Dr. Travis Bradberry, Today’s Hotelier
Conviction in a leader is an incredibly valuable yet increasingly rare trait. It’s in short supply because our brains are wired to overreact to uncertainty with fear. As uncertainty increases, the brain shifts control over to the limbic system, the place where emotions, such as anxiety and panic, are generated.
DJ Vallauri, Today’s Hotelier
Every hotelier knows what reputation management is all about, right? I mean, it’s all about responding to guest reviews on sites like TripAdvisor and Yelp. What’s the big deal?