11:30a-12:00p
Integrated Case Management – Complexity Assessment Grid
Presenter: Michael Terpening
12:15p-12:45p
Case Load Capacity Calculator
Presenter: Michael Terpening
1:00p-1:30p
Public Policy Initiatives
Presenter: Peggy L., Carol S.
1:45p-2:15p
Educational Resource Library
Presenter: Pat Stricker