The Federal Reserve’s online Scams Mitigation Toolkit and Check Fraud Mitigation Toolkit both contain insights, educational videos, “test your knowledge” quizzes and downloadable resources on scams or check fraud. They are intended to support education and increase awareness about scams and check fraud, enable the payments industry to better identify and fight them, and foster industry collaboration on fraud and scams mitigation.

Customer acquisition is expensive, but losing a customer is far more costly—taking years of deposits, referrals, and trust with them. Most departures start with complaints that never enter formal systems, where minor frustrations snowball into attrition. When handled well, complaints become one of the most valuable tools for protecting relationships before they're lost.

 TCA Compliance is a trusted leader in regulatory compliance solutions for financial institutions. Our experienced consultants provide expert reviews, practical insights, and actionable recommendations to help you navigate complex regulations with confidence. From consumer lending to deposit regulations and overdraft protection, we deliver clear, practical solutions to protect your institution and maintain customer trust. With TCA, you gain A Better Way to achieve compliance excellence.