CMSA Today contributor, Pat Stricker, reviews the Chicago event in a fantastic piece below. Scroll to read on!
CareerSmart Learning
CCMC (Comm. For CM Cert.)
Member Announcements
Meet your new CPC Representative, Eric Bergman, from the Chicago Chapter. He is the current president and has served on the local board since 2015. He currently works for AXA Assistance, where he is an International Nurse Case Manager. Eric is passionate about the importance of professional development for case managers, both personally and professionally. He wants to share his experience and ideas with a wider audience to help other chapters grow so that together we can increase the relevance, importance and power of CMSA.
Please join us in congratulating Eric on his new role!
CMSA's Standards of Practice for Case Management serve to drive best practice accountability for individual professional case managers as well as for organizations.
CMSA's new online course is designed to enhance understanding by expanding on these common principles to deliver a more unified education to professional case managers, creating quality skill sets across the healthcare continuum. The coursework embraces the case management care continuum in any work environment, which contributes to consistency in foundational case management knowledge and a sustainable workforce.
The course is made up of 16 online modules, each representing the sections of the CMSA Standards of Practice, including one on each of the 15 Standards. Each module contains a detailed narrative with enhanced explanations of that Standard including bibliographies, references, and a professional video presentation of that narrative content with downloadable slide handouts, which incorporate case scenarios showing real-life situations in order to better understand that Standard. This course is pre-approved for 32 hours of continuing education credit for RN, SW, and CCM.
Ready to learn more and get started? Click below!
CMSA’s Opioid Use Disorder Case Management Guide was developed in collaboration with Reinsurance Group of America’s ROSE program and authored by CMSA’s Executive Director, Kathleen Fraser, CMSA Program Director, Rebecca Perez, and Senior RGA ROSE Consultant, Melinda Baxter.
The abuse of opioids is a global problem that affects the health, social and economic welfare of societies.
The challenge of healthcare professionals is to confront the growing impact of opioid abuse on health and well-being while preserving the fundamental role of opioids for the treatment of pain and human suffering.
This guide assists case managers and other healthcare professionals in the assessment, care planning process, and intervention development to address opioid use disorder. This digital guide is one of the many benefits to CMSA members!
Developed by Pfizer, ArchiTools offers a comprehensive grouping of information and resources such as interactive training modules, actionable tools that members can download and use with patients, annotated articles, and a robust set of relevant external links specifically for case managers.
Members: Access your benefit today! Enter casear71 in the account code field.
CMSA is pleased to announce a partnership with Bruce Berger, PhD, of Berger Consulting, LLC to bring you comMIt: Comprehensive Motivational Interviewing Training for Health Care Professionals at a discounted price. This 8-hour online program is centered around motivational interviewing, which is an evidence-based effective method for improving adherence to health behaviors. It was developed specifically for patients who are either ambivalent or resistant to change regarding these health behaviors.
CMSA has really listened to your requests for a practical motivational interviewing course targeted at healthcare professionals and their needs. We are thrilled to bring you an accredited course developed by the foremost authorities of MI in healthcare, Drs. Bruce Berger and William Villaume.
There are a limited number of seats for this program, accessible to CMSA members only, so you'll want to act soon! Click below to explore more information and register.
Earlier this year, we announced a partnership with CCMC to continue advancing professional case managers in their career paths. Under the agreement, CMSA members receive a 20 percent discount when applying for the CCM, as well as upon renewal. Those who hold the CCM certification receive a 20 percent discount for CMSA membership.

If you have questions about how to take advantage of your new member benefit, please contact CMSA Client Services at or 501-225-2229.

Download CMSA's Standards of Practice for Case Management, 2016 revision, which provides practice guidelines for the case management industry and its diverse stakeholders.The impetus for the 2016 revision of the Standards is the need to emphasize the professional nature of the practice and role of the case manager.

The 2016 Standards contain information about case management including an updated definition, practice settings, roles and responsibilities, case management process, philosophy and guiding principles, as well as the standards and how they are demonstrated.

Download Your Copy

BrightStar Franchising LLC
Featured Article
Pat Stricker, RN, M Ed, SVP, Clinical Services, TCS Healthcare Technologies

Congratulations to CMSA once again for another great conference! The 28th Annual Conference and Expo was held at McCormick Place in downtown Chicago from June 19-23. There were nearly 2,000 attendees present, representing numerous case management settings. The theme for this year’s conference was "We Are Case Management," recognizing and celebrating our accomplishments as nurses, social workers, consultants, educators, advocates, leaders, influencers and problem-solvers.

If you were lucky enough to attend the conference, you know what an exciting and rewarding experience it was. However, if you were not able to attend, I would like to highlight some of the key moments from the conference for you.

Articles and Links
by Jose Alejandro, PhD, RN-BC, MBA, CCM, FACHE, FAAN
Have you ever had one of those days where everything went right? We all seem to have a unique ability to recognize and talk about what is not going well, but how much time do we devote to celebrating success? Isn’t it more important and uplifting to acknowledge what has gone right? From a systems perspective, leaders should find ways of recognizing, replicating and reinforcing what is exceptionally good. Facilitating conversations about the difference we make will further engage individuals in improving care. Let’s change our mental models to look at the positive before dwelling on the negative.

As professionals and leaders, we have an ethical responsibility to be role models and mentors. Sharing our professional knowledge, emotional intelligence and common sense can help our mentees develop fulfilling careers. We need to consistently find opportunities to connect theory to practice, and practice to passion. Taking the time to assist a colleague and to see him or her develop professionally is one of the most rewarding aspects of our professional careers.

Proposed rules would advance administrative burden reduction, Medicare modernization, and the Meaningful Measures Initiative
On April 27, the Centers for Medicare & Medicaid Services (CMS) proposed transformative changes to the payment systems for services furnished by a range of medical facilities. The agency’s proposed payment rules also set out to continue to modernize Medicare through innovation in skilled nursing facility payment to drive value, advance meaningful quality measure reporting, and reduce paperwork and administrative costs.
"We envision all elements of CMS’ healthcare delivery system working to reward value over volume and decisively focus on patients receiving quality care from their Medicare benefits," said Administrator Seema Verma. "For skilled nursing facilities, we are taking important steps through proposed payment improvements that will reduce administrative burden, and foster innovation to improve care and quality for patients. As people face rising healthcare costs in other clinical settings, we need to leverage advances in technology that help to modernize our programs in a way that benefits patients."
Significant advancements in multiple sclerosis care, including the arrival of new therapies, have made treatment decision-making and navigating health insurance requirements increasingly complex for patients and their providers.To simplify the process, PRIME worked in partnership with the CMSA and the Academy of Managed Care Pharmacy (AMCP) Foundation to develop, a new online tool featuring 2 complimentary web apps. The web apps – a CarePath for patients, and a CareNavigator for providers – are tethered to facilitate shared decision-making and help guide critical conversations between those receiving care and those delivering it. Aligning preferences and goals to ensure patients and providers are on the same page often leads to greater satisfaction and improves the patient experience throughout the course of the MS journey.By offering specific tips on efficiently navigating the insurance process, the web apps are instrumental in avoiding unnecessary delays in treatment.Additionally, patients using the web app are able to print a customized "care guide" to take with them to their medical appointments. The care guide, which includes a list of the patient’s preferences, key concerns, and questions, serves as an important resource and reference tool when patients are deciding on a care plan with their providers.
Access the website here:

CMSA Today™—the official magazine of the Case Management Society of America—is the magazine for case managers. We are committed to providing case management knowledge, perspectives and news to case managers in all sectors of the profession. To facilitate that mission, we accept and consider:

  • Original articles written by case managers of all healthcare backgrounds;
  • Expertly prepared articles from professional writers—whether medical writers or experienced generalists—on case management topics;
  • Feature articles, column material, and news about case management trends and issues, as well as about CMSA chapters and their activities;
  • and personal, member-generated items considered nontraditional for a professional-association publication as poems, remembrances and similar sorts of content.

Consider sharing your knowledge by writing and submitting an article! Click below to learn more.
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Industry Events
CMSA is on Instagram, and in 2018 we're celebrating case managers with a new photo every day! Send us your photo to post or tag your Instagram photo with #365daysofcm (make sure your profile is public so we can see it)! Follow along @cmsanational; we'll see you there!



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