90-Day Transformation: HR Strategies for Accelerating a Culture of High Performance

 

This Learning Session addressed rapid transformation of organizational culture, and how, as health care HR leaders, we’re at the forefront of creating and sustaining this powerful transformation. 

We all are well aware of the uncertainty in health care, and the fact that it’s rather unnerving to work in an industry where things are so uncertain. And with that being said, Chip Madera drilled down that now is the time for HR to lead.

HR’s most critical role for accelerating results and transforming organizational culture beings with acknowledging one simple fact – or mantra, as Madera put it – that HR leaders are keepers of the culture.

"This should be your mantra, so I encourage you to repeat it over and over and over; say it to yourself in the mirror every day, and once you get it, it will change you fundamentally: ‘I am the keeper of the culture,’" Madera said.

Madera and Maras shared five attributes of an accelerated culture:

1. Leadership helps define and continually articulates a crystal clear vision and picture of the ultimate patient experience. 
2. Authority is well-defined and management is solely accountable for performance. 
3. It is more fun, more interesting and more rewarding to be a high performer than it is to be a low performer. 
4. Personnel is well supervised.  
5. At least 80 percent of the workforce is jazzed about creating excellence. Urgency, success and momentum are all driving factors for performance.