CMSA'S Pulse eNewsletter
Facebook Twitter LinkedIn
Special Announcement
The CMSA Foundation is up to big things in 2019!
To ring in the New Year, the Foundation announced the Margaret Leonard Public Policy Grant, supporting case managers in their public policy efforts.
In addition, CMSAF is actively working on CMSA Foundation Awards submissions, the ICM training scholarship, annual conference donations, chapter programs and even an opportunity to win a copy of the new ICM manual!
Learn more and be active in your professional case management foundation by clicking the link below!
CareerSmart Learning
Featured Events
Would you like the opportunity to earn more than 30 hours of CEs, connect with case managers who are just like you and be knowledgable about the latest products and services to improve your case management practice?
If so, join CMSA in Las Vegas this June! In just one week, you'll come back to your practice with CEs, a stronger professional network and more confidence to navigate the full spectrum of case management.
In this new year, move from any frustrations you have, feeling behind on continuing education or working in the status quo to being a more educated, confident, prepared case manager working at the top of your license. And, have some Vegas-style fun while you're at it!
Explore sessions, then register today at the lowest price of the year at
Building on the success of and, PRIME, in partnership with the Case Management Society of America (CMSA) and the Academy of Managed Care Pharmacy (AMCP), are pleased to announce the launch of, a new online-tethered tool to facilitate shared decision making and help guide critical conversations between patients receiving care for high cholesterol and the clinicians delivering it. Accessed from the same landing page and requiring no download, patient-focused CarePath and provider-focused CareNavigator help align preferences and goals, ensuring that patients and their providers are on the same page to help improve the patient experience and outcomes. These online tools are also designed to help simplify the process of navigating increasingly complex health insurance requirements for both patients and providers by offering specific tips to avoid unnecessary delays in treatment. In addition, patients can print a customized “CareGuide” to take with them to their medical appointments. The CareGuide, which includes a list of the patient’s preferences, key concerns, and questions, serves as an important resource and reference tool when patients are deciding on a care plan with their providers.
Access the website here:
Member Announcements
The nominations period is now open for our CMSA awards program! This program was established to pay special tribute to those individuals who have demonstrated distinguished service to the case management profession.
A primary goal of the awards program is to inform members of the case management profession, other health professionals, government officials and the public of the outstanding accomplishments and significant achievements of individual case managers in the delivery of healthcare. In addition, the awards program assists the public in gaining a better understanding of the role of case management and its significant contribution to the delivery of healthcare.
Learn more and nominate yourself or a colleague at But first, head over to view a short video featuring our recent award winners!

CMSA and CCMC are working together to continue advancing professional case managers in their career paths. CMSA members receive a 20 percent discount when applying for the CCM, as well as upon renewal. Those who hold the CCM certification receive a 20 percent discount for CMSA membership.

If you have questions about how to take advantage of your new member benefit, please contact CMSA Client Services at or 501-225-2229.

CMSA is proud to to announce that there is now a discounted rate for retired members who are no longer working but would like to remain active as a member. Remaining active will allow one to stay current on industry trends, remain connected to their local chapter network, or even mentor new case managers in their careers.
The requirements are as follows:
- Must have been a CMSA member for at least 3 consecutive years.
- Must be a minimum of sixty-five (65) years of age.
- Must be permanently retired (may not be employed by a company that is classified as a contract or consultant).
Please note: This discount cannot be combined with any other CMSA discount. To be considered for the discount, please click below to access the retiree form and submit it to CMSA.
CMSA is pleased to announce a partnership with Bruce Berger, PhD, of Berger Consulting, LLC to bring you comMIt: Comprehensive Motivational Interviewing Training for Health Care Professionals at a discounted price. This 8-hour online program is centered around motivational interviewing, which is an evidence-based effective method for improving adherence to health behaviors. It was developed specifically for patients who are either ambivalent or resistant to change regarding these health behaviors.
CMSA has really listened to your requests for a practical motivational interviewing course targeted at healthcare professionals and their needs. We are thrilled to bring you an accredited course developed by the foremost authorities of MI in healthcare, Drs. Bruce Berger and William Villaume.
There are a limited number of seats for this program, accessible to CMSA members only, so you'll want to act soon! Click below to explore more information and register.
Developed by Pfizer, ArchiTools offers a comprehensive grouping of information and resources such as interactive training modules, actionable tools that members can download and use with patients, annotated articles, and a robust set of relevant external links specifically for case managers.
Members: Access your benefit today! Enter casear71 in the account code field.

Download CMSA's Standards of Practice for Case Management, 2016 revision, which provides practice guidelines for the case management industry and its diverse stakeholders.The impetus for the 2016 revision of the Standards is the need to emphasize the professional nature of the practice and role of the case manager.

The 2016 Standards contain information about case management including an updated definition, practice settings, roles and responsibilities, case management process, philosophy and guiding principles, as well as the standards and how they are demonstrated.

Download Your Copy

BrightStar Franchising LLC
Kindred Healthcare, Inc.
Featured Article
Pat Stricker, RN, M Ed, SVP, Clinical Services, TCS Healthcare Technologies
It’s that time of year again – time to look at the healthcare trends and predictions for 2019. It’s always interesting to look at what the healthcare experts think will be the “hot topics” for the coming year. Since there are numerous areas in healthcare that publish predictions, I chose to focus on the health information technology (HIT) and medical innovations areas. The following lists were created by reviewing numerous websites, studies, surveys, and articles.

Health Information Technology Predictions
• Artificial Intelligence (AI) and Machine Learning
• Innovative New Drugs, Precision Medicine, Therapies, Devices and Wearables
• Blockchain
• Big Data and Data Ownership
• Digital Health and Patient Experience
• Healthcare Insurance Changes
• Value-Based Care
• Cybersecurity
Medical Innovations
• Stroke Screening and Intervention
• Robotic Surgery
• 3D Printing
• Virtual and Mixed Reality
I can’t say many of these were surprises, but there were a couple that I did not think would make the list and others that I was surprised to see not on the list.
Articles and Links
by Kathleen Moreo, RN-BC, BSN, BHSA, CCM, CDMS
Quality improvement (QI) has been woven into the fabric of case management practice since the first CMSA Standards of Practice for Case Management were released in 1995. Since then, and through three revisions to the Standards of Practice, the consistent delivery of improved care quality has remained a core element of case management practice. With recent developments in U.S. health policies and value-based reimbursement models that mandate conducting QI initiatives, some healthcare teams and entire systems are just catching up with case management’s ongoing focus on quality. How can we best utilize our QI experiences in case management, drawing on our collaborative practice skills, to help healthcare teams effectively implement leading QI principles and methods to achieve national goals of quality-driven and value-based healthcare? In this article, I’d like to share a few suggestions and insights based on the many results of research-informed QI projects that my organization (PRIME Education) has published in the literature.
New Medicare cards offer better identity protection for millions of Americans
The Centers for Medicare & Medicaid Services (CMS) recently completed a large-scale effort to provide new Medicare cards without Social Security numbers to people with Medicare. The new cards support the agency’s work to protect personal identity and reduce fraud and abuse. Over the past nine months, CMS sent new cards to more than 61 million people with Medicare across all U.S. states and territories, completing the mailing ahead of schedule. 

Source: Centers for Medicare and Medicaid Services

CMSA Today™—the official magazine of the Case Management Society of America—is the magazine for case managers. We are committed to providing case management knowledge, perspectives and news to case managers in all sectors of the profession. To facilitate that mission, we accept and consider:

  • Original articles written by case managers of all healthcare backgrounds;
  • Expertly prepared articles from professional writers—whether medical writers or experienced generalists—on case management topics;
  • Feature articles, column material, and news about case management trends and issues, as well as about CMSA chapters and their activities;
  • and personal, member-generated items considered nontraditional for a professional-association publication as poems, remembrances and similar sorts of content.

Consider sharing your knowledge by writing and submitting an article! Click below to learn more.
Learn More  

Industry Events
CMSA is on Instagram, and in 2018 we're celebrating case managers with a new photo every day! Send us your photo to post or tag your Instagram photo with #365daysofcm (make sure your profile is public so we can see it)! Follow along @cmsanational; we'll see you there!
A few months ago, CMSA invited you to join us on our first professional delegation to Cuba. The CMSA delegation to Cuba is an exceptional opportunity that includes visits to key healthcare facilities and sites in Havana, opportunities to engage in meaningful dialogue with Cuban counterparts and activities that allow you to experience our field from an international vantage point.
The delegation is from May 13 to May 18, 2019. You can view a preliminary itinerary on the delegation website. The fee is $4,750 and may be tax deductible. A deposit of $500 is required to secure your spot. Space is limited, and enrollment closes on February 12, 2019. Enrolling is easy on the delegation website.
Please direct any and all questions to Professionals Abroad at 1-877-298-9677 or



We would appreciate your comments or suggestions.
Your email will be kept private and confidential.