Ken Williams, national director, Care Management with Medix, spoke to attendees about hiring for the next generation of case managers. In thinking about and strategizing your hiring strategy, he noted that there are two important questions to ask:  

1. How are we setting up the future? 
2. How are we passing on our knowledge? 

Although alarming, Williams noted that 21% of applicants lie about their degrees on their resume and that 33% provide inaccurate descriptions of what they have done and are comfortable with.  "The resume is not the best judgement of what you're looking at," he said.  

In looking ahead, he noted that by 2025, 51-75% of case managers will have less than 10 years of experience. So what’s the anticipated problem? Companies don't want to hire inexperienced individuals and have no time to train. 

Millennials are the future, and by 2030, 75% of the workforce will consist of them. "You want to build out what you're looking for in a person, not a job," Williams said. And we have to understand the talent in order to recruit and train them. "Millennials like collaboration, coaching, motivation, and metrics," he said.