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2016 William M. McMurray Annual Conference Scholarship Opportunity
NENA has established a scholarship program to honor the commitment of William "Bill" McMurray, ENP, Past President, to the mission of NENA and 9-1-1 education. The Scholarship will be awarded for the NENA 2016 Conference & Expo. The scholarship includes conference registration fee and four nights of lodging at a conference hotel (to be determined by NENA upon awarding of scholarship). Travel expenses to and from the conference and meals are not included in this award.

Please visit the scholarship webpage for information about the criteria, application procedure and responsibilities. All applications must be returned to headquarters by COB March 18, 2016.

Stanton Award Nominations Now Open
The William E. Stanton Award is NENA's highest honor. It is bestowed upon an individual who has not only excelled in his or her everyday job, but has gone above and beyond to further NENA's goals. Nominations for this prestigious annual award are now open.

Click here for additional information on the award, including criteria, past recipients and the nomination form. Deadline for nominations is March 31, 2016.
 
Social Media & the 9-1-1 Center
Wednesday, February 24 | 3PM Eastern (live) or On-Demand
$50 for NENA Members | $85 for Non-Members
Click here to register!

For better or worse, social media has taken the world by storm. Increasingly, communication center personnel are confronted with issues resulting from the introduction of social media into the PSAP. Attend this hour-long webinar to learn:
  • The pitfalls of the use of social media as it relates to job performance,
  • What the courts say about the employer’s ability to control the use of social media,
  • Practical legal tips to avoid conflicts or disciplinary problems resulting from inappropriate use of social media, and
  • A number of the ways you should be using social media in your center.
Can't attend on the 24th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info
Dial-in and web-access details will be provided to attendees via email the week of the webinar.
 
Join NENA from February 21-24 just steps from the nation's capital in Arlington, VA. for 9-1-1 Goes to Washington! 9-1-1 Goes to Washington brings together hundreds of 9-1-1 professionals from around the country with policy leaders in our nation's capital to explore and discuss today's most pressing 9-1-1 and emergency communications issues. 9-1-1 Goes to Washington is the only event where you can learn about the policy challenges facing public safety and take immediate action to address them through dialog with your elected and appointed officials. 

Our three-day program offers a significant opportunity for 9-1-1 professionals to shape the nation’s emergency communications policy agenda. Join us in Washington for a dynamic, interactive three-day program where you will receive:
  • The inside information you need to help shape the 9-1-1 and emergency communications agendas for the Administration and Congress;
  • Critical knowledge of current, proposed, and needed federal and state 9-1-1, homeland security, and emergency communications legislation, regulation, and policy initiatives; and
  • An opportunity to speak directly with members of Congress, Administration officials, and key staff to make your voice heard on behalf of the entire 9-1-1 community.
Click here to register. Download an event brochure and visit nena.org/gtw for full details and access to a free three-part webinar series to get your prepared for the event!
 
We are excited to announce a brand new campaign called #ThankYou911, an initiative of NENA’s Friends of 9-1-1, which provides scholarships, continuing education opportunities, and wellness programs for America’s 9-1-1 professionals. But before our new #ThankYou911 website goes live, we’re giving you a chance to get involved right now!

#ThankYou911 invites you to say "thanks" to the unsung heroes of public safety: America's 9-1-1 professionals. Now in the earliest stages of this campaign, we are inviting you, your family, and your friends to be among the very first to participate before our new #ThankYou911 website goes live. We encourage you to go ahead and submit messages and/or photos of appreciation to friendsof911@gmail.com.

Write a message:
Say "thanks" by writing a message! Tell us in your own words why you appreciate America's 9-1-1 professionals. Please keep messages under 100 words. We’ll post the best messages on the website. Submissions should include your first and last name, email address, and where you’re from (optional).

Upload a photo:
Take a photo, alone or with friends and family, that shows your appreciation and tells 9-1-1 professionals how much their work means to you with a message of gratitude. We'll post the best photos on the website! Submissions should include your first and last name, email address, where you’re from (optional), and a caption.

The #ThankYou911 campaign is all about saying "thanks" to the unsung heroes of public safety: America’s 9-1-1 professionals. It’s a chance for anyone to pause and reflect on the impact 9-1-1 has had on their lives, and encourages people to submit their own expressions of gratitude and support through messages, photos, and videos. The campaign also harnesses the power of social media to spread the word with the #ThankYou911 hashtag.

Usage agreement: By submitting your message or media, you agree to allow us to use your message or media as part of the #ThankYou911 campaign. We reserve the right to edit your content for file size, and/or message length, syntax, and style.
 
A group of 9-1-1 organizations announced recently an effort to develop recommended minimum training guidelines for the nation’s 9-1-1 call-takers and dispatchers. The recommended minimum training guidelines will cover the following topics:
  • Telecommunicator roles and responsibilities
  • 9-1-1 call processing
  • Radio communications
  • Emergency management
  • Emergency communications technology
  • Legal concepts
  • Interpersonal communications
  • Stress management
  • Quality assurance
  • On-the-job training guidelines
It is important to note that the training topics listed above only will provide a minimum level of understanding. In order to field and manage emergency calls in a live environment, telecommunicators must receive supplemental training that will enable them to process discipline-specific emergency calls.

A parallel goal is to develop model legislation that can be used within any state that does not currently have legislation in this area. For those that do, the model legislation is intended as a baseline to ensure that the recommended topics listed above are being covered.

Click here to learn more about this initiative and for instructions on how to provide comments.
 
What Really Happened? Reconstructing Incidents in a Multi-Channel, Multimedia World
Sponsored by NICE Public Safety
Tuesday, March 1 | 1PM Eastern (live) or On-Demand
Free! Click here to register!

Citizens, especially younger ones, want and expect to communicate emergency information via the same digital channels that they use every day. That means photos, video, and text, as well as voice. To fully understand an incident and evaluate the decisions and actions of your people, all traditional and digital interactions need to be captured, managed, synchronized and put into context. While you may not be dealing with a lot of digital channel or multimedia communications yet, you still need to understand how to handle them in the future.

During this webinar you’ll learn:
  • How multi-channel, multimedia emergency communications can help you better serve your community,
  • That integrating both traditional and digital channels and multimedia content is necessary for the most complete, accurate re-creation of incidents and record of who knew what when and how they acted as a result, and
  • How reconstruction that includes multiple channels and multimedia content delivers a deeper understanding of incidents that can lead to fewer mistakes, less complaints, better service and stronger community support through the development of best practices.
Can't attend on the 1st? Register now and you will have access to the on-demand webinar archive via the registration landing page.

Webinar Access Info
Dial-in and web-access details will be provided to attendees via email automatically upon registration.

The views expressed during this webinar are those of the sponsor and not necessarily those of NENA. NENA does not endorse any proprietary product or solution. Contact Sean Sullivan for more information on how your company can participate in NENA’s sponsored webinar program.
 
At NENA 2016 (June 11-16 in Indianapolis, IN), you will not only hear about the public safety issues of today and tomorrow, but also gain practical, real-world know-how that you can take home with you and put into action immediately. You will be connected to the pulse of 9-1-1, joining thousands of public safety professionals, telecommunications specialists, and policymakers for a week filled with opportunities to discuss the issues facing public safety and build the skills necessary to tackle these challenges head on.

Featuring inspiring keynote speakers, more than one hundred hours of breakout sessions that inform and empower, career-building courses and workshops with real-world applications, nightly networking events that help you make the right connections, and an Expo Hall showcasing cutting-edge products and services, NENA 2016 is the must-attend event of the year. Don’t miss your chance to be a part of it!

Click here to register and here to book your hotel.
 
Everyone involved in 9-1-1 center management knows how difficult it is to find and keep good employees, and we all know the reasons people leave. Stress and mental fatigue take a toll, other centers poach your star employees, or maybe that person who interviews so well turns out to be not so great once they’re under the headset. But staffing your center with employees you can be proud of doesn’t have to be a guessing game. With a plan in place for recruiting, hiring, retaining, and promoting employees, you can ensure that your center always has the right people in the right seats.

This course provides you with a comprehensive roadmap to writing job descriptions and associated policies, expanding and enhancing your candidate pool, putting processes in place that help you make the right hiring decisions, overcoming the challenges that lead to employee burnout and turnover, and developing your highest achievers into the next generation of center leaders.

Contact NENA’s Education Director, Ty Wooten, for more information or to host the course at your chapter event or agency. 
 
The 911Talk email list is a great way to network with other NENA members and your peers in 9-1-1. Discuss current events, ask for help on an issue or problem, ask your peers questions about their experiences in 9-1-1, bounce ideas off each other... If it's related to the technology or management of 9-1-1, you can talk about it here.

Best of all, the 911Talk list knows no geographic boundaries! Once you join the list and start sending messages, your email is received by all members of the list from across the U.S. and Internationally. That makes staying up to date and networking with your peers easy and fun.

Click here for more info and to sign up today!
 
This webinar will feature a presentation by the National 9-1-1 Program. Ms. Laurie Flaherty, Coordinator, National 9-1-1 Program will share:  
  • Review of the National 9-1-1 Program 2015 activities
  • Update on the 9-1-1 Grant Program
  • Overview of the nationwide NG911 cost study
Also presenting and available for questions is Mr. Chuck Spalding, 9-1-1 Director from Palm Beach County Florida. Mr. Spalding will share the experiences and considerations of:
  • Technical collaboration with the Coast Guard
  • Field trials focused on mariners and their use of smartphones during an emergency
  • Overview of Palm Beach County’s ESInet deployment
Register now for the webinar on Tuesday, February 9th from 12-1 p.m. Eastern Time.
 
You should have recently received an email from NENA with a link to your 2016 NENA dues notice. Help NENA go green and save a stamp by choosing to pay online by check or credit card. If this is not an option for you or your agency, the email also contained a link allowing you to print out a copy of your invoice for local processing.   

Instantly renew your membership online in just a few easy steps:  
  1. Simply log in to the NENA website. 
  2. Go to your Manage Profile page. 
  3. Click on Membership under the "Account History" header to view your renewal options.  
  4. Pay online by check or credit card. 
  5. Print out a receipt for your records. 
We look forward to sharing many new and exciting member benefits with you in the coming year!  
 
NENA is pleased to open the nominations process for our 2016-2017 Executive Board election! This election will be for the following positions:
  • Second Vice President
  • Southeastern Region Director 
  • Western Region Director
  • Private Sector Director
All nominees must be current members in good standing for at least three years; have been employed for at least three years in 9-1-1; be certified Emergency Number Professionals (ENPs); and meet the minimum threshold of membership, leadership, and certification requirements as outlined in the Nomination Form. Nominees for the position of Region Director must reside in the region they wish to represent.
 
Click here to download a .zip file of election documents and resources that includes:

  • Statement of Responsibilities
  • Must be signed by nominee and co-signed by an agency representative (if applicable)
  • Nomination Form
  • Can be completed by the applying candidate or by a third-party nominator
  • Relevant NENA policies and procedures
  • NENA bylaws
The nomination deadline is March 15, 2016. Contact Nominating Committee Chair Bernard Brown or Member Services Director Bri Robinson with any questions about the nomination process, eligibility requirements, or general election details.
 
NENA is proud to launch the new NENA Career Center, where you will find all of the best 9-1-1 industry jobs in one place. Visit www.nena.org/jobs to:
  • Search for and quickly apply for great, relevant jobs.
  • Set up alerts so you are immediately notified any time a job is posted that matches your skills or interests.
  • Create an anonymous job seeker profile or upload your anonymous resume so employers can find you.
  • Access job search tools and tips.
If you need to hire 9-1-1 professionals, the NENA Career Center will put your job in front of our members!
  • Place your job in front of our highly qualified members.
  • Search our resume database of qualified candidates.
  • Manage jobs and applicant activity right on our site.
  • Limit applicants to those who are qualified.
  • Fill your jobs more quickly with great talent.
Our hope is that this new and improved resource will make a significant difference for our members as they navigate their career paths.
 
AmazonSmile is a simple and automatic way for you to support NENA every time you shop, at no cost to you. When you shop at smile.amazon.com, you’ll find the exact same low prices, vast selection, and convenient shopping experience as Amazon.com, with the added bonus that Amazon will donate a portion of the purchase price to NENA.

To shop at AmazonSmile, simply go to smile.amazon.com from the Web browser on your computer or mobile device. You may also want to add a bookmark to AmazonSmile to make it even easier to return and start your shopping at AmazonSmile.

On your first visit to AmazonSmile, you need to search for and select "National Emergency Number Association" to receive donations from eligible purchases before you begin shopping. Amazon will remember your selection, and then every eligible purchase you make on AmazonSmile will result in a donation.

Click here to learn more and here to start shopping now!
 
Make sure the addresses (email and postal) that we have on file for you are current! Please log in to your online member account to verify or update your information, or send an email to Bri Robinson.
 
Solacom Technologies
TECH UPDATE
NENA/APCONext Generation 9-1-1 Public Safety Answering Point Requirements, NENA/APCO-REQ-001.1-2015, introduces requirements for a NG9-1-1 PSAP that is capable of receiving IP-based signaling and media for delivery of emergency calls conformant to the latest version of the NENA i3 Architecture document. An emergency call enters the i3 PSAP using Session Initiation Protocol signaling. NG9-1-1 encourages the creation of many new coordination and information access services to enrich collaborative interactions between all agencies involved in processing emergency service requests. This document is issued as NENA/APCO recommended requirements for functions and interfaces between an i3 PSAP and NG9-1-1 Core Services, and among Functional Elements associated with the i3 PSAP. This document is primarily intended to drive the development of more standards that meet the technical requirements specified in the document. 
 
EMERGENCY COMMUNICATION NEWS
NENA recently launched a FREE email news service called Public Safety SmartBrief. It provides a weekly summary of news, trends, and updates on public safety issues – not just 9-1-1 but also police, fire, and EMS. Knowledgeable editors handpick key articles from hundreds of publications, summarize them, and provide direct links to the original sources.
 
In other words, we do all the research, and you get the latest news in your inbox or on your handheld device absolutely free.

 
UPCOMING EVENTS
February 21-24, 2016 | 9-1-1 Goes to Washington | Arlington, VA

June 11-16, 2016 | NENA 2016 Conference & Expo | Indianapolis, IN
 
UPCOMING EDUCATION COURSES
Next five upcoming NENA courses:
Visit the NENA Education Calendar to see additional listings and find classes in your area!
 

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