Contact Lens

Contact Lens
A Closer Look at USP’s Contact Centre Operations

Spring has sprung, for real!

It took a little while this year however. 2024 was very dry and somewhat warm, while 2025 has been…well frankly it’s been a little all over the place. While ground crews (bless ‘em) work rain (or snow) or shine, Homeowners tend to wait for a few days of sun and the first buds to pop out before deluging us with calls. While we haven’t seen volume explode quite yet (though we are very close), we know that it is coming. We once again wait here, crouched and ready, with bated breath and gritted teeth, because those of us who have been here before know what is to come.

May.

Of course, this will likely be a Typical May. May is predictably busy, even in years where the weather warms quickly at the end of March, but what remains to be seen is just how long the surge will last. We’re exceptionally well staged for volumes this year, but as they say, the best-laid plans of mice and men often go awry.

Will volume dissipate and peter out as we start June? Or will we see requests continue to pour into the Contact Centre well past June and into Stampede week?

I unfortunately do not have the answer, though the safe money will always be on the latter, rather than the former!

Josef Rosenberg – Contact Centre Manager, Utility Saefty Partners

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