Hotelier Weekly
April 6, 2017
"There is much to celebrate and even more to be done as AAHOA members take steps to shape their industry into one that continues to attract the most talented and innovative entrepreneurs in the world." Click to read commentary from the AAHOA officers on 2016’s milestones and what’s in store for 2017. 
For a limited time only, you can receive $75 off the Hotel ROI registration fee! A $300 value, you can reserve your seat at this new, one-of-a-kind conference designed to help you boost your ROI the minute you walk out the door for just $225 using promo code MEET75. Offer valid only from April 10–15.
Miraj S. Patel, AAHOA lifetime member, recently stood up for our industry and told the Miami City Council to level the playing field with short-term rentals like Airbnb.
SVN Hotels
BDK America
AAHOA in the News
Make sure you get your LAS registration out of the way before you spend the week at AAHOA’s 2017 Convention & Trade Show! The best and brightest in the hospitality industry will be attending AAHOA and AH&LA’s Legislative Action Summit on May 17–18. Will you join them? It costs $49 to register, but this fee will be completely reimbursed (for AAHOA members) after you attend the event. Register now, before it’s too late!
Attending convention? Be sure to see AAHOA’s "Make Lodging Great Again!" Panel, moderated by AAHOA’s VP of Government Affairs Chirag Shah. The panel will be held Thursday, April 13, at 2:30 p.m. in Room 221 C-D. At this informative session, legislative and regulatory experts will discuss pressing issues facing hoteliers in 2017. 
Events and Happenings
Our bags are packed, our hotel rooms are reserved and we’re all set for San Antonio! Don’t forget to: 
●  Download the AAHOA app!
●  Follow AAHOA on social media!
●  Check out our custom convention Snapchat filters!
●  Have a fantastic week!
SBA Lending Depot, LLC
Showtime Networks Inc.
Gerber Plumbing Fixtures, LLC
Featured Member Benefit
 ●  Special AAHOA flat rate for processing
 ●  Dedicated customer service team
Industry News
Patrick Whyte, Skift
Since InterContinental Hotels Group (IHG) announced its deal to buy Kimpton Hotels & Restaurants it has stayed relatively quiet, while rivals such as Marriott International and AccorHotels have been pretty active in the market.
Danielle Hess, Hotel News Now
Marriott International has found a place in the extended-stay segment for brands on both sides of its select-service spectrum – classic select and distinctive select – and company executives say some owners can expect changes in property improvement plan standards.
Jena Tesse Fox, Hotel Management
Traditionally, guestrooms have been designed in one of two ways: A room with a king-size bed will cater to solo business travelers during the week, while families tend to prefer a room with two queen beds on the weekends. 
Today's Hotelier: In Case You Missed It
Alicia Hoisington, Today’s Hotelier
Chargebacks occur when customers dispute a transaction on a credit card, stating they have not received a product or service as promised. In some cases, the request is legitimate. In many cases, chargebacks are a result of friendly fraud, or when customers make a purchase and request that the funds be credited back to their card after receiving the product or service. In fact, recent research from LexisNexis found that 60 to 80 percent of chargebacks occur due to friendly fraud.
Brandon VerVelde, Today’s Hotelier
When Alex Patel, Tim Patel and Chet Patel – all lifetime members of AAHOA – face the voters on May 6, they’ll have put in their all to their election campaigns. They each hope to celebrate a victory that night. Alex and Tim are from Palestine, Texas, and Chet is from Athens, Texas. They are each running to serve on the city council in their communities. 
Larry Mogelonsky, MBA, P.Eng., Today’s Hotelier
In most annual budget processes, hotel managers go into superb detail on spreadsheets for such line items as capital for renovations, expense allocations for operations, personnel, and sales and marketing. Yet rarely is there a section, nay more than a single row devoted to training or any of its other more elaborate forms such as ‘service culture development,’ ‘associate engagement,’ ‘team improvement’ or ‘guest experience enhancement.’


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