CIA (e)Bulletin/(e)Bulletin de l'ICA
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December 2018

Meet Sue Alcott, Our New Manager of Volunteer Services

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Sue Alcott

The CIA recently had the pleasure of welcoming Sue Alcott to its Head Office team. Sue takes on the manager of volunteer services role—a new position created to better support our volunteers. She leads our dedicated volunteer team, Eric Mastropietro and Carmelina Santamaria, and works with committee chairs to ensure volunteers have the support they need to meet our strategic and operational needs.

Extensive Experience with Volunteers

Sue has significant experience working with volunteers. Shortly after earning her diploma in social services, she began working as assistant manager of shelter services at Shepherds of Good Hope, a renowned charity in Ottawa that supports the homeless. Later, the organization asked her to take on volunteer services and provide direction to a large team of 450 volunteers as well as over 200 corporate and community groups of volunteers. She worked in this very demanding environment for 11 years, managing to keep her infectious laughter.

What kept her going? The tremendous energy volunteers have to make our world a better place. “It’s incredible to see the impact volunteering has on society. Volunteers just have so much motivation,” she explains before pointing out half-jokingly, “what kind of people just give up their time for the greater good?”

Undoubtedly, she will find no shortage of energy at the CIA, where volunteers put in countless hours, year in and year out, to better serve the profession and the public. “Actuaries play a very key role in financial stability in Canada and that’s something I can get behind,” she says about her new work environment.

Reaching Out to Our Members

Over the last month, Sue has valued the opportunity to be an objective observer and listen to feedback from volunteers. “We have a fresh opportunity to pull together the pieces and continue building on the strong foundation of the program,” she says. She also aims to lift barriers and make volunteering smoother. She is already implementing clearer processes and access to accurate information. “We need to make volunteering as easy as possible so that members can focus on volunteering their specific skills,” she explains. She has already started to contact volunteers and is taking the time to develop strong relationships.

If you’re a committee chair or an aspiring volunteer and Sue hasn’t called you yet, consider reaching out to her!


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