Uncover the secrets of today's successful businesses and their strategies of first-class customer service. RT105 – Raising the Bar to ‘First-Class’ Customer Service is a course in the AACS Online Training Center, facilitated by Dr. Jean Norris. You will learn the components of first impressions that can help you increase and keep your enrollments. Understand how to locate the specific areas of your operations where you can implement an improved customer service plan for your school—whether it is admissions, student services or academics. AACS members have access to a member-only VIP discount code.