At NENA’s NG9-1-1 Standards & Best Practices Conference, you will gain an understanding of the world that is made possible by Next Generation 9-1-1 and help make it so.
#NENASBP is a conference unlike any other. It is an interactive, informative, attendee-driven event where you:
Join us in Orlando from January 21-24 where you’ll discuss and work to address the most pressing NG-related issues, including: GIS and NG-data needs; location services and accuracy; interoperability; telecommunicator SOPs; procurement and transition planning; security and resiliency; social media; apps and the Internet of Things; multimedia messaging and accessibility; disaster planning; staffing, hiring, and training; and the evolution of 9-1-1 center supervision and management.
Click here to check out the #NENASBP brochure.
No other event provides you with the opportunity to shape the future of 9-1-1 and impact public safety for decades to come! Don’t miss your chance to be part of it!
9-1-1 Goes to Washington connects you with national policy leaders and hundreds of your fellow 9-1-1 professionals to explore and discuss today's most pressing 9-1-1 and emergency communications issues. This is the only event where you can learn about the policy challenges facing public safety and take immediate action to address them through dialog with your elected and appointed officials.
#NENAGTW offers a significant opportunity for you to shape the nation’s emergency communications policy agenda. Attend to gain an understanding of today’s 9-1-1 policy landscape and take an active role in educating policymakers to shape the laws and rules of tomorrow. Join us in Washington, DC from February 12-15 for a dynamic, interactive program that provides:
Click here to register today! Click here to book your hotel room.
Those who have been there will tell you: Preparing for the Emergency Number Professional Certification exam is no simple task. But they'll also tell you that taking part in a study group is one of the best ways to ensure you're ready!
This workshop starts off with an overview of ENP application and exam scheduling processes before jumping into a cram session to begin getting you ready to ace the test! You will leave the workshop better prepared for the ENP exam and with an increased general knowledge of the main ENP exam topic areas, including telephone, radio, PSAP infrastructure, NG9-1-1 human resource issues, and more. We'll also keep it fun and lively by playing a few rounds of "ENP Jeopardy!" and provide you with learning techniques you can use when you return home to maximize the effectiveness of your study time and improve your information retention levels.
The boot camp is FREE to all #NENAGTW attendees! Registration for everyone else is available here for just $50.
NENA's Gold Line Scholarships provide training opportunities for our nation's first first responders, 9-1-1 dispatchers. Working in 9-1-1 is difficult and getting harder every day, and that's what makes your support of these scholarships so important.
Click here or on the image above to hear from Timothy Biscoe about what it meant for him to be selected as a Gold Line Scholarship recipient.
When you support the Gold Line Fund, you're empowering 9-1-1 professionals to do their very best. They'll receive industry-leading training that enables them to adapt and overcome the challenges they face every day. Whether it’s understanding how to use new technology, coping with the significant physical and mental stress associated with the job, or learning how to create and lead strong teams, the training scholarship recipients receive ensures their ability to perform at their peak.
Learn more by clicking here or by texting NENA to 71777.
NENA has established a scholarship program to honor the commitment of William "Bill" McMurray, ENP, Past President, to the mission of NENA and 9-1-1 education. The scholarship will be awarded for the NENA 2019 Conference & Expo, and covers the conference registration fee and four nights of lodging at a conference hotel (to be determined by NENA upon awarding of scholarship). Travel expenses to and from the conference and meals are not included in this award.
Please visit the scholarship webpage for information about the criteria, application procedure, and responsibilities. Click here to submit your application online. The application deadline is March 29, 2019.
You can find additional text-to-9-1-1 information and materials on NENA's text resources page.
It’s time to renew your NENA membership! You can do it in just a few quick steps:
01.14.19 (3-day course) | Center Training Office Program (CTO) | Clarksville, IN | Register
01.16.19 (3-day course) | 9-1-1 Center Supervisor | North Charleston, SC | Register
01.17.19 | 9-1-1 Customer Service: Takes Seconds, Saves Minutes | Clarksville, IN | Register
01.18.19 | 9-1-1 Customer Service: Takes Seconds, Saves Minutes | Clarksville, IN | Register
01.22.19 (3-day course) | 9-1-1 Center Supervisor | Sparks, NV | Register
01.28.19 (5-day course) | Center Manager Certification Program (CMCP) | Austin, TX | Register
02.04.19 | Overcoming Negativity | Pontiac, MI | Register
02.18.19 | Quality Assurance: Achieving QA/QI in the PSAP | Conyers, GA | Register
02.18.19 (3-day course) | Center Training Office Program (CTO) | Jefferson City, TN | Register
02.19.19 (3-day course) | 9-1-1 Center Supervisor | Rolla, MO | Register
02.25.19 (3-day course) | Center Training Office Program (CTO) | Greenfield, IN | Register
02.26.19 | Enhanced Caller Management | Plainfield, IN | Register
02.27.19 | Enhanced Caller Management | Greenfield, IN | Register
02.27.19 | Liability Issues in the 9-1-1 Center | Plainfield, IN | Register
02.28.19 | Enhanced Caller Management | Plainfield, IN | Register
Check out the NENA Education Calendar to see additional upcoming classes!
Northeastern Region Director
North-Central Region Director
The election for Canadian Region Director is uncontested, and therefore will not be open for voting. The positions of Southeastern Region Director, Western Region Director, and Private Sector Director will be up for election in 2020.
After the voting period has ended, the Election Committee will certify the results on Saturday, June 15 in Orlando, FL, in accordance with the NENA Bylaws. Join us at NENA 2019 in Orlando from June 14-19, where the results of the election will be announced and your new Board of Directors installed!
Contact the Elections Committee with any questions about the nomination process, eligibility requirements, or general election details.
The NENA Standard for 9‑1‑1 Call Processing standardizes the method of call handling across jurisdictional boundaries and will provide consistency in the processing of emergency and non‑emergency calls and improve service to the public. You can view the document and submit comments here.
All comments are due by midnight Eastern on January 14, 2019. Contact the NENA Committee Resource Manager with any questions or concerns.
CenturyLink has confirmed a late-December service outage that has impacted its customers’ ability to reach 9-1-1. As with past outages, this event again highlights the urgent need to transition America's 9-1-1 centers to more robust and resilient Next Generation 9-1-1 networks. NG9-1-1 can intelligently route around outages, redirect calls to other regions, and use backup facilities in ways that legacy E9-1-1 systems cannot. NENA hopes the new Congress will demonstrate its commitment to public safety by prioritizing a coordinated, nationwide transition to NG9-1-1.
NENA applauds the FCC for its swift action to investigate the CenturyLink 9-1-1 outage. We will continue to work closely with government and industry partners to understand the scope and causes of this outage, and look forward to using the lessons learned from this investigation to prevent future outages and reduce their impact on affected 9-1-1 centers and consumers.
The Document Management Working Group is responsible for maintaining NENA documents used by the NENA Development Group committees and working groups. The group reviews administrative documents and recommends corrections and updates for approval by the Development Steering Council. The working group is likely to meet weekly for one hour when documents are being reviewed and updated.
Join this group if you are interested in improving the documents that govern our processes and the documents that our working groups use to prepare NENA documents. We need people with any of these interests: Word processing, management processes, ANSI requirements, and NENA Development Group leadership background.