Spring is finally upon us. For California hotels, spring means college students and other guests will be looking to vacation in sunny Southern California. While the influx of guests may be great for business, it also means that your managers and employees need to be trained to handle potential misconduct from hotel guests and coworkers alike.
By Hotel News Now editorial staff
Some major hotel companies have announced reduced room rates for loyalty program members, and discussion during first-quarter earnings calls turned to the fight against OTAs for direct bookings.
By Rajesh Rajan, Rethink Hotels
The hospitality industry is one of the few industries that are fortunate enough to have a ‘report card’, AKA ‘STAR Report’, that shows where you stand against your competition on a weekly basis. By reviewing the STR Report
, the hotel is able to identify whether their rate strategy had succeeded or not.