CMSA'S Pulse eNewsletter
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Special Announcement
The Case Management Society of America Foundation (CMSAF) is offering a scholarship for the Spring 2019 Integrated Case Management Training Program, presented by the Case Management Society of America. The deadline to submit has been extended to March 25, so there's still time for your application!
CMSAF is offering this scholarship to a case manager who is committed to improving the health outcomes of the most at-risk populations and is willing to link and integrate care coordination across all domains of health. At-risk populations include individuals who have multiple chronic conditions, the frail, elderly, children with special healthcare needs, those with co-morbid medical and behavioral conditions, and may include the presence of social or health system barriers. Click here to learn more.
In addition, the deadline to submit applications for CMSA Foundation's CMPI and CMR awards is also extended through Monday, March 25! Learn more about these special recongition opportunities and submit here.
The CMSA Foundation is so thankful for the support of the CMSA Members.  Be sure to join the CMSA Foundation Facebook page to stay in touch here. Here are a few highlights of the current CMSA Foundation activities: click here
Thank you for your support!
Featured Events
Would you like the opportunity to earn more than 30 hours of CEs, connect with case managers who are just like you and be knowledgable about the latest products and services to improve your case management practice? If so, join CMSA in Las Vegas this June! In just one week, you'll come back to your practice with CEs, a stronger professional network and more confidence to navigate the full spectrum of case management.
In this new year, move from any frustrations you have, feeling behind on continuing education or working in the status quo to being a more educated, confident, prepared case manager working at the top of your license. And, have some Vegas-style fun while you're at it!
If you're planning to attend CMSA Annual in Las Vegas, we have a special offer! If you donate $25 or more to the CMSA Foundation, you'll be entered in a drawing for the Vegas entertainment giveaways, including dinner and a Cirque Du Soleil show, donated by the Las Vegas chapter!
In addition, register by April 1st for a chance to be a winner! You'll have the opportunity to have coffee with CMSA leadership and be interviewed in CMSA's newsletter.
Explore sessions, then register today at the lowest price of the year at
Person-centered Thinking is the foundation of Home and Community-based Services. If you are a case manager working in long-term care or in home and community-based care, this workshop is for you! A certificate of completion is awarded at completion. Person-centered thinking recognizes that people are experts in their own lives; everyone can express their preferences and live a full life in their own community that they and the people who care about them have good reasons to value.
• Person-centered planning identifies and addresses the preferences and interests that make up a desired life and the supports (paid and unpaid) needed to achieve it. It is directed by the person and supported by others selected by the person, who are independent of any service/support to be delivered in the plan.
• Person-centered practice is the alignment of service resources and systems that give people access to the full benefits of community living and delivers services in a way that facilitates achieving the person’s desired outcomes.
The final CMS rules for Home and Community-based Services, 42 CFR 438.208(c)(3) and 41.301(b)&(c) state: "A consumer's service plan must be developed by individuals who are trained in Person Centered Planning.”
However, before you develop a person-centered plan, you must learn to think in a person-centered manner to better understand their needs and preferences. Attend the workshop at CMS Annual this summer in Las Vegas; learn more and register at the link!
Member Announcements
CMSA Members: We invite you to complete a quick survey about the value of your CMSA membership. The survey should take you less than five minutes and can be accessed by clicking on the link below.
We recognize that the strength of CMSA lies without a doubt in its members. We also acknowledge that to retain and grow our CMSA membership, we must offer benefits members, like yourself, will find important and necessary for the advancement of case management, the healthcare industry, and especially the role of the professional case manager. By understanding what our members expect from CMSA  we are able to meet your expectations. As a result, we are also best suited to support your professional growth and advancement, retain you as a member, and continue to grow together in our size and impact on the healthcare industry.
We are confident you will give this invitation special attention. We thank you for taking the time to complete the survey and share with us your view of how we can serve you better. 
Hussein M. Tahan, PhD, RN, FAAN - Chair of the CMSA National Membership Committee
Nikki Jackson MBA, Director of Member and Chapter Services
Members of the CMSA National Membership Committee 
CMSA's ICM program provides multiple strategies to engage clients, stratify risk, and develop care plans to mitigate risk and help clients achieve improved health and well-being. Our training includes review of "CMSA's Integrated Case Management Manual: For Case Managers by Case Managers," online learning sessions, self-study activities to prepare for face-to-face training, and 16 hours of interactive practical application in a classroom setting.
-Program Elements
-ICM manual study
-Post manual exam
-Online training sessions
 -Face-to-face training
-Nursing, Social Work and CCM CEU’s: 30 hours at completion of the program
-Certificate of completion in Integrated Case Management when all program elements are met
Want to learn more? Download the ICM whitepaper today. Or, if you're ready to register, do so today at the link below. CMSA members receive a large discount!

CMSA and CCMC are working together to continue advancing professional case managers in their career paths. CMSA members receive a 20 percent discount when applying for the CCM, as well as upon renewal. Those who hold the CCM certification receive a 20 percent discount for CMSA membership.

If you have questions about how to take advantage of your new member benefit, please contact CMSA Client Services at or 501-225-2229.

CMSA is pleased to announce a partnership with Bruce Berger, PhD, of Berger Consulting, LLC to bring you comMIt: Comprehensive Motivational Interviewing Training for Health Care Professionals at a discounted price. This 8-hour online program is centered around motivational interviewing, which is an evidence-based effective method for improving adherence to health behaviors. It was developed specifically for patients who are either ambivalent or resistant to change regarding these health behaviors.
CMSA has really listened to your requests for a practical motivational interviewing course targeted at healthcare professionals and their needs. We are thrilled to bring you an accredited course developed by the foremost authorities of MI in healthcare, Drs. Bruce Berger and William Villaume.
There is a limited number of seats for this program, accessible to CMSA members only, so you'll want to act soon! Click below to explore more information and register.
Developed by Pfizer, ArchiTools offers a comprehensive grouping of information and resources such as interactive training modules, actionable tools that members can download and use with patients, annotated articles, and a robust set of relevant external links specifically for case managers.
Members: Access your benefit today! Enter casear71 in the account code field.

Download CMSA's Standards of Practice for Case Management, 2016 revision, which provides practice guidelines for the case management industry and its diverse stakeholders.The impetus for the 2016 revision of the Standards is the need to emphasize the professional nature of the practice and role of the case manager.

The 2016 Standards contain information about case management including an updated definition, practice settings, roles and responsibilities, case management process, philosophy and guiding principles, as well as the standards and how they are demonstrated.

Download Your Copy

BrightStar Franchising LLC
Kindred Healthcare, Inc.
Featured Article
Pat Stricker, RN, M Ed, SVP, Clinical Services, TCS Healthcare Technologies
Technology today makes the healthcare industry entirely different from what it was when I started my nursing career. There were no computers to track and monitor the numerous processes in the hospital; no cell phones; no automatic devices for IV drips, respiratory machines, or telemetry; no automatic thermometers or BP devices; no electronic medical records; and no electronic pharmacy ordering/delivery system. Everything was done manually. Surgery schedules, staff schedules, admitting logs, and all other informational documents were typed or handwritten anew each day. Consequently, it took a long time to get anything accomplished, yet we were able to provide excellent care considering what we had to work with.
Compare that to today, when we are used to having everything electronic and at our fingertips.  Processes in the hospital are electronic and automated — computerized records, all types of electronic monitoring devices, order entry for all ancillary services, remote monitoring, computer programs for all aspects of patient care, cell phones for instant communication with others and access to internet information, and computerized logs, reports, and any other type of data that is available instantly in real time. Consequently, things get accomplished very quickly today, and most of these things are even done automatically without us having to intervene.     

Naylor Association Solutions
Articles and Links
by Kathleen Fraser, MSN, MHA, RN-BC, CCM, CRRN
“I have an almost complete disregard of precedent, and a faith in the possibility of something better. It irritates me to be told how things have always been done. I defy the tyranny of precedent. I go for anything new that might improve the past.” – Clara Barton
In this issue, themed around integrated case management, we discuss the important work being done through evidence-based practice (EBP). When we practice based on evidence, we integrate the individual case manager’s clinical expertise with the best available external clinical resources, while also taking into account the individual patient’s own values. This implementation into all aspects of the shared decision-making processes yield a full, comprehensive assessment and a subsequent professional case management service of care toward the goal of positive outcomes.
In the Professional Case Management journal, Suzanne Powell writes: “Evidence-based guidelines are becoming essential tools in the practice of case management. They serve as that valued resource that allows the individual case manager to be proactive in planning, educating the patient and the multidisciplinary team” (Powell and Commander, 2007). Evidence-based care management does not rely on opinions, but rather on actual evidence examination. Evidence enhances our practice by providing additional tools needed for the case manager to ensure the delivery of safe, quality care.
Supporting ambulance triage options aims to allow beneficiaries to receive care at the right time and place 
On March 11, the Centers for Medicare & Medicaid Services (CMS) is announcing a free on-line training course in infection prevention and control for nursing home staff in the long-term care setting developed with the Centers for Disease Control and Prevention (CDC).
The course information covers core activities for an infection prevention and control program, with a detailed explanation of recommended practices to prevent pathogen transmission and reduce healthcare-associated infections and antibiotic resistance in nursing homes. 
Source: Centers for Medicare and Medicaid Services

CMSA Today™—the official magazine of the Case Management Society of America—is the magazine for case managers. We are committed to providing case management knowledge, perspectives and news to case managers in all sectors of the profession. To facilitate that mission, we accept and consider:

  • Original articles written by case managers of all healthcare backgrounds;
  • Expertly prepared articles from professional writers—whether medical writers or experienced generalists—on case management topics;
  • Feature articles, column material, and news about case management trends and issues, as well as about CMSA chapters and their activities;
  • and personal, member-generated items considered nontraditional for a professional-association publication as poems, remembrances and similar sorts of content.

Consider sharing your knowledge by writing and submitting an article! Click below to learn more.
Learn More  

Industry Events
CMSA is on Instagram, and we're celebrating case managers with a new photo every day! Send us your photo to post or tag your Instagram photo with #365daysofcm (make sure your profile is public so we can see it)! Follow along @cmsanational; we'll see you there!
Building on the success of and, PRIME, in partnership with the Case Management Society of America (CMSA) and the Academy of Managed Care Pharmacy (AMCP), are pleased to announce the launch of, a new online-tethered tool to facilitate shared decision making and help guide critical conversations between patients receiving care for high cholesterol and the clinicians delivering it. Accessed from the same landing page and requiring no download, patient-focused CarePath and provider-focused CareNavigator help align preferences and goals, ensuring that patients and their providers are on the same page to help improve the patient experience and outcomes. These online tools are also designed to help simplify the process of navigating increasingly complex health insurance requirements for both patients and providers by offering specific tips to avoid unnecessary delays in treatment. In addition, patients can print a customized “CareGuide” to take with them to their medical appointments. The CareGuide, which includes a list of the patient’s preferences, key concerns, and questions, serves as an important resource and reference tool when patients are deciding on a care plan with their providers.
Access the website here:



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