Free Continuing Professional Development


Here is this month’s free archived webcast:

Enhancing Pricing Precision for Today’s Market: The Path to Consumer Centricity

Reuven Shnaps, PhD, VP professional services, Earnix

In response to new market realities, a growing number of North American insurance companies have recognized the need to establish tighter and more engaging relationships with their customers, and are doing so with improved use of analytics.

In the modern age of insurance, financial institutions collect large amounts of customer data. Utilizing a variety of different channels, insurance companies have more information than ever before. However, to improve customer experience, they need to use this information intelligently. The implementation of customer-centric processes and technology does not happen overnight. In the North American insurance industry, a successful implementation necessitates a robust process and technological solution that can cope with a number of specific challenges including the following:

This session reviewed common hurdles to adopting these advanced analytics techniques and proposed effective solutions to address some of the challenges along the path to customer centricity:

To access the webcast, click the link and log in: free CIA webcast.

Canadian Institute of Actuaries/Institut canadien des actuaires