Contact Lens

Josef Rosenberg, Contact Centre Manager, Utility Safety Partners

Looking back, I’ve spent the last two Octobers stating that “things are a bit different this year! We’re keeping staff on later because boy howdy the weather sure is warm!” Now, once again, the weather is…strangely warm. Not to get up on a soap box but it does seem a bit crazy that this is a 3 year ongoing trend in Canada of all places. In either case, yes, it’s been “unseasonably” warm once again, and we are seeing all of staff sticking around until Halloween, when it will likely snow(?)

Of course, with the arrival of the snow we see the departure of a portion of our staff as the Homeowners begin to hibernate for another year. From many we become few, and with less calls, emails and chats, we instead turn our attentions to…

…well if you’ve read my articles before, you know that we spend a lot of the winter reviewing policies and boy howdy 2025-2026 is no exception (sadly)! For once however, I will not be updating our Performance Management Program, and will instead be refining our Procedural documents, our customer-facing help pages, and tweaking our Customer Resource Management program to maximize our 2026 efficiencies! That said, while we updated last winter as well (and the winter before that, and the winter before…well you get the idea), our results in 2025 were even more spectacular! With these changes, we give our staff the best opportunity to succeed and prepare for the upcoming changes to our softwares! We will continue to foster happy, healthy and informed staff for years to come! 
 

This is the kind of ephemeral joy that can only be felt at the end of a successful season