ACI-NA Centerlines Live
 
Welcome!

On behalf of the Metropolitan Nashville Airport Authority and our board of commissioners, I’d like to welcome you to Nashville and the 2018 Airports Council International – North America Annual Conference and Exhibition. 

Nashville International Airport (BNA) is proud to serve as this year’s host airport, and we’re excited to have the opportunity to showcase our ongoing renovation and expansion plans, what we call “BNA Vision.” This year’s conference is jam-packed with informative sessions, top-flight seminars and innovative exhibits from some of the leading aviation and airport professionals in the business. It’s a gathering of the best of the best. 

By the end of the conference, I hope you’ll have gained new insights, ideas and, most importantly, new airport-industry friends and colleagues from which to draw inspiration and support as we work to serve our communities. 

While you are here, I hope you’ll make some time to experience the sights and sounds of our wonderful city. There’s a reason we’re known as Music City! You can find extraordinary live music virtually any hour of the day or night, and the food scene here competes with anyplace in the country. So catch some tunes and try some Nashville Hot Chicken – it won’t disappoint! 

Welcome to Music City, and enjoy the conference. 

Sincerely, 

Douglas E. Kreulen, A.A.E.
President and CEO
Metropolitan Nashville Airport Authority

 

Make the most of your ACI-NA Conference experience by downloading the ACI-NA Conferences app on your smartphone or tablet. The ACI-NA Conferences app lets you search the participant list, connect with attendees, customize your agenda and much more!

Get the app now by searching "ACI-NA Conferences" in the App Store or Google Play.

Username: Email used to register for the conference

Password: airports

For questions pertaining to the Mobile App on-site, please visit the registration area on the level 3 concourse in the Music City Center. There will be a Mobile App help desk agent available near the registration desk.

 
Airport Lounge Development
Flyte Systems (a division of ITS)
What to Expect

Just as the airport industry is committed to a more sustainable future, ACI-NA has adopted Sustainable Conference Guidelines to reduce our own impact on the environment. Conducting our conferences in a more sustainable way has the potential for a substantial reduction in environmental impacts, such as waste generation and greenhouse gas emissions from travel and shipping.

At this year's Annual Conference at Nashville's Music City Center, you will be able to take advantage of the recycling program and composting system. ACI-NA is proud to note that its Sustainable Conferences Guidelines align with the Music City Center's green efforts to improve the world's largest 'for airports, by airports' event. 

 
Today's Agenda Highlights

Check out the full 2018 ACI-NA Annual Conference and Exhibition on the Mobile App.   

Balancing Access and Operational Concerns in Accommodating Passengers with Disabilities
Airports and airlines work to maintain operational efficiency and provide a pleasant travel experience while complying with their respective legal obligations relating to passengers with disabilities. In the U.S., airports must comply with the Americans with Disabilities Act while airlines must adhere to the Air Carrier Access Act. Recent increases in the number and types of emotional service animals in airports and on planes have caused problems, with some passengers falsely claiming their pets are service animals to avoid paying airline fees. In Canada, airports and airlines have largely voluntary measures to assist passengers with disabilities, but the federal government is moving to tighten legislative and regulatory requirements. Join us for a discussion of the challenges facing airports, airlines and an important, growing segment of air travelers. 

Protecting Critical Infrastructure Against Cyberwar
Airports have enhanced their physical security to deter and prevent terrorist attacks. Airports have also strengthened their information technology systems to fend off growing cyberattacks. As airport technology becomes increasingly interconnected with passengers, airlines and concessions to improve the travel experience, there is increased vulnerability that a cyber espionage attack could damage critical systems used to support infrastructure and physical security. Join us for a discussion on recognizing potential threats and better integrating physical and cyber security.

The Long and Winding Last Mile: Improving Airport Ground Access
Even small airports can generate millions of vehicle trips per year. Private vehicles that drop-off and pick-up passengers, public transportation vehicles, for hire vehicles, delivery & services vehicles, employees, large trucks serving cargo facilities & integrators…the list goes on. These trips impact roads and transit systems between homes, offices, hotels and other originating or destination points in the airport catchment area. The closer to the airport, the higher the concentration of airport-related vehicles on the surface transportation system. More and more often the volume of traffic on roadways serving the airport is becoming greater than the capacity of the system. Come hear how three airports are working to unwind the last mile/kilometer by improving access and reducing the stress of getting to the plane on time.

Rethinking the Customer Experience
From multi-million dollar capital improvement programs to implementing the latest in technology to revamped training programs to partnerships with airlines and federal agencies, North American airports have recognized that providing a high-quality customer experience is a business imperative. Some use public-private partnerships to renovate facilities or implement innovative initiatives to improve the travel experience. But how do you decide what enhancements to make over the short and long term to translate passenger happiness into an improved bottom line? 

Incorporating a Culture of Innovation
Adjusting to and planning for the ever-changing airport environment is increasingly difficult. To move beyond innovation as a mere buzzword to tap its transformative potential, organizations need to understand that it’s more than just technology; it’s a process centered on people that requires a culture shift and executive level commitment. How can we foster the involvement of leaders, employees and the local community to spur innovation? Don’t miss this important discussion about how airports, airlines and concessionaires are incorporating innovation to effectively respond to trends affecting operations and revenues.

Commercial Space – The Next Frontier for Airports
Commercial space operations are a critical priority for the Trump Administration, the U.S. Department of Transportation and bipartisan supporters in Congress. In 2017, a record 23 launches were licensed by FAA, but in just a few years this is forecast to more than double. Many of these new generation spacecraft are reusable, increasing demand even more than the forecasts suggest. Already, several U.S. airports have had to address potential conflicts between traditional aircraft operations and “space launches”, whether by vertically launched rockets, horizontally-launched rocket planes, or suborbital balloons. In this rapidly evolving “space," how will airports, space operators, and the FAA effectively balance the interests of commercial aviation and commercial space in the National Airspace System? 

 
Flagship Facility Services
Yesterday's Happenings

The grand opening of the 2018 Annual Conference Exhibition hall was a major success for the world’s largest ‘for airports, by airports’ event!

Celebrating 70 Years: What’s a celebration without cake?

The ACI-NA pre-conference committee meetings and workshops came to a close yesterday with great participation and high energy!

Left to Right: ACI-NA President & CEO Kevin Burke recognizes outgoing ACI-NA Board members Bryant Francis (OAK) and Les Cappetta (Aviation Alliances, LLC) with ACI-NA Chair Candace McGraw (CVG) for their outstanding service to North American airports.

 
Meet Today's Keynote Speaker

General Session I: Keynote Address

Leonard Brody
President
Clarity Digital Group

Known as “a controversial leader of the new world order,” Brody is a two time Emmy nominee, award-winning entrepreneur, venture capitalist, best-selling author, and President of the Clarity Digital Group. His talent lies in helping leaders understand today’s rapid pace of change, innovation, and disruption—and how to deal with it. Don’t miss this opportunity to hear from one of the world’s experts on innovation!

 
Getting Social
 
   
Be sure to tweet comments and photos at the 2018 ACI-NA Annual Conference and Exhibition. Mention @airportscouncil and use this hashtag: #airports18
 
Aviation Headlines

Just because you’re at a conference doesn’t mean the world stops. Centerlines LIVE will continue providing the latest industry news while Centerlines Today is on hiatus. This section will feature the latest industry news so you don’t miss a beat while networking with old friends and new connections.

>> Dayton International Airport to begin second phase of $25 million overhaul
The Dayton International Airport is moving into its second phase of a more than $25 million renovation project, debuting a new look and seating.

>> ‘All clear’ at Albuquerque airport
Parts of the Albuquerque International Sunport were temporarily closed around 10 a.m. Saturday morning following a security concern involving a suspicions suitcase.

>> PSU students fly high rethinking HIO's airport master plan
Portland Hillsboro Airport's main business may be aviation, but two groups of Portland State University students think there's room to add other amenities, from a food incubator to a brewpub to a training ground for a women's roller derby team.

>> New FAA report could clear way for passenger service at Everett's Paine Field
A new report from the Federal Aviation Administration could clear the way for passenger service at an airport in Everett, Washington.

>> A complete guide to bringing animals on flights
Here’s a list of those policies as well as links to airline pet policies for passengers who may need to pony up the cash and fly by the rules.

 
2019 Annual Conference Reading List

The latest issue of Centerlines, ACI-NA’s flagship magazine is here! Each topic and article was carefully selected to position 2018 annual conference attendees ahead of the curve. Read the articles below or stop by registration to pick up a copy!

Cheers to 70 Years: The Best Is Yet to Come: 2018 represents a great milestone for ACI-NA. Anniversaries like this provide a great opportunity to reflect on our past, celebrate our present, and look ahead to the future.

Finding a Seat at the Slots Table: Many airports around the world are designated as constrained with slot controls. In "Finding a Seat at the Slots Table," we took a look at the processes officials contend with at slot-controlled airports through interviews with airport directors.

Airports Seek New Efficiencies to Go with the Flow: Through collaboration with agencies and business partners and exploring innovative trends, North American airports are making sure they can be competitive on a global scale by working to streamline the passenger experience.

What’s on Trend for 2019?: Learning about new trends from our membership is what drives content for educational sessions at our 20+ conferences. Take a dive into the future developments for two of ACI-NA’s Platinum Plus members, in concessions and transportation.

 
Today's Agenda at a Glance

7:30 a.m. – 10:00 a.m.: Exhibition Hall Open (Networking Breakfast in Exhibit Hall from 7:30 a.m. - 9:00 a.m.) Exhibit Hall B/C (Level 3)
7:30 a.m. – 7:00 p.m.: Registration - Level 3 Concourse
7:30 a.m. – 7:00 p.m.: BNA Welcome Desk - Level 3 Concourse
8:00 a.m. – 8:45 a.m.: Exhibit Hall Classroom Education Session: U.S. and Canada Government Affairs Update
9:00 a.m. – 9:45 a.m.: Exhibit Hall Classroom Education Session: Balancing Access and Operational Concerns in Accommodating Passengers with Disabilities
10:00 a.m. – 12:00 p.m.: General Session I: Welcome and Keynote Address
12:00 p.m. – 3:00 p.m.: Exhibition Hall Open (Lunch Served in Exhibit Hall from 12 p.m. – 1:30 p.m.)
1:30 p.m. – 2:30 p.m.: Exhibit Hall Classroom Education Session: Protecting Critical Infrastructure against Cyberwar
2:15 p.m. – 2:45 p.m.: Airport Carbon Accreditation Ceremony - Ballroom A (Level 4)
3:00 p.m. – 3:15 p.m.: Networking Break - Level 2 Concourse
3:15 p.m. – 5:30 p.m.: Concurrent Education Sessions
5:30 p.m. – 7:00 p.m.: Exhibition Hall Open (Reception in Exhibit Hall) - Exhibit Hall B/C (Level 3)

 
Thank You, Sponsors!
 
 

 

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