The 2008 NEPPA Safety & Operations Conference was held in early June and was well attended by NEPPA members from around New England. Participants were able to visit with a variety of exhibitors during the annual trade show and spend quality time with their colleagues during roundtable discussions, meals and social hours.
While all of these activities were beneficial to participants, "they were secondary to the important message of 'Safety Leadership,' which was the theme of this year's conference," said NEPPA Executive Director Pat Hyland.
We have all heard that the "smart grid" is coming to change the electric utility industry. But do we all know what the term really means, and - more importantly - what it means for public power systems?
You will soon hear about NEPPA's newest training offering, "Customer Service Leadership," a six-session certificate program I will be conducting beginning in September. I wanted to devote this month's column to a short discussion of one aspect of customer service: dealing with difficult people.
If you think because you have never had any complaints about sexual harassment that you are safe, think again. Without constant vigilance and a proactive plan in your organization, you could find yourself on the wrong side of a lawsuit.
Persistent rain and unseasonably cool temperatures did not deter apprentices at NEPPA's Lineworker Development Program from showing their stuff at the Skills Assessment Rodeo.
July 7-8 Lineworkers PreQualification program Training Facility, Pascoag, R.I. August 10-13, 2008 Annual Conference Mt. Washington Resort Bretton Woods, N.H.
Customer Service Leadership A Certificate Program forPublic Power Professionals Sept. 2008 - March 2009 Six half-day sessions offered in three locations.
