Tim McMahon returns on Tuesday, May 10, from noon to 1:30 p.m. Eastern time for a Webinar that delves into leadership and coaching skills. Topics covered are:

• The important difference between management and leadership – and why it matters;

• When to be a "Manager" and when to be a "Leader" – a critical difference;

• The 4 Coaching Strategies – different coaching styles for different employees; and

• "C4 Leadership" – How to become an effective leader.

The principles covered are also appropriate for other customer service-focused RMC managers, including those in  dispatch, admin, and executive; any manager who wants to become a more effective leader and coach.