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Tracy and Dawn
Greater Grand Rapids/Kalamazoo Chapter of the Case Management Society of America

What has been the most impactful moment for you thus far?
Dawn: The most impactful moment was listening to the gentleman yesterday during the Dear World presentation when he was talking about being a "ditch-digger," how his wife went into early labor, and how he had to rely on Medicaid. I think there’s a lot of stigma for people who have to rely on the social safety nets, and it just goes to show that not everyone becomes a lifetime user of those resources. 

Tracy: I’ve been impacted by meeting the attendees from other chapters and learning how they’re managing financial risk.

Congratulations on winning the Chapter Award of Excellence for Best Use of Technology yesterday. What would you share with other chapters about improving their website? 
Tracy: We’ve invested quite a lot in website allocation and upgrading it to make it more current and user-friendly. Our educational events are all right there [on the site], and we added PayPal, so everything is now virtual and via snail mail. It’s been a great investment, and we’re actually budgeting so we can make the site responsive so it can be easily accessed on any device. We’re definitely raising the bar!

Dawn: We’ve also been really pushing the use of social media to get the message out, so that’s helped drive traffic to our site as well.  
 

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