Past Issues/Subscribe | Printer-Friendly | Advertise | Send to a Friend | | Engage Archive March 2016
In This Issue
A Note From The President
At MACE! 2016, we introduced a new initiative designed to help our MPI Potomac Board of Directors begin to shape our three-year strategic plan by hosting our first "Listening Tour" session.
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Galveston Island CVB
If you missed out on all the networking, education and fun at MACE 2016, take a moment to read about what other members thought about the experience, when they fill in the blank:

"I loved MACE 2016 because I really enjoyed the ________________."
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Frontline customer service today must go way beyond satisfactory. When describing your frontline, have they earned words like awesome, incredible, wow, exceeding expectation and excellent? The key to building winning relationships, generating business over and over again and creating raving customers will often come down to how your customer is being treated by your frontline.
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An important question every manager must answer is, "How do I get great performances out of other people?" At some point you need to realize you can’t do it all by yourself. You have to get results through the actions of other people. So how do you optimize other people’s performance?
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Irving Convention & Visitors Bureau
Upcoming Events
Round Tables – Navigating the Changing Meeting Planning Landscape

Enjoy the luck of the Irish with PMPI and gain great insights from your peers on March 17, 2016 at the Hotel Monaco, Washington, D.C.
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Join PMPI on Saturday, April 2 for the second annual FUN-K relay race, in support of the MPI Foundation Chairman’s Challenge. PMPI’s FUN-K is the non-runner’s race where teams complete a 5K course (5 laps around GWU’s Mt. Vernon Campus).
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PMPI joint event with PCMA Capital Chapter
Thursday, April 14, 2:30-5:30 p.m.
Registration coming soon!

Hear from some of our industries veterans and advocates, where they will discuss their perspectives in three sessions, each targeted towards global, national and local levels. The afternoon will end with a rally, where we will hear individual's perspectives on the influence that meetings have played on their respective industries.

Sponsored by Omni Hotels & Resorts, Tourism Australia, Greater Madison CVB
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The meeting booked, attendees are registered and now another event wants your space. Learn how to deal with large events that can disrupt a city and your event by talking to cities that know big events.
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Monterey County CVB
News and Announcements
PMPI's bimonthly magazine, Engage, is always available online. Don't miss our current issue, with features about strategizing buzz and creating ROE (Return on Experience), as well as a look at how CVBs are going mobile. We also introduce ConnectPMPI and highlight Washington, D.C., in our destination spotlight.

With each issue, we're always looking for contributors and ideas that will educate and inspire PMPI. If you're interested in writing an article for the magazine, which could earn your CMP credit, email Michelle Coombs at

ASAE & The Center for Association Leadership
Boston Convention Marketing Center
AMA Executive Conference Centers
Visit Phoenix
Space Needle


Please visit our website at to learn more and register for all of our events,
as well as information about the resources we have to offer you.