ABA Banking Journal
November 18, 2022

This ABA Banking Journal newsletter is a free, twice-monthly supplement to the ABA Banking Journal magazine intended to help you stay on top of industry and policy news. You can also stay abreast of banking news by visiting aba.com/BankingJournal, home to ABA Daily Newsbytes and other email bulletins.

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Industry News
Regulatory capital, together with other risk metrics, is a better assessment than tangible-based capital measures when assessing bank conditions.
 
Competitive pressures and increased customer expectations are leading drivers of technology investments.
 
As any marketer quickly learns, housing the data is just the first piece of the puzzle.
 
Data Center, Inc. (DCI)
Raymond James & Associates
Something old, something new: In 2022, check fraud remains a focus of bank risk professionals, while instant P2P payments are an increasingly popular platform for scammers seeking to take advantage of consumers.
 
Understanding insights from a smart complaint culture begins with a checklist of critical fundamentals.
 
The average mortgage customer experience has become increasingly commoditized, with few lenders finding a way to stand out from the competition, according to a new survey by J.D. Power.
 
Jack Henry & Associates, Inc.®
Evolve and Adapt to Your Customers' Needs With Innovative Technology
For generations, banks have remained at the center of people’s financial lives. As technology continues to progress, evolving and adapting with that technology is critical to your institution’s success. Your customers need you to understand their needs and guide them with individualized digital experiences. By doing so, you’ll not only deliver an exceptional customer experience but strengthen connections with your customers, too.
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Policy News
The CFPB issued a “Supervisory Highlights” report focusing on recent examiner observations of several financial products.
 
In a letter last week, ABA and five financial industry trade groups asked the Interagency Community Investment Committee to extend the comment period for a review of the effectiveness of federal community investment programs by at least 45 days.
 
ABA recently led a group of trade groups in expressing support for the Federal Communication Commission’s proposal to require mobile wireless providers to block text messages that are that are from invalid, unallocated or unused numbers, or those on a Do-Not-Originate list.
 
Jack Henry & Associates, Inc.
Capco
The banking industry remained financially sound in the first half of 2022, but banks are starting to take steps for potentially weaker economic conditions, according to the Federal Reserve’s latest supervision and regulation report.
 
The collapse of cryptocurrency exchange FTX and the concerns about the unregulated nature of crypto markets dominated a Senate Banking Committee hearing on financial industry regulation.
 
ABA and three financial industry trade groups have called for the Cybersecurity and Infrastructure Security Agency to prioritize cyber incident reporting requirements that are accessible, functional and simple and to carefully weigh the type and volume of data collected so that it remains useful to prevent systemic vulnerabilities and combat bad actors.
 
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