National Director, Hospitality & Transportation

Microsoft

Shifting traveler profiles and expectations for more connected experiences, often set across industries, is raising the bar throughout the travel journey. Advances in technology-- e.g. Artificial Intelligence, Cognitive Services, Internet of Things (IoT), Blockchain, and Virtual/Mixed Reality—are opening up a tremendous opportunity to drive revenue, lower operating costs, increase efficiencies, empower employees and create new business models in ways we only talked about in the past. The future is already here.

 

Learn how these and other technologies can help you better address customer and business needs to transform the customer journey and drive business results. Learn how to approach these disruptive opportunities in flexible ways to "future proof" yourself.

 

Chairman and Chief Executive Officer

American Airlines Group

Doug Parker led the efforts to form the current iteration of American Airlines – the world’s largest airline in terms of revenue, passengers, employees and aircraft. Mr. Parker has achieved impressive financial and operational results applauded by industry analysts, customers and employees alike. He is a strong advocate for reforming the U.S. air traffic control system and addressing the massive subsidies he says three Middle East airlines receive from their home governments. But what advice does he have for North American airports to ensure their success as the airline industry continues to evolve?