Case Management Practice Improvement Award

At yesterday’s keynote, Terry Kelley and Susie Ratterree from the 2017 Awards Committee took the stage to announced the winner of this year’s Case Management Practice Improvement Award:

Cleveland Clinic

Project: The Kaizen Process Improvement Approach to Improve Care Coordination Documentation

Mary McLaughlin-Davis, in accepting the award, said, "The people at the bedside in our system knew what needed to be done, and they did it."