Healthcare Financial Management Association
ASHHRA Daily pulse
September 26, 2016
 
Get Ready for ASHHRA24
Even if you aren't able to be here in Grapevine, Texas, for the ASHHRA 52nd Annual Conference & Exposition, we don't want you to miss out entirely! We hope that these daily emails will help keep you looped in to the many opportunities that #ASHHRA16 provides for learning, collaborating and celebrating!   
 
One Day Conference Registration is still available for Tuesday, September 27: ASHHRA Member rate $175 (non-member rate: $335)
 
A Look Back at ASHHRA24
Conference attendees will learn to be lean at Mark Graban's talk this morning, as he shares his expert insights on the increasingly relevant issue of "lean health care." Mark is an internationally recognized expert and author of the books Lean Hospitals and Healthcare Kaizen, as well as a regular blogger and producer of hundreds of podcasts featuring lean leaders from myriad industries. 
 
Follow Mark on Twitter, @leanhospitals, so you can tune into the live-tweeting during his presentation!
 
 

Ann Rhoades kicked off #ASHHRA16 yesterday with a dynamic and compelling presentation in which she extolled the value-based strategies that she has guided organizations through for much of her 25-plus year career as a consultant and author. 
 
"You have to consciously design your culture, don’t just let it happen," she advised attendees. "It’s not about the values that you post on the wall, but about what you do every day. It’s not about the words, but about the associated behaviors."
 
She shared her Five Keys to a Built on Values Model:
1. Organizations need to figure out who they want to be and make those values their blueprint. 
2. Spend time and effort to hire "A Players" who have the competencies and the values.
3. People want to be held accountable — not just for outcomes, but for getting them the right way. And want to be recognized for it.
4. You cannot be better on the outside than on the inside. Organizations have to care about every caregiver that works for them, because they’re the ones building the brand every day.
5. You must have continuous improvement. 
 
Ann shared numerous funny, touching and insightful anecdotes from some of her most well-known clients in the airline industry, JetBlue and Southwest, as well as examples a bit closer to home from Hill Country Memorial health care system, right here in Texas. These companies embody consciously designed cultures where behaviors matter, not words. They also share the essential trait of being led by a CEO who truly lives the values that the company believes in.
 
Storytelling, in fact, is essential to creating a values-based culture, said Ann: "Culture is the collection of behaviors in an organization. You need to collect the stories of people living your values and people will remember those stories and emulate those behaviors."

 Follow Ann on Twitter: @ann_rhoades
 
SkillSurvey
From the Exhibit Hall

You may not be able to meet with the hundreds of sponsors, vendors and exhibitors in person, but following @ASHHRA and #ASHHRA16 on Twitter is a great way to learn more about the companies who support the industry and our conference. 

 
HealthcareSource
Cielo Healthcare
HealthStream
A Look Back
Recent National Labor Relations Board Issues of Importance to Health Care Providers
 
This session provided a true insider’s view of the National Labor Relations Board, thanks to the Honorable Phillip Miscimarra, who joined the Board for a four-year term in 2013. Along with co-presenter G. Roger King, senior labor and employment counsel for the HR Policy Association, he took a closer look at some of the significant decisions issued by the NLRB in the past year. 
 
Miscimarra acknowledged the many challenges currently faced by HR professionals, especially in the health care environment. As the lone dissenting voice in many of the recent NLRB opinions, Miscimarra expressed some regret about the lack of unanimous outcomes. At the same time, he shared some of his quirkier dissents, including references to both Voldemort and Spock.  A "Let’s Test the Experts" game made clear that in many cases, "The problem is not with employers, the problem is that the standard is too hard to understand," he explained, providing examples where even NLRB board members did not always agree with the policies.
 
Among the initiatives outlined in the session were several that will have potentially far-reaching effects for HR professionals:
  • Misclassicifciation of individuals as independent contractors as a potential unfair labor practice – employer depriving individuals of Section 7 Rights under NLRA
  • Initiative to expand Weingarten" rights, including expansion to non-union represented employees
  • Cases involving allegations that "English-only" policies violate the NLRA
  • Cases involving the expansion of the right of employees to utilize employer electronic communication systems in addition to email systems – expansion of the board’s Purple Communications decision
  • Cases involving access to employer property during union organizing campaigns – "equal access issues"
 
ASHHRA24 Resources
During yesterday’s Opening Ceremony, ASHHRA 2016 President Kristen E. Fox, MBA, SPHR, CHHR, SHRM-SCP, presented the 2016 Outstanding Leadership Award to ASHHRA Immediate Past President Deborah Rubens, CHHR, SPHR-CA, SHRM-SCP. Congratulations, Deborah, on this well-deserved recognition! 

 
Social Snapshots
Curious about what's gong on down in Grapevine? You can learn a lot by following the official conference hashtag, #ASHHRA16 on Twitter, where attendees are sharing photos, thoughts, lessons learned and insights gained. If you like it, retweet it!
 
 

 

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