So, you’ve finally got the prospective student on campus – now what? Valuable research, thousands of mystery shop results and proven performance outcomes all point to the positive impact the right framework for the visit/tour can have. Join us to learn and share ideas on the components necessary to improve the student experience and define the skills sets necessary from your admissions team to improve performance and retention.

Presented by Dr. Jean Norris and Shannon Gormley, Norton | Norris, Inc.