NENA NEWS
Attendees of our conference are always looking for new and better ways of doing things in their professional and personal lives. Feedback from previous conferences shows that attendees expect to walk out of each breakout with key takeaways that are new and can be immediately implemented when they return to their offices.
This is where we want your help. The NENA 2016 Conference Team is looking for session proposals in the following topic areas: Accessibility; Analytics & Big Data; Applications & Technology Innovation; Call Taking & Processing; Cybersecurity; Data Management & Utilization; GIS; Hiring & Staffing; International Issues; Interpersonal Skills; Leadership & Management; Next Generation 9-1-1; Personal & Professional Development; Preparedness & Contingency Planning; PSAP Administration; Public Education & Outreach; Regulation, Policy, & Governance; Stress, Health, & Wellness; Text Messaging; Training; and Wireless Challenges.
To ensure your submission receives due consideration, please ensure that:
- Your proposal is issue-focused, not product-focused;
- Your 65-word presentation description contains a precise objective and a clear audience takeaway; and
- You use proper grammar, capitalization, and punctuation.
Submit your great ideas by October 26, 2015! The online submission form for session abstracts is available at www.nena.org/nena2016/cfp. You can email Chris Nussman with any questions you may have.
You should have recently received an email from NENA with a link to your 2016 NENA dues notice. Help NENA go green and save a stamp by choosing to pay online by check or credit card. If this is not an option for you or your agency, the email also contained a link allowing you to print out a copy of your invoice for local processing.
Instantly renew your membership online in just a few easy steps:
- Simply log in to the NENA website.
- Go to your Manage Profile page.
- Click on Membership under the "Account History" header to view your renewal options.
- Pay online by check or credit card.
- Print out a receipt for your records.
In appreciation of your continued support, when you renew online by credit card before December 31, 2015, you will receive free access to an upcoming NENA webinar of your choice or $50 off an annual subscription to our Webinar Wednesday program!
We look forward to sharing many new and exciting member benefits with you in the coming year!
NENA is pleased to open the nominations process for our 2016-2017 Executive Board election! This election will be for the following positions:
- Second Vice President
- Southeastern Region Director
- Western Region Director
- Private Sector Director
All nominees must be current members in good standing for at least three years; have been employed for at least three years in 9-1-1; be certified Emergency Number Professionals (ENPs); and meet the minimum threshold of membership, leadership, and certification requirements as outlined in the Nomination Form. Nominees for the position of Region Director must reside in the region they wish to represent.
Click here to download a .zip file of election documents and resources that includes:
- Statement of Responsibilities
- Must be signed by nominee and co-signed by an agency representative (if applicable)
- Nomination Form
- Can be completed by the applying candidate or by a third-party nominator
- Relevant NENA polices and procedures
- NENA bylaws
The nomination deadline is March 15, 2016. Contact Nominating Committee Chair Bernard Brown or Member Services Director Bri Robinson with any questions about the nomination process, eligibility requirements, or general election details.
NENA’s Next Generation 9-1-1 Industry Collaboration Event (ICE) series provides the opportunity for 9-1-1 equipment and service providers to come together to test products and services in an open, supportive, and collaborative environment. You are invited to participate in the upcoming ICE 7, which will focus on the testing of smartphone applications for 9-1-1; usage scenarios for the Emergency Incident Data Document (EIDD); and the transfer of additional caller data beyond callback number, location information, and GIS/mapping.
NENA invites all interested vendors and entities that have a stake in improving 9-1-1 and emergency services access to participate in ICE 7. Application developers, CAD/RMS vendors, and the entire NG9-1-1 vendor community should consider participating in this event and in the activities of the ICE 7 planning committee, which will be convened in the near future.
If you would like to participate in ICE 7, please contact Delaine Arnold. The ICE team will hold its first kick-off meeting on 10/23 at 11 a.m. Eastern for an anticipated spring 2016 event.
Click here for more information.
NENA is proud to launch the new NENA Career Center, where you will find all of the best 9-1-1 industry jobs in one place. Visit www.nena.org/jobs to:
- Search for and quickly apply for great, relevant jobs.
- Set up alerts so you are immediately notified any time a job is posted that matches your skills or interests.
- Create an anonymous job seeker profile or upload your anonymous resume so employers can find you.
- Access job search tools and tips.
If you need to hire 9-1-1 professionals, the NENA Career Center will put your job in front of our members!
- Place your job in front of our highly qualified members.
- Search our resume database of qualified candidates.
- Manage jobs and applicant activity right on our site.
- Limit applicants to those who are qualified.
- Fill your jobs more quickly with great talent.
Our hope is that this new and improved resource will make a significant difference for our members as they navigate their career paths.
AmazonSmile is a simple and automatic way for you to support NENA every time you shop, at no cost to you. When you shop at smile.amazon.com, you’ll find the exact same low prices, vast selection, and convenient shopping experience as Amazon.com, with the added bonus that Amazon will donate a portion of the purchase price to NENA.
To shop at AmazonSmile, simply go to smile.amazon.com from the Web browser on your computer or mobile device. You may also want to add a bookmark to AmazonSmile to make it even easier to return and start your shopping at AmazonSmile.
On your first visit to AmazonSmile, you need to search for and select " National Emergency Number Association" to receive donations from eligible purchases before you begin shopping. Amazon will remember your selection, and then every eligible purchase you make on AmazonSmile will result in a donation.
Click here to learn more and here to start shopping now!
Make sure the addresses (email and postal) that we have on file for you are current! Please log in to your online member account to verify or update your information, or send an email to Bri Robinson.
OPS UPDATE
NENA currently supports an NG9-1-1 Security (NGSEC) Working Group (WG). This group has delivered several documents defining how to protect NG9-1-1 Core Services (NGCS) and PSAPs from malicious and non-malicious attacks. Those efforts have proven useful in early NG9-1-1 deployments.
The next efforts of this Working Group will include documenting "Cybersecurity Playbooks" for various levels of 9-1-1/public safety participants, identifying best practices, and supporting training and education.
NENA welcomes interested members to participate in the NG9-1-1 Security Working Group. Participation is open to NENA members who have a strong interest in or experience in this issue and we encourage members from both technical and operational perspectives. We also welcome NENA members who currently serve other NENA Working Groups such as i3 architecture, ESInet design, and PSAP ops.
Meetings will start in the next month. Click here to join this WG. For questions, please contact Brian Knueppel.
TECH UPDATE
NENA NG9-1-1 Security Information Document, NENA-INF-015.1-201X (DRAFT) has been posted to the NENA collaboration website and is available for Public Review and Comment. This document is intended to provide guidance on how to approach the end state security environment as documented in the i3 architecture documents.
Current NENA Development Group members with a login to NENA Workspace can submit comments by clicking here. Those without a login can click here. From there, select "add a comment" just above the title "Document Details." Please complete all requested data and "Save" OR if submitting multiple comments, select "Save and Add Another".
All comments are due by November 30, 2015.Contact the NENA Committee Resource Manager with any questions or concerns.
A new Class of Service Working Group has been organized to address changes that may be required within NENA documents to support emerging call types and the appropriate Class of Service (COS) values to identify them. The WG will begin, initially, on a review of COS within the context of E9-1-1 and recommend changes to impacted NENA documentation. Once complete with this initial process, the WG will then consider the importance of COS within the context of NG9-1-1 and recommend any changes to relevant NG9-1-1 documentation.
Click here to join this WG.
The NG9-1-1 Call Processing Metrics Working Group is creating a NENA standard that specifies NG9-1-1 processing metrics. These metrics are traditionally considered to be defined time spans between pairs of processing events that can be used in reporting and analysis. Examples would be the time between two steps in call processing, or the time between a database query and the received response.
Skills needed include:
- PSAP and dispatch operations management experience
- Familiarity with i3 architecture
- Experience designing Public Safety call handling technology
- Experience writing technical standards
Click here to join this WG. The first meeting is currently scheduled for October 28.
GOVERNMENT AFFAIRS UPDATE
Recognizing the need for comprehensive 9-1-1 system funding reform as 9-1-1 evolves, the National 911 Program has begun work to develop a report to assess the costs, service requirements and specifications needed for NG9-1-1.
The National 911 Program will gather feedback from the 9-1-1 stakeholder community to address the focal areas of the report, including:
- How costs would be broken out geographically and allocated among PSAPs, broadband service providers, and third-party providers of NG9-1-1 services
- An assessment of the current state of NG911 service readiness among PSAPs
- How differences in PSAP access to broadband across the U.S. may affect costs
- A technical analysis and cost study of different delivery platforms, such as wireline, wireless and satellite
- An analysis of the needs for NG9-1-1 services of persons with disabilities
The report will be completed within the next two years. For further questions about this report or the National 911 Program, please contact Program Coordinator Laurie Flaherty.
The Public Safety and Homeland Security Bureau (Bureau) announces the opening of its Public Safety Support Center (PSSC), a web-based, one-stop portal to enable Public Safety Answering Points (PSAPs) and other Public Safety entities to request support or information from the Bureau and to notify it of problems or issues impacting the provision of emergency services. The PSSC is available here.
A principal goal of the Bureau is to ensure consistent and timely support to public safety stakeholders. The development of the PSSC is the latest step by the Bureau to fulfill this goal. The PSSC will handle notifications of service outages, complaints related to carrier provision of location information, and register issues, or submit inquiries regarding PSAP or Public Safety operations or FCC rules and regulations.
Click here to learn more.
EMERGENCY COMMUNICATION NEWS
NENA recently launched a FREE email news service called Public Safety SmartBrief. It provides a weekly summary of news, trends, and updates on public safety issues – not just 9-1-1 but also police, fire, and EMS. Knowledgeable editors handpick key articles from hundreds of publications, summarize them, and provide direct links to the original sources.
In other words, we do all the research, and you get the latest news in your inbox or on your handheld device absolutely free.
UPCOMING EDUCATION COURSES
10.18.15 - Caught in the Middle: A Guide to Middle Management - Murfreesboro, TN - Register here!
11.30-12.4.15 - Center Manager Certification Program (CMCP) - Arlington Heights, IL - Register here!
12.14 - 18.15 - Center Manager Certification Program (CMCP) - Denton, TX - Register here!
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