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September 27, 2012
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CIGNA
Conference Highlights

Thank you for joining us at the 48th Annual Conference and Exposition in the beautiful Mile-High City of Denver. Attendance at this year's conference was incredible, with 978 attendees (1,300 counting sponsors and exhibitors!), and we appreciate your support and membership. We hope your conference experience was enriching and that you enjoyed three jam-packed days of education, networking, and fun.

Attendees left the conference wearing big smiles after attending a hilarious closing session featuring TV personality and style icon Carson Kressley. We thank Valic for sponsoring the event.

Kressley started the session by saying he "thinks of human resources as the principal's office of the adult world," and the one-liners continued throughout his presentation. Kressley, who raises awareness for the LGBT community, said he was told the audience would be about 80:20; comprised of 80 percent ladies and 20 percent men. "I almost didn't come!" he said.

When he wasn't in the crowd interacting with attendees and calling out their names "like they are in a Miss America pageant," he offered some real-world style advice to help professionals look and feel better about themselves.

"When I did 'Queer Eye' (the TV hit 'Queer Eye for the Straight Guy') and 'How to Look Good Naked,' both shows were about being your best self," Kressley said. "As HR people, you can lead by example and be the best person you can be."

Kressley shared the following 10 easy steps to help attendees "break out of your mold and get a fresh start."

1. Don't believe the media. "It's hard to hold yourself up to a standard that really doesn't exist," he said.

2. Clean out your closet. "You can't get organized if you can't see everything," he said. "You want to start your day looking only at things that fit and look good on you so you are met with success in the morning and start your day right."

3. Have nice foundation garments. They affect everything else you wear.

4. Wear colors that make you look and feel good.

5. It doesn't matter what size you wear, just wear the size that fits.

6. Get an annual hair and makeup physical, just as you do with dental and medical annual check-ups.

7. Exercise. Kressley talked about his run on "Dancing with the Stars," and said exercise made a huge difference in the way he felt. "It's the biggest boost ever," he said.

8. Education. "There are some things you are innately good at, but you still need to study," he said. Speaking from his experience as a fashion icon, he suggested men in the audience subscribe to GQ magazine, and for women, InStyle.

9. Make time for yourself. "Take a few minutes every day to meditate or have a hot bath," he said. "It can just be five to 10 minutes where you take a breather and do something nice for yourself."

10. Accessories are the "key to looking great." He said they are "like the salt and pepper of your wardrobe."

Kressley closed his entertaining presentation on a serious note. "Be proud of who you are, be kind to yourself, and cut yourself a little slack," he said. "We all know that life is really short, and there is no time like now to be happy."

 
SKILLSURVEY
Video Highlights

Debra Walker, Vice President, Health Care Practice, DDI, presented Tuesday morning's thought-provoking session "The Talent Implications of Healthcare Reform," which started with a working definition of talent management that resonated throughout the session.

"Talent management is a mission-critical process that ensures organizations have the quantity and quality of people in place to meet their current and future business needs," Walker noted.

She used that definition to segue into the landscape of health care and what obstacles human resources professionals will face in the future as they look for talent to meet those needs. Walker engaged the audience and asked, "What is happening in the business landscape of health care?"

Responses from the crowd, all of which Walker agreed with, included massive consolidation; risk and uncertainty; declining reimbursements; employed physicians; talent acquisition and relocation issues; value-based purchasing; keeping up with technology and innovation; more patients and fewer employees; and a shift to population health.

Walker then asked attendees to break into groups to discuss those issues and their implication on talent acquisition. Attendees mentioned:

• Increased need for nursing and IT to work together to improve communications;
• Customer expectations and how to handle front-line issues, when many jobs are fairly rote until something goes wrong;
• Finding people with good problem-solving skills;
• Working with management competencies: Things are moving so quickly that it is difficult to keep up with change; and
• Physician segregation and competing interests.

Walker agreed with the audience's suggestions and added that there is a greater demand for critical positions, such as physicians and a completely different kind of executive to keep up with change and innovation.

To find the talent health care facilities need, Walker suggested looking at talent management systems, such as selection, development, performance management, and succession management. She said HR professionals also need to hire based on a success profile that includes experience, knowledge, competencies, and personal attributes that are critical to the job.

"Make sure you are giving a realistic job preview," Walker said, noting that someone who wants to work for a children's hospital may not realize that more time will be spent working with families than children.

Featured Tracks

ASHHRA extends a special thank you to this year's fantastic speakers and education providers. We also want to thank The Advisory Board Company for presenting a full learning track and executive symposium, as well as AHA Solutions for presenting its Hospitals and Care Systems of the Future track. We appreciate everyone who helped us raise the educational bar for health care human resources professionals.

 
Attendee to Attendee

"I have been to several conferences, and I have been very pleased with this year's session. The quality of the learning sessions has been great. I have been to a couple of sessions that I thought ended too soon." Bob Gibson, Senior Director Operating Services, OSF Saint Elizabeth Medical Center, Ottawa, Ill.

"Each year the conference seems to get better and better, from the awards to the speakers to the location to the networking opportunities. This conference is a highlight for me each year. I'm excited to be part of hosting next year's conference in D.C. Thanks to all that put this event together. It was top-notch!"
Cathy Dancy, HR Director, Central Virginia Health Network, Richmond, Va.

"One word...awesome! The programs and networking opportunities provided by this conference are outstanding. This was my first time attending, and I will definitely attend again in the future. ASHHRA is the number-one association with relevant, up-to-date information pertinent to health care human resources. I am proud to be associated with such a unique organization. I look forward to seeing everyone next September in Washington, D.C.!"
Terri E. Stevens, Senior HR Consultant, Carilion Clinic, Roanoke, Va.

 
Save the Date

The 2012 ASHHRA award winners were announced during Tuesday's closing session. ASHHRA is pleased to recognize the following individuals for their outstanding achievements in the health care human resources field.

Communication Award
Lee Byrd
Pati Caldwell
Ann Graff/Terri Olinger
Gay Kimble
Jerry Marstaller

National Mentorship Award
Sue Edminster
Shelli Lind

HR Leader Award
Lisa McDaniel

Outstanding Leadership & Service Award
Bob Walters

ASHHRA Executive Director Stephanie Drake presented a special award to 2012 ASHHRA president Irma Pye, SPHR, for, among other things, her "great year and outstanding servant leadership."

ASHHRA 2013 President Grace Moffitt closed the conference with an invitation to the our 49th Annual Conference and Exposition: Strength Through Inclusion.

We’ll see you Sept. 28-Oct. 1, 2013
in beautiful and historic Washington, D.C.!

 
ASHHRA
155 North Wacker, Suite 400
Chicago, IL, 60606
Phone: 312-422-3720 | Fax: 312-422-4577
Email: ashhra@aha.org
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