CMSA'S Pulse eNewsletter
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Special Announcement
Through its representation, advocacy and education functions, the Case Management Society of America (CMSA) has been an organizing force setting the practice direction for the discipline of case management. CMSA promotes practice that is evidence-based and discourages the use of practices which, though popular or widely accepted, are either not beneficial or are contrary to the CMSA Standards of Practice for Case Management (SoP). While the increasing emphasis on care coordination by providers and payers has opened professional debate regarding the models being used in hospitals today, CMSA intends to clarify its position on hospital case management practice through this white paper initiative and urges hospital leaders to seek solutions that more effectively address the needs of our most vulnerable hospitalized patients.
This white paper has been in the works for almost two years through the work of a CMSA task force.  The accumulation of their work is ready to share! 
This white paper is FREE to Members.  
Non-Members may purchase for $50.00 
Featured Events
On Thursday, July 25 at 11 AM CST, join Rebecca Perez, RN, BSN, CCM for CMSA's CM Spotlight Series for July on "Mindfulness and Resiliency: Personal and Professional Well-being."
The culture of healthcare is frenetic. We are torn between meeting the needs of patients, the pressures of budgets, meeting quality measures, corrective action plans and staff management. Evidence shows that mindful practice has the potential to improve attention, cognitive performance, empathy and the health of patients. Being mindful requires that we assess our emotions, our reasoning, and then in a careful and caring manner, do what is right and best. Mindfulness reminds us that we have a duty to ourselves as well as to others. Caring for others, working with others, means we must take care of ourselves.
Member Only Program
CE's:  1 hour CCM Ethics, 1 hour RN, and ASWB
Register today at the link below; have your user name and password ready to log in and complete your registration.
If you run into issues please contact or call 501-225-2229 for assistance.
Last month, CMSA executive director Kathleen Fraser took to Facebook for her first ever Facebook Live chat. She'll be back on next week to connect directly with the membership and share updates on what's to come at CMSA.
Join Kathy on Facebook next Monday, July 22 at 10a Pacific / 11a Mountain / Noon Central / 1p Eastern; simply log on to Facebook and head to the CMSA National page to see the live event. She'll love for you to join in and say hello!
Member Announcements
Each year at CMSA Annual Conference, we celebrate the lives of CMSA community members we've lost over the past year. Please take a few minutes to watch the 2019 tribute video and show appreciation for our members who are forever part of CMSA history.
The Foundation Board has been super busy and productive these past few months! Learn more about recent activities that took place at the CMSA Annual Conference in Vegas, as well as ways you can get involved. We want to especially recognize our donors in this issue!  View more here
Don’t forget to follow us on Facebook and Instagram!

CMSA and CCMC are working together to continue advancing professional case managers in their career paths. CMSA members receive a 20% discount when applying for the CCM, as well as upon renewal. Those who hold the CCM certification receive a 20% discount for CMSA membership.

If you have questions about how to take advantage of your new member benefit, please contact CMSA Client Services at or 501-225-2229.


Download CMSA's Standards of Practice for Case Management, 2016 revision, which provides practice guidelines for the case management industry and its diverse stakeholders. The impetus for the 2016 revision of the Standards is the need to emphasize the professional nature of the practice and role of the case manager.

The 2016 Standards contain information about case management including an updated definition, practice settings, roles and responsibilities, case management process, philosophy and guiding principles, as well as the standards and how they are demonstrated.

Download Your Copy

CMSA is pleased to announce a partnership with Bruce Berger, PhD, of Berger Consulting, LLC to bring you comMIt: Comprehensive Motivational Interviewing Training for Health Care Professionals at a discounted price. This 8-hour online program is centered around motivational interviewing, which is an evidence-based effective method for improving adherence to health behaviors. It was developed specifically for patients who are either ambivalent or resistant to change regarding these health behaviors.
CMSA has really listened to your requests for a practical motivational interviewing course targeted at healthcare professionals and their needs. We are thrilled to bring you an accredited course developed by the foremost authorities of MI in healthcare, Drs. Bruce Berger and William Villaume.
There is a limited number of seats for this program, accessible to CMSA members only, so you'll want to act soon! Click below to explore more information and register.
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Kindred Healthcare, Inc.
Featured Article
Pat Stricker, RN, M Ed, Senior Vice President, TCS Healthcare Technologies
Debb Keller, RN, CMCN, CCM, CPHQ, Chief Executive Officer, TCS Healthcare Technologies

I frequently hear some “older” physicians and nurses complaining about electronic health records (EHRs). They feel they inhibit documentation and are cumbersome and frustrating to use. However I can’t imagine any of the younger physicians or nurses would ever conceive of working in a system without electronic patient records.
As I was beginning to write this article, I began to wonder how many of you even remember the days in which there were no computerized records — when everything was in a written chart that was only accessible to one member of the healthcare team at any one time. I’m sure that must be more than half of you reading this article. For those of you that don’t know what it was like before computerized records, let me give you some insight.
Imagine having to submit a list of patients that you were going to see tomorrow in the clinic to the Medical Records Department (MRD) the day before so they could gather the records and bring them to the clinic that morning. Or if you are seeing a patient in the Emergency Department you would need to call the MRD and ask them to bring the patient’s record to the ED. Until you get the record you would be caring for the patient without having any medical history. And once you are finished with the record it would need to be returned to the MRD for filing or, if the patient was admitted, the record would need to be transferred to the floor with the patient. 
Naylor Association Solutions
Articles and Links
by Jose Alejandro, PhD, RN-BC, MBA, CCM, FACHE, FAAN
Even though our healthcare system has focused on heart failure for several years, we continue not to see the outcome results sought. Readmission rates and medication reconciliation continue to be hot topics when discussing heart failure outcome data. Although these are important measures to consider, I think there is much more to consider. For example, some of the readmissions that are preventable are due to the lack of weight monitoring across the transitions of care, including home. In the home, individuals should be educated on the importance of stepping on the scale daily, at the same time of the day, and recording their weight. This is just one example of the many variables that can lead to heart failure exacerbations. Case managers play an integral role in developing strategies that effectively transition individuals with heart failure to different levels of care and/or home.
On July 16, the Centers for Medicare & Medicaid Services (CMS) announced two rules – one proposed and one final – that emphasize the agency’s commitment to ensuring safety and quality in nursing homes.  These rules are components of the agency’s five-part approach to ensuring a high-quality long term care (LTC) facility system, which Administrator Seema Verma announced in April.  Administrator Verma’s approach includes strengthening requirements for LTC facilities, also known as nursing homes, working with states to enforce statutory and regulatory requirements, increasing transparency of nursing home performance, improving quality, and putting patient safety first by removing unnecessary burdens on providers. In addition to protecting patients and reducing burdens, the rule helps nursing homes focus their resources on their residents by saving them $616 million in administrative costs annually that can be reinvested in patient care.
Source: Centers for Medicare and Medicaid Services

CMSA Today™—the official magazine of the Case Management Society of America—is the magazine for case managers. We are committed to providing case management knowledge, perspectives and news to case managers in all sectors of the profession. To facilitate that mission, we accept and consider:

  • Original articles written by case managers of all healthcare backgrounds;
  • Expertly prepared articles from professional writers—whether medical writers or experienced generalists—on case management topics;
  • Feature articles, column material, and news about case management trends and issues, as well as about CMSA chapters and their activities;
  • and personal, member-generated items considered nontraditional for a professional-association publication as poems, remembrances and similar sorts of content.

Consider sharing your knowledge by writing and submitting an article! Click below to learn more.
Learn More  

Industry Events
Building on the success of and, PRIME, in partnership with the Case Management Society of America (CMSA) and the Academy of Managed Care Pharmacy (AMCP), are pleased to announce the launch of, a new online-tethered tool to facilitate shared decision making and help guide critical conversations between patients receiving care for high cholesterol and the clinicians delivering it. Accessed from the same landing page and requiring no download, patient-focused CarePath and provider-focused CareNavigator help align preferences and goals, ensuring that patients and their providers are on the same page to help improve the patient experience and outcomes. These online tools are also designed to help simplify the process of navigating increasingly complex health insurance requirements for both patients and providers by offering specific tips to avoid unnecessary delays in treatment. In addition, patients can print a customized “CareGuide” to take with them to their medical appointments. The CareGuide, which includes a list of the patient’s preferences, key concerns, and questions, serves as an important resource and reference tool when patients are deciding on a care plan with their providers.
Access the website here:
Save the date for CMSA's 30th Annual Conference & Expo in Boston, June 28 - July 3, 2020. Look for additional upcoming updates this summer on the call for presentations, accommodations and registration.



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