When MaineHealth Maine Medical Center’s Jim Mangini enrolled his team in ALM’s Subscription Program in October 2024, his goal wasn’t just to tick a training box – it was to build skills that drive real, lasting change. By starting with the Certified Linen Technician (CLT) program, MaineHealth Maine Medical Center turned routine tasks into purposeful work, sparking a shift from simply stocking shelves to owning outcomes.
The Challenge: Moving Beyond Routine
As Jim Mangini, RLLD at MaineHealth Maine Medical Center, put it:
“They were fulfilling a task – not a responsibility.”
MaineHealth Maine Medical Center’s linen team members were going through the motions without understanding the larger impact of their work. Stocking shelves and pushing carts became routine activities, lacking clarity on how they contributed to patient care. Without a structured training path, staff engagement, confidence, and awareness of their role’s importance were low.
The Approach: Training with Purpose
To tackle this, MaineHealth Maine Medical Center enrolled their team in ALM’s Subscription Program, beginning with the CLT certification. Providing consistent, role-specific learning opportunities accessible online, allowing team members to train at their own pace.
The program emphasized real-world challenges and practical applications, shifting training from a box-checking exercise to a process that built genuine ownership.
The Results: From Execution to Ownership
Staff engagement increased as team members began proactively reviewing reports, suggesting cart and supply improvements, and understanding the “why” behind every linen-related task. Linen-related service calls dropped due to better awareness of supply needs. Conversations among staff shifted from task execution to outcome ownership.
“They now understand why a good linen program has parameters – and how that saves the organization money.”
– Jim Mangini, RLLD, MaineHealth Maine Medical Center
Leaders gained clarity, with supervisors improving communication with clinicians and developing a deeper appreciation for accountability and cost management.
Team morale lifted, with staff feeling valued and equipped, and feedback from participants overwhelmingly positive.
Why It Matters: Elevating the Mission
MaineHealth Maine Medical Center’s linen team isn’t just performing tasks anymore – they’re contributing meaningfully to the broader mission. They’re helping reduce waste, improve clinical collaboration, and drive bottom-line results.
Most importantly, staff members are investing in their own growth, with newfound motivation to participate fully in MaineHealth Maine Medical Center’s success.
“They want to help – and they’re equipped to do it.”
– Jim Mangini, RLLD, MaineHealth Maine Medical Center
Through ALM’s Subscription Program, MaineHealth Maine Medical Center has demonstrated how structured, purpose-driven training can transform teams from simply fulfilling duties to owning their roles – ultimately improving patient care and organizational performance.