User Bot
Respond to your customers 24/7 with automated answers and product recommendations. Escalate to your agents when needed. Goals: Reduce Costs, Improve Customer experience.
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Agent Advisor
Give your customer service reps a leg up, providing instant answers from your knowledge bases that become more intelligent over time. Goals: Improve Agent efficiency & Customer experience.
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Task Bots
Take appropriate next steps for issues, cutting down response times to customers and resolving new tickets faster. Goals: Expedite business process flow.
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