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April 14, 2015 |
Cruise: Baltimore
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Baltimore Cruise Terminal Wins International Customer Service Awards
The Port of Baltimore’s cruise terminal recently won two international customer service awards from Royal Caribbean Cruise Line (RCCL), with scores in each case of 92 out of a possible 100 points. The awards were for Best Check-in Experience and Best Departure Experience. The Royal Caribbean Ground Handler Awards included competition from cruise ports worldwide visited by Royal Caribbean ships.
On days when a cruise ship visits Baltimore, the cruise operations team is comprised of different companies. Intercruises Shoreside & Port Services personnel run operations at the cruise terminal and assist passengers with check-in services. Ceres Terminals hires the longshore workers that handle luggage. Security is handled by McRoberts Protective Agency, Customs and Border Protection, and the Maryland Transportation Authority police, while MPA personnel oversee all aspects of cruise operations since the MPA owns the cruise terminal building.
"This is wonderful news for everyone associated with cruise day operations at the Port of Baltimore," said Maryland Port Administration (MPA) Executive Director James J. White. "Making sure that 2,500 people safely debark a ship and then, later that same day, another 2,500 safely board their ship is no easy task. It takes a well-organized team made up of knowledgeable professionals that all do their jobs in concert. We are very fortunate to have these people at the Port of Baltimore."
RCCL’s Grandeur of the Seas sails year round from Baltimore on various itineraries to the Caribbean, Bahamas and Bermuda.
In 2014, nearly 200,000 passengers embarked on 89 cruises from the Port of Baltimore.
Royal Caribbean’s Grandeur of the Seas docked at the Cruise Maryland Terminal in the Port of Baltimore.
Photo/Maryland Port Administration
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