RTO World is excited to have Nancy Friedman, famously known as the ‘Telephone Doctor,’  join us for two educational sessions at this year’s convention and tradeshow as she shares her immense knowledge on positive customer service. Friedman is one of the country’s foremost experts on customer service, sales, communications, and telephone skills and is president of Telephone Doctor Customer Service Training. Some of her past clients include Good Year Tire, Subway, and the Chicago Cubs. She has also appeared on Oprah, Fox News, CNN, and Good Morning America. Friedman has written 9 books about successful customer service and has been written in by The Wall Street Journal and USA Today. Click below to read more about Friedman and plan to attend the biggest event in the industry!

Get ahead of the game with the new RTO World 2019 Planning Guide! Plan your RTO World experience with this digital guide that includes this year's full schedule, education session descriptions, times and speaker bios.

 

The RTO World host hotel room blocks are also filling fast! Register for both your hotel and the convention now to secure your spot at RTO World. The Marriott is now SOLD OUT of rooms on August 5 and 6 with very limited rooms for August 7 and 8. The Hyatt still has space, so book your stay today. If you have difficulty getting into RTO World room blocks, contact APRO at 800/204-2776, info@rtohq.org.

 

We are pleased to announce the upcoming year’s slate of candidates for the APRO Board of Directors and APRO Vendor Advisory Committee. Members of both the Board of Directors and the Vendor Advisory Committee serve staggered two-year terms and half of the positions become open for election each year, in addition to any unexpired terms which may have become vacant.