Fifteen participants completed the six-session program held May 27 at The Chocksett Inn in Sterling, Mass. It was the second year NEPPA offered the training.
The curriculum consisted of six topics, including Customer Service in the Public Power Industry, Communicating with Confidence and Professionalism, Using Effective Telephone Skills, Dealing with Challenging Situations, Working with Internal Customers and Bringing It All Back Home (taking the message back).
The following students completed the program:
Norwich, CT - Cindi Serwinski, Barbara Baribeault, Suzanne MacDowell, Aggie Grant
Wallingford, CT - Sharron Emmons
Pascoag, RI - Cathleen Gilmour
Middleborough, MA - Helen Hardy, Marybeth Norman
Taunton, MA - Kristine Sullivan, Dianne Hunt
Reading, MA - Laura DeMone, Maureen Hanifan
Templeton, MA - Jennifer Belliveau
Braintree, MA - Marie Hynes
Hudson, MA - Karen Shooni
"Customer service is a difficult job," said NEPPA Training & Education Director Rockie Blunt, who taught the course, "but based on the knowledge, experience and enthusiasm exhibited by these talented students, customers at the utilities listed above are in good hands."
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