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You can find us on Linkedin, Facebook & Twitter!

 

What do you want to see featured on the next episode of WRLA T.V?


   

WRLA TV is a great place to find out what's happening in your Industry!
Breaking News | Industry Announcements | Highlights from Industry Events | Advertising | New Products | Helpful Tips

CLICK HERE for our Media Kit and to find out how you can
advertise on WRLA T.V!

CLICK HERE to Watch Now!

 

 

Nearly 90 percent of consumers check online reviews to learn more about a product, service or business, yet most businesses owners don’t know how to leverage the power of a positive review or mitigate the negative effects of a poor one. Use these tips to take the right steps when dealing with online reviews:

1: Highlight the Positives. It’s important to learn how to take advantage of positive online reviews beyond what pops up on a Google search or Yelp posting. By collecting and organizing reviews, you can re-purpose them for other marketing collateral, website content or social media.    

2: Wait to Respond. When a legitimate negative review appears, it’s not uncommon to get a little defensive. To take the edge off your anger, wait a day before responding. In that cooling off period, you’ll calm down and have the chance to think about or even investigate the reason for the negative review. This will help you formulate an action plan before responding to the poster.  

3: Respond Gracefully. If you feel a negative review is false, respond gracefully but set the record straight. If you deserve the negative review, respond with how you are taking action to fix the problem and ask the reviewer to send you an email. By taking the discussion offline, you can resolve the issue with that individual personally.  

4: Don’t Forget. If you’ve addressed a negative review successfully and ultimately appeased the customer, it would be easy to forget about it and move on. Instead, keep revisiting the issue to ensure your solution was truly successful for a year or more. Not doing so could mean another bad review from the same customer telling others you didn't keep your promises.  

5: Keep Track of Platforms. Although Google is the most popular location for reviews, users must have a Gmail or Google account to post reviews, so it’s important to check other web browsers, such as Yelp, to keep up with what those customers have to say.

WRLA IN PARTNERSHIP WITH NRHA

The goal of the North American Retail Hardware Association is to help independent hardware and home improvement retailers become better and more profitable merchants through a wide array of educational and training programs, financial management resources, and human resource tools that are all available online. WRLA members get unlimited access to a full range of training and management services when they join NRHA through the WRLA. CLICK HERE for more Information.

 

Protect the health of your family with MAYO CLINIC Expertise via MyCare Health Benefit Option!

What Is MyCare Health Benefit Option* (HBO)?
MyCare HBO provides Plan Members with access to Mayo Clinic expertise throughtheir team of over 3,700 experts for medical diagnosis so the best treatment and recovery plan are not delayed.

CLICK HERE for the complete details!

 

 

 

Support your association and broadcast your business to hundreds of decision-makers in the lumber industry. Advertising opportunities are still available in several WRLA publications:

The YardStick: The YardStick is sent to more than 1,200 members firms every other month. Advertising in the largest issue of The YardStick, the Prairie Showcase edition, is a great way to reinforce your marketing message with hundreds of decision-makers who regularly read this magazine while supporting WRLA. Ads booked within the print edition automatically appear (linked to the website or email of your choice) in the digital edition, which is read by more than 500 visitors each issue. Exclusive online ad positions are also available within every digital edition.

The Toolbox: Delivered directly to the inboxes of more than 1,200 lumber managers and professionals, this weekly e-newsletter offers consistent access to the individuals who rely on your products and services to run their businesses.

Directory & Product Source Guide: WRLA is the largest retail lumber association on the Prairies, with its membership representing 85% of the industry. All of our members are included in this annual directory and all keep this publication handy year-round. Make sure your business stands out in this resource by purchasing a display advertisement.

WRLA.org: Our website averages more than 3,000 visits per month! Advertising space is available on the home and sub-pages of WRLA.org. Ads rotate on the home page and sub pages, expanding your exposure to site visitors at an affordable price.

WRLA-TV: Introducing the NEW WRLA-TV Banner Sponsorship. Our online TV and banners offer your brand high visibility on the WRLA homepage. Your branding and action oriented banner is featured every time WRLA-TV’s videos are played by our audience, leaving them one-click away from your website‘s landing page.

For more information about these opportunities, click here for the media kit or contact:

Kim Davies
Project Manager
(800) 665-2456, ext. 423
kdavies@naylor.com 

 

Stay up-to-date on the latest industry news and events with our engaging new communication channel.

Have you watched the latest episode on our WRLA TV channel? Don't wait to take full advantage of this terrific media channel, one of the many benefits of your WRLA membership!

Check it out here!