Every instructor knows that an irate customer in the student salon or a meltdown in the classroom can disrupt an otherwise great day. However, these behavioral incidents don’t have to send a day off track if the principles of the "psy-cosmetology" are applied. Read this article by Dr. Lew Losoncy in the latest edition of BeautyLink. And be sure to attend the CEA Annual Convention in July to hear Dr. Losoncy as this year’s keynote speaker!