The year 2020 was like no other, but 2021 presents its own set of unique challenges for bank marketers.

According to a new survey by Infobip, nearly half (44 percent) of U.S. consumers say that they at least sometimes have to call their bank or credit card service company during the holidays. With that in mind, how can banks better prepare themselves this year (and moving forward) to tackle seamless customer communications and increased satisfaction across the board?

There is good news from the North Pole: Santa is doing just fine these days. And even though he had to cancel many in-person visits, community banks found a way to make those connections happen for families and kids.

Banks help themselves and their business clients by offering smart advice beyond the predictable.

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