Communication & Mental Health During COVID-19

Part 1 Questions

When an employee asks you a question, answer it honestly and to the best of your ability. Even if it’s not the answer your employee wants to hear, e.g. “I’m sorry I don’t know when you will be called back.” It’s far better to do this than to stall or not be direct with your employee. They may be upset by your answer, but they will respect you for having been honest. Once respect is there, a positive work relationship can form. This is beneficial to your employee’s Mental Health, no matter what your answer is.

When an employee asks you questions when you sense they’re upset, it can be one of the first stages of loss of control, e.g. An angry outburst. The best way to diffuse the situation is to give the employee the answers to their questions. If you don’t know the answer, tell them that. This is an excellent technique to avoid conflict.

Next week, I will discuss how all of us understand communication and will suggest methods to improve it to benefit Mental Health.

If you have questions, please contact Julian directly see below:

Julian Toy H.S.C. Substance Abuse Professional
Member of The Ontario Association of Mental Health Professionals
Provider of Fit for Duty/Drug and Alcohol training for ICI Constructors, HR and EH&S Professionals
OGCA/LOC Members 15% Discount on all training/policy development
Preferred provider of Fit for Duty training/COVID 19 Mental Health Training - Eastern Construction Ltd
Direct Line: 905-866-7301
E-Mail: juliantoy@myaddictionexperts.com
Web: www.myaddictionexperts.com