ABA Risk and Compliance
 
 
 
 
June 20, 2025
Features
ABA has recently convened panel discussions and a simulation to highlight important challenges bankers will likely encounter.
So-called "First Amendment auditors" have long filmed themselves trying to provoke police and other public officials into stopping them from recording in public settings. Now, some auditors are targeting banks. This episode features tips from bankers and security professionals on how to handle a First Amendment auditor at a bank location while protecting bank employees and customers.
360factors, Inc
Orion
Anti-fraud systems are learning to anticipate fraud rather than merely react to it. Better anticipatory abilities inch systems closer to full automation.
Recent data on scams and fraud from the Federal Trade Commission and the FBI is, to no surprise, trending in the wrong direction. But there is confusion around such national reporting, and that is part of the problem. ABA’s Paul Benda describes important challenges to addressing scams and fraud on a national scale on this edition of the ABA Fraudcast.
Why Complaint Management is Your Best Customer Retention Tool
Ncontracts®
Customer acquisition is expensive, but losing a customer is far more costly—taking years of deposits, referrals, and trust with them. Most departures start with complaints that never enter formal systems, where minor frustrations snowball into attrition. When handled well, complaints become one of the most valuable tools for protecting relationships before they're lost.

Visit our website to learn more or to request a demo
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The FDIC, Federal Reserve and Office of the Comptroller of the Currency today issued a request for comment on potential actions to help consumers, businesses and financial institutions mitigate risks related to payments fraud, particularly check fraud.
The banking sector has seen many constructive, positive policy developments at the federal level so far this year, and top officials have expressed their willingness to work with and engage with bankers on those issues, American Bankers Association President and CEO Rob Nichols said at ABA’s recent Risk and Compliance Conference in Indianapolis.
The ABA has told House lawmakers that it supports applying privacy and data security protection standards to nonbank industries as long as the requirements do not conflict with those already in place for banks.
SAFARI SOP
Protecht Group
The ABA joined a group of trade organizations in calling for "significant reforms" to how federal financial agencies handle sensitive data. In a letter addressed to Treasury Secretary Scott Bessent, the organizations identified concerns with regulators’ data management practices.
Federal Reserve Governor Michelle Bowman outlined her priorities as vice chair for supervision, calling for a reemphasis on regulatory tailoring, a rethinking of capital requirements, a review of many of the rules and regulations enacted in recent years, and a streamlining of the review process for de novo and bank merger applications.
The ABA, joined by the Consumer Bankers Association, expressed support for the Consumer Financial Protection Bureau’s proposal to maintain the confidentiality of decisions to exercise the agency’s supervisory authority over a nonbank entity that may pose risks to consumers in providing consumer financial products or services.
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TCA Compliance®
 TCA Compliance is a trusted leader in regulatory compliance solutions for financial institutions. Our experienced consultants provide expert reviews, practical insights, and actionable recommendations to help you navigate complex regulations with confidence. From consumer lending to deposit regulations and overdraft protection, we deliver clear, practical solutions to protect your institution and maintain customer trust. With TCA, you gain A Better Way to achieve compliance excellence.
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