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It’s time to renew your NENA membership! You can do it in just a few quick steps:
NENA’s Next Generation 9-1-1 Industry Collaboration Event (ICE) series provides the opportunity for 9-1-1 equipment and service providers to come together to test products and services in an open, supportive, and collaborative environment. You are invited to participate in the upcoming 9th event in the series.
The upcoming ICE 9 is all about security for NG9-1-1 and will be unlike any other ICE events that have been held to date. Security touches all aspects of NG Core Services, ESInet, and PSAP environments, and successful interoperability testing of security affecting NG9-1-1 interfaces and interconnection points must involve a wide spectrum of technology solutions in order to be comprehensive and produce meaningful test results.
The ICE Planning Committee encourages all public safety technology vendors and service providers who offer any type of NG9-1-1 public safety solutions, as well as those who specifically offer NG9-1-1 security solutions, to please sign up, participate in the planning, and help create the best event possible.
Contact NENA's Committee Resource Manager, Delaine Arnold, if you would like to participate.
September 2018 found the Carolinas in the crosshairs of one of the largest hurricanes ever. Many counties, cities, and towns will never be the same due to the devastation incurred by this storm. The NC Chapters of NENA and APCO have joined forces with the TLC Fund to assist those 9-1-1 Professionals impacted by Hurricane Florence.
While the TLC Fund was established to assist solely North Carolina’s 9-1-1 professionals, the TLC Fund has agreed to temporarily amend their bylaws to also assist South Carolinians with this particular fund-raising effort.
Click here to make a donation through the TLC Fund. You may also choose to participate in the "Adopt a PSAP" program if you would prefer to send items such as clothing, food, toiletries, etc. to storm-affected centers. Contact help@nc911relief.com for more information on how you can adopt a PSAP.
At NENA’s NG9-1-1 Standards & Best Practices Conference, you will gain an understanding of the world that is made possible by Next Generation 9-1-1 and help make it so.
#NENASBP is a conference unlike any other. It is an interactive, informative, attendee-driven event where you not only learn about the standards that are spurring the development and implementation of NG9-1-1 technology and operations best practices, but also create the guidelines, resources, and documents that enable NG services, systems, and PSAPs to reach their full potential.
Join us in Orlando from January 21-24 and be part of the solution! With your peers from across the 9-1-1 universe, you’ll discuss and work to address the most pressing NG-related issues, including: GIS and NG-data needs; location services and accuracy; resiliency and interoperability; governance and funding; telecommunicator SOPs; procurement and transition planning; security and resiliency; apps and the Internet of Things; multimedia messaging and accessibility; hiring and training; and the evolution of 9-1-1 center supervision and management.
No other event provides you with the opportunity to shape the future of 9-1-1 and impact public safety for decades to come! Don’t miss your chance to be part of it!
Click here to register now, with special early-bird rates available through December 7. Click here to book your housing at the host hotel and conference site, the Embassy Suites Lake Buena Vista South.
NENA has partnered with LifeMart to help make everyday life a little more affordable and a lot more fun. You'll have access to national and local discounts from brands you know and love, all in one convenient location. And, as a NENA member, access is free!
10.09.18 (3-day course) | 9-1-1 Center Supervisor | Terre Haute, IN | Register
10.15.18 | 9-1-1 Customer Service: Takes Seconds, Saves Minutes | Des Moines, IA | Iowa NENA Conference | Register
10.15.18 (5-day course) | Center Manager Certification Program (CMCP) | Charlotte, NC | Register
10.18.18 | Tactical Dispatch for the Telecommunicator | Lancaster, KY | Register
10.26.18 | Tactical Dispatch for the Telecommunicator | Franklin, IN | Register
11.09.18 | Tactical Dispatch for the Telecommunicator | Franklin, IN | Register
11.12.18 (5-day course) | Center Manager Certification Program (CMCP) | Anaheim, CA | Register
11.16.18 | Preventing Telecommunicator Tunnel Vision | Loveland, CO | Register
12.03.18 | (3-day course) | Center Training Office Program (CTO) | Bloomington, IN | Register
12.04.18 (3-day course) | 9-1-1 Center Supervisor | Bradenton, FL | Register
12.07.18 | Recruit, Hire, Retain, & Promote for Success | Destin, FL | FL NENA Fall Conference | Register
12.10.18 | Overcoming Negativity | Northglenn, CO | Register
12.10.18 | Quality Assurance: Achieving QA/QI in the PSAP | Conyers, GA | Register
Check out the NENA Education Calendar to see additional upcoming classes!
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Click here to download a .zip file of documents and resources that includes:
Click here to fill out your board nomination form online. A paper form is available in the .zip file of documents and resources.
The nomination deadline is 5PM Eastern on October 19, 2018. Contact the Elections Committee with any questions about the nomination process, eligibility requirements, or general election details.
The NENA PSAP Task Overload Management Information Document assists PSAPs with identifying indicators of employee task overload and provide recommendations to minimize overload.
All comments are due by midnight Eastern on October 25, 2018. Contact the NENA Committee Resource Manager with any questions or concerns.
The NENA Request for Proposal Considerations Information Document is intended for 9‑1‑1 Authorities that have made the decision to issue an RFP for the purpose of procuring all or part of a Next Generation 9‑1‑1 system. Specifically, this document recommends a structure and content to guide a project team that has been given the charter to develop an RFP. It anticipates that other work has been done and decisions have been made that support the development of the RFP.
All comments are due by midnight Eastern on October 5, 2018. Contact the NENA Committee Resource Manager with any questions or concerns.
Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.5 a "Stable Form Notice" is being issued and can be seen by clicking here.
The FCC provided its Report and Order (R&O) regarding the transition to Real-Time Text (RTT) in late 2016 identifying a requirement for Tier 1 wireless carriers to provide at least one RTT capable handset option by December 31, 2017. In general, traffic generated by RTT capable handsets will be converted by the wireless carrier to TTY so legacy PSAPs can receive the call using legacy TTY devices through either E9-1-1 or transitional NG9-1-1 systems. As a service to be requested, currently there is no process to determine if a wireless carrier is RTT capable in a serving area, to verify that a NG9-1-1 PSAP is capable of receiving native RTT, and there is no criteria or method for the PSAP to notify the wireless carriers of their readiness.
Volunteers are sought to participate in the PSAP Guidelines for RTT Readiness Work Group. While no specific knowledge is necessary to join the work group, subject matter experts from the PSAP, carrier, accessibility, CPE, and network provider communities are desired to ensure the best understanding of industry needs for the creation of proper implementation guidelines.
The PSAP Guidelines for RTT Readiness Work Group plans to meet Fridays at 11AM Eastern, starting on October 5. Click here to join.
The current 9-1-1 Suicide Prevention Standard published by NENA is due for revision. The NENA Suicide Prevention Work Group is, therefore, resuming soon. This will be an important revision process since several changes are needed to assure best possible care for those 9-1-1 callers at imminent risk of suicide. This standard will pursue inclusion of critical information about Crisis Text Line, terms for optimizing collaboration with National Suicide Prevention Lifeline and other accredited crisis call centers, and other changes. 9-1-1 professionals and mental health professionals are urged to join with other stakeholders as members of the work group to update this standard.
Click here to join.
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