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Professionalism Between Cultures

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By Colleen Rickenbacher, CMP, CSEP, CPC, CTA, CPECP
 
People always ask me if there is a difference between cultures and professionalism and protocol. And my first reaction is yes. There is definitely a difference in the way we dress to the way we conduct our meetings to even the way we eat and tip after that meal. So, my best advice is to be prepared before you go to another country or entertain those clients or guests that are right here in your backyard.

You could offend those clients with inappropriate appearance. The "business casual" dress that some offices wear in the U.S. might just be a little too casual for some of the more formal global offices. So check their office dress codes before you walk into their boardroom. How will those owners judge your first impression as you walk into their offices? Also know the proper seating before you take your seat. There is a slight difference with cultures in their seating arrangements and also allow them to take their seats first. They may also indicate a seat for you.

Eating and tipping can be totally different. We have two different styles of eating with continental, when they cut and eat and never switch hands with their silverware and generally we eat our American style. This is when we cut and then switch hands with our silverware to eat. Some cultures will sip, slurp and even burp. Don't take the lead on this because you might get your countries confused. Please allow them to lead and you may follow if you like. Also, know the policy if and when business will be discussed over the meal and who will initiate this discussion. Also, even know how the bill will be handled and when the meal will end.

With all the variations, but adding polite and sincere acts of kindness to your international professionalism will help correct most mistakes. Learn to say "I am so sorry" in the language for that country, and you can be fine. I am a firm believer that you should try to learn 10 words or phrases in their language. They will love your attempt. You may not perfect it, but you did try.

Make sure you always have a good understanding of that country and culture before you visit, talk or meet with a new client. You do not want to lose business over a cultural misunderstanding. 
 

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