We hope that you've enjoyed experiencing the ASHHRA 52nd Annual Conference & Exposition vicariously through these daily emails! #ASHHRA16 provided amazing opportunities for attendees to learn, collaborate and celebrate and the experience shouldn't stay here in Grapevine!
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 Attendees are guaranteed to have fun with Kevin Carroll at today's Closing Ceremony! As an author, speaker and agent for social change (a.k.a. the Katalyst), it is Carroll's "job" to inspire businesses, organizations and individuals — from CEOs and employees of Fortune 500 companies to schoolchildren — to embrace their spirit of play and creativity to maximize their human potential and sustain more meaningful business and personal growth.
Follow Kevin on Twitter @kckatalyst, so you can live-tweet and tag him during his closing presentation!
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When it comes to the quest for creating a lean health care model, there is no better advocate than Mark Graban. In his session on Monday, Graban introduced attendees to the Japanese concept of "kaizen," defined as "the relentless pursuit of perfection through innovation drives continuous improvement."
"In a lean culture, one of continuous improvement, we want people to keep their brain with them and to use their brain throughout the day," Graban explained, commenting that this mentality is the opposite of what he often saw in industries like manufacturing as well as too often in health care. Like Saturday’s keynote speaker Ann Rhoades, Graban emphasized that it is the inherent culture of an organization that inspires continuous improvement — not rules or a motto on the wall.
In the kaizen model described by Graban, everybody is improving every day, everywhere and every employee has two jobs: to do your job and to improve your job. Another key aspect of the model is the concept of empowering all employees equally to affect quick and easy changes.
Instead of the traditional — and largely ineffective — suggestion box, Graban suggests implementing an open, transparent process he refers to as PDSA: Plan, Do, Study, Adjust. Since implementing their continuous improvement initiative in 2007, Franciscan St. Francis Health has seen more than 40 percent of its employees participate in implementing more than 27,000 small improvements throughout the system. That’s a lot of change!
HR leaders have an essential role in driving this culture change, particularly in the following areas:
1. Help assess the culture.
2. Help select and promote the right leaders.
3. Help hire kaizen-minded employees.
4. Create recognition systems for kaizen.
5. Coach leaders in kaizen.
6. Practice kaizen!
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At today's Closing Ceremony Brunch, we have the pleasure of recognizing members in several award categories:
ASHHRA National Mentorship Award
Mary Anne Kelly
Deborah Rubens, CHHR, SPHR-CA, SHRM-SCP
ASHHRA HR Leader Award
Grace Blair Moffitt, CHHR
VALIC Annual Conference Award Recipients
Valeri Colyer, PHR, SHRM-CP (Virginia)
JoAnna DeJardins, SPHR, SHRM-SP (Arkansas)
Danielle Gilbert, PHR, SHRM-CP (Virginia)
Deborah Hanratty, PHR, SHRM-CP (Arizona)
Teresa Johnson, SPHR, SHRM-SCP (Minnesota)
George Liothake, SPHR, SHRM-SCP, CCP, CBP (New Jersey)
Shirley G. Lussier, CCP, CBP (New Hampshire)
Rhonda Mueller, CCP, CBP (Wisconsin)
Mallori Roraff (Wisconsin)
Lisa Woodcock, MBA, PHR, SHRM-CP (Nebraska)
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Andrea West, MS, CHHR, SPHR
Columbus Regional Healthcare System
Whiteville, N.C.
How can attending the ASHHRA Annual Conference help members prepare for the CHHR Exam?
Andrea: The key to doing well on the CHHR Exam is having a broad knowledge base. So people who are in generalist roles gain a lot from learning about diverse topics at the Conference. Attendees who are preparing for the Exam should choose Learning Sessions that cover material they're not already familiar with as a way to augment what they already know.
Why was it important for you to gain your CHHR?
Andrea: Initially, it was a personal challenge for me. [Andrea was in the first class to take the CHHR Exam three years ago and just renewed her certification.] I saw it as a way to test my own experience and knowledge base. I think that as more people earn the certification, it will have a very positive impact on our profession.
This is your third ASHHRA Conference, what keeps you coming back?
Andrea: The networking! I love asking my peers about what they're doing. I like to hear about what has worked or hasn't worked for others, I think that's the best way for all of us to learn.
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