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Special Announcement
Person-centered Thinking is the foundation of Home and Community-based Services. If you are a case manager working in long-term care or in home and community-based care, this workshop is for you! A certificate of completion is awarded at completion. Person-centered thinking recognizes that people are experts in their own lives; everyone can express their preferences and live a full life in their own community that they and the people who care about them have good reasons to value.
Before you develop a person-centered plan, you must learn to think in a person-centered manner to better understand their needs and preferences. Attend the workshop at CMSA Annual this summer in Las Vegas; learn more and register at the link!
CMSA's ICM program provides multiple strategies to engage clients, stratify risk, and develop care plans to mitigate risk and help clients achieve improved health and well-being. Our training includes review of "CMSA's Integrated Case Management Manual: For Case Managers by Case Managers," online learning sessions, self-study activities to prepare for face-to-face training, and 16 hours of interactive practical application in a classroom setting.
-Program Elements
-ICM manual study
-Post manual exam
-Online training sessions
 -Face-to-face training
-Nursing, Social Work and CCM CEU’s: 30 hours at completion of the program
-Certificate of completion in Integrated Case Management when all program elements are met
Want to learn more? Download the ICM whitepaper today. Or, if you're ready to register, do so today at the link below. CMSA members receive a large discount!
Featured Events
A Life Care Plan is a dynamic document that identifies both current and future services required by an individual; usually with a catastrophic injury or other complex health care needs. The Life Care Planner must possess some skills similar to those used by case managers: such as data collection, analysis, and research. Beyond that, the roles vary. This presentation will discuss the similarities and differences between the two.
1. Identify the goals in Life Care Planning
2.Define the Life Care Plan process
3.Describe the similarities and differences between Case Management and Life Care Planning
CEs: 1 Hour Nursing, 1 Hour CCM, and 1 Hour SW
The course briefly reviews spinal anatomy, pathology, and types of spinal fusions. The subject matter covers the clinical and medical management challenges of difficult-to-heal bones, including the spine. Risk factors that negatively impact healing are reviewed. Therapies, both conservative and surgical as well as current trends, outcomes, cost, and patient convenience are discussed.

Course Objectives: Upon completion of the course, the participant will be able to
-Identify the stages of normal bone healing and three or more key risk factors that impede bone healing
-Describe osteogenic therapy, its origins, and application
-Assess claims that require PEMF treatment
-Explain basic PEMF research relevant to improved healing rates and the cost-effectiveness of applying osteogenic stimulation to patients of tailed fusions
CEs: 1 Hour Nursing, 1 Hour CCM
This webinar is an introduction to provider resources from Automotive Mobility Equipment and Driver Rehabilitation Specialist providers. We will provide a general overview of the Automotive Mobility Industry, the key stakeholders that work together to provide automotive mobility solutions, and the “road map” process to follow when looking for mobility solutions.
Course Objectives:
-Identify the unique process involved in purchasing automotive mobility solutions.
-Differentiate and list the key industry professionals and organizations involved with the automotive mobility equipment industry and list valuable resources to assist your patients in the available automotive transportation options.
-List the negative ramifications consumers/patients may face with poor awareness about this unique process in the automotive mobility arena

Member Only Program
CEs: 1 Hour Nursing, 1 Hour CCM
Member Announcements
If you're not yet registered for the CMSA Annual Conference & Expo in Las Vegas this June, we have a new opportunity for you. CMSA - Kansas City Chapter has donated a complimentary conference registration to one lucky winner (travel/board not included). Each $25 donation to CMSA Foundation will enter you into the drawing. When donating, add "CMSA-KC Giveaway" as a note on your donation. Donate by April 30 for a chance to win!
If you're already registered and looking for a way to save, each $25 donation to CMSA Foundation will enter you in a drawing to win two Cirque du Soleil tickets and dinner in Vegas, compliments of the CMSA chapter, Case Management Association of Las Vegas. You must be registered for conference to be eligible. When donating, add "LV Fun" on your donation. Donate by May 14 for a chance to win!
Thank you for supporting the CMSA Foundation!  Learn more about our most recent scholarship and grant recipients and meet one of the Foundation Board members on our latest enewsletter: click here.  Don’t forget to follow up on Facebook here.
CMSA Members: We invite you to complete a quick survey about the value of your CMSA membership. The survey should take you less than five minutes and can be accessed by clicking on the link below.
We recognize that the strength of CMSA lies without a doubt in its members. We also acknowledge that to retain and grow our CMSA membership, we must offer benefits members, like yourself, will find important and necessary for the advancement of case management, the healthcare industry, and especially the role of the professional case manager. By understanding what our members expect from CMSA, we are able to meet your expectations. As a result, we are also best suited to support your professional growth and advancement, retain you as a member and continue to grow together in our size and impact on the healthcare industry.
We are confident you will give this invitation special attention. We thank you for taking the time to complete the survey and share with us your view of how we can serve you better. 
Hussein M. Tahan, PhD, RN, FAAN - Chair of the CMSA National Membership Committee
Nikki Jackson MBA, Director of Member and Chapter Services
Members of the CMSA National Membership Committee 
Join us this summer in Las Vegas for more than 30 hours of CEs, connect with case managers who are just like you and be knowledgable about the latest products and services to improve your case management practice! In just one week, you'll come back to your practice with CEs, a stronger professional network and more confidence to navigate the full spectrum of case management.
Keynote sessions throughout the week will energize your conference experience. Vernice “FlyGirl” Armour, America’s First African American Female Combat Pilot, will help you create a breakthrough mentality and life with her fresh, edgy style, contagious energy and gutsy essence. Anton J. Gunn, MSW, CDM, CSP, best-selling author, hospital executive and former healthcare spokesperson for the president of the United States, continues CMSA's 2019 keynote series, sharing five keys to unlock greater influence and impact as a leader. Human behavior expert Colette Carlson delivers our closing keynote on Thursday, inspiring attendees to depart the conference and expo with new and relevant ways to connect and communicate. Get ready to laugh out loud while learning to make positive, long-lasting changes in the way you manage time and stress!
Discounts are still available, including special rates for chapter leaders, groups of three or more registering together and members of the military, DoD and VA. And, don’t forget: when you register as a full conference participant, you receive a complimentary 1-year CMSA membership!
Explore sessions, then register today at
CMSA is pleased to announce a partnership with Bruce Berger, PhD, of Berger Consulting, LLC to bring you comMIt: Comprehensive Motivational Interviewing Training for Health Care Professionals at a discounted price. This 8-hour online program is centered around motivational interviewing, which is an evidence-based effective method for improving adherence to health behaviors. It was developed specifically for patients who are either ambivalent or resistant to change regarding these health behaviors.
CMSA has really listened to your requests for a practical motivational interviewing course targeted at healthcare professionals and their needs. We are thrilled to bring you an accredited course developed by the foremost authorities of MI in healthcare, Drs. Bruce Berger and William Villaume.
There is a limited number of seats for this program, accessible to CMSA members only, so you'll want to act soon! Click below to explore more information and register.

CMSA and CCMC are working together to continue advancing professional case managers in their career paths. CMSA members receive a 20 percent discount when applying for the CCM, as well as upon renewal. Those who hold the CCM certification receive a 20 percent discount for CMSA membership.

If you have questions about how to take advantage of your new member benefit, please contact CMSA Client Services at or 501-225-2229.


Download CMSA's Standards of Practice for Case Management, 2016 revision, which provides practice guidelines for the case management industry and its diverse stakeholders.The impetus for the 2016 revision of the Standards is the need to emphasize the professional nature of the practice and role of the case manager.

The 2016 Standards contain information about case management including an updated definition, practice settings, roles and responsibilities, case management process, philosophy and guiding principles, as well as the standards and how they are demonstrated.

Download Your Copy

BrightStar Franchising LLC
Kindred Healthcare, Inc.
Featured Article
Pat Stricker, RN, M Ed, SVP, Clinical Services, TCS Healthcare Technologies
Case managers always amaze me! They need to have a wide-ranging knowledge base that includes all types of diseases, conditions and procedures in order to educate the variety of patients they help every day. In addition to educating their patients and caregivers on the specifics of a disease, condition or procedure, they also help patients develop a customized care plan, assist them in navigating the healthcare system, provide information about resources, investigatepossible financial assistance that may be available and do whatever else needs to be done. That requires an immense amount of knowledge.
This type of information is also needed by staff educators for the initial onboarding of new case managers and for routine ongoing staff education. In addition, management staff also need information like this, as well as access to best practices, case studies, surveys and other tools to improve current programs or develop new initiatives.
Now, in the technology and internet era, there is no lack of sites that can provide that type of information, but it takes time to research it, not to mention additional time to organize and save it for later use.
Naylor Association Solutions
Articles and Links
by Catherine M. Mullahy, RN, BS, CRRN, CCM
Case managers especially demonstrate their value when caring for patients with complex medical conditions. This is true for patients with congestive heart failure (CHF), which is among the more serious conditions for patients and their families. It is in these cases that the role of the case manager and the implementation of best-in-class practices are critical. As part of that role, there are many dynamics at play, including communications with the patient and family members to assure adherence to the treatment plan, communications with other professionals across multiple disciplines on the care team, ongoing patient follow-up, documenting the patient’s progress and striving to prevent unnecessary hospital readmissions. Understanding how best to meet the needs of CHF patients and help achieve optimum patient outcomes while containing costs is important for all case managers.
Final Rule will strengthen popular Medicare private health insurance plans, expand telehealth access for patients, and improve coordination for dual-eligible individuals
On April 5, the Centers for Medicare & Medicaid Services (CMS) finalized policies that will increase plan choices and benefits, including allowing Medicare Advantage plans to include additional telehealth benefits. These policies continue the agency’s efforts to modernize the Medicare Advantage and Part D programs, unleash innovation and drive competition to improve quality among private Medicare health and drug plans.
“Today’s policies represent a historic step in bringing innovative technology to Medicare beneficiaries,” said CMS Administrator Seema Verma. “With these new telehealth benefits, Medicare Advantage enrollees will be able to access the latest technology and have greater access to telehealth. By providing greater flexibility to Medicare Advantage plans, beneficiaries can receive more benefits, at lower costs and better quality.”
Source: Centers for Medicare and Medicaid Services

CMSA Today™—the official magazine of the Case Management Society of America—is the magazine for case managers. We are committed to providing case management knowledge, perspectives and news to case managers in all sectors of the profession. To facilitate that mission, we accept and consider:

  • Original articles written by case managers of all healthcare backgrounds;
  • Expertly prepared articles from professional writers—whether medical writers or experienced generalists—on case management topics;
  • Feature articles, column material, and news about case management trends and issues, as well as about CMSA chapters and their activities;
  • and personal, member-generated items considered nontraditional for a professional-association publication as poems, remembrances and similar sorts of content.

Consider sharing your knowledge by writing and submitting an article! Click below to learn more.
Learn More  

Industry Events
CMSA is on Instagram, and we're celebrating case managers with a new photo every day! Send us your photo to post or tag your Instagram photo with #365daysofcm (make sure your profile is public so we can see it)! Follow along @cmsanational; we'll see you there!
Building on the success of and, PRIME, in partnership with the Case Management Society of America (CMSA) and the Academy of Managed Care Pharmacy (AMCP), are pleased to announce the launch of, a new online-tethered tool to facilitate shared decision making and help guide critical conversations between patients receiving care for high cholesterol and the clinicians delivering it. Accessed from the same landing page and requiring no download, patient-focused CarePath and provider-focused CareNavigator help align preferences and goals, ensuring that patients and their providers are on the same page to help improve the patient experience and outcomes. These online tools are also designed to help simplify the process of navigating increasingly complex health insurance requirements for both patients and providers by offering specific tips to avoid unnecessary delays in treatment. In addition, patients can print a customized “CareGuide” to take with them to their medical appointments. The CareGuide, which includes a list of the patient’s preferences, key concerns, and questions, serves as an important resource and reference tool when patients are deciding on a care plan with their providers.
Access the website here:



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