EagleView Technologies
Nene 911
Archives | Printer-Friendly | www.nena.org | Product and Service Guice | July 20, 2015
Face Book You Tube Twitter
VPI
NENA NEWS
Quality Assurance & Improvement: Establishing a QA Program Using the New NENA/APCO ANSI Standard
Wednesday, July 29 | 3PM Eastern (live) or On-Demand
$50 for NENA Members | $85 for Non-Members
Click here to register!

This webinar provides you with a roadmap for establishing a customized, no-cost Quality Assurance (QA) program and Quality Improvement (QI) process in your PSAP. Using the latest ANSI-approved QA/QI standard, we’ll show you everything there is to know about QA, QI, and how they enable your telecommunicators to function at the highest level possible. During this hour-long interactive webinar, you will learn:
  • The basics of QA and QI,
  • How to implement QA and QI processes – at no cost,
  • How to create and use QA/QI forms, and
  • How to evaluate call intake and call dispatch for police, fire, and medical events.
Can't attend on the 29th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info
Dial-in and web-access details will be provided to attendees via email the week of the webinar.
 
Interested in taking the ENP Examination in October? Plan now to participate in one of several ENP Study Groups being conducted over the next several months. Study Groups, led by subject matter experts, have proven to be a valuable resource to prepare for the examination. For further information, please go to the Study Groups page. Note: The final sign-up date for the Oct. 3-17 examination window is Sept. 8.
 
Be part of the discussion! During the focused, interactive working sessions of the NENA Development Conference (October 4-7 in Austin, TX), you will explore how to address the current and future needs of public safety professionals and drive the development of standards and best practices. This is your opportunity to make your voice heard and contribute ideas on how challenges should be addressed or solutions implemented. Taking part in the process and lending your first-hand knowledge of PSAPs, communications networks, and 9-1-1 technologies ensures that the needs of public safety are met today, tomorrow, and for years to come.

This conference is unlike any other; the NDC’s unique, output-oriented program offers you the flexibility to focus on the issues that are important to you in a dynamic, cooperative atmosphere. The important, hands-on work done during the event not only yields immediate rewards for the public safety community, but also bolsters NENA’s current standards development and helps define the Association’s path forward for the next year.

Register today! Click here to make your hotel reservation and here to visit the NDC webpage to check out working sessions, pre-con courses, an event brochure, and more!
 
Location: It All Starts With "Where?"

Ask any dispatcher in any PSAP what is the first question they ask to a 9-1-1 caller, and it will most likely be: "What is the location of your emergency?" Ask anyone working on any NG9-1-1 related project about his or her biggest challenge, and their answer will likely involve location. Ask the FCC about the most important efforts they have undertaken in recent years, and the rule regarding cell phone location accuracy will be high on their list. Finally, if you have any doubt regarding the importance of location in 9-1-1, review the media reports from the string of recent tragedies where responders were delayed because of location-related issues.

It is apparent that location is the common recurring theme in both the operational and technical issues that face our 9-1-1 community today. With the recent FCC action, NG9-1-1 implementations, and the ever-increasing percentage of 9-1-1 calls made form cell phones and other non-landline devices, location will only grow in significance in the coming years.

Join 9-1-1 professionals and industry leaders at this Critical Issues Forum in Austin, TX, on Oct. 7-8, where this complex and dynamic issue will be the focus of nearly two days of discussion, lecture, conversation, and problem-solving. 

Register today! Click here to make your hotel reservation and here to visit the CIF webpage to check out the agenda, an event brochure, and more!
 
NENA is proud to launch the new NENA Career Center, where you will find all of the best 9-1-1 industry jobs in one place. Visit www.nena.org/jobs to:
  • Search for and quickly apply for great, relevant jobs.
  • Set up alerts so you are immediately notified any time a job is posted that matches your skills or interests.
  • Create an anonymous job seeker profile or upload your anonymous resume so employers can find you.
  • Access job search tools and tips.
If you need to hire 9-1-1 professionals, the NENA Career Center will put your job in front of our members!
  • Place your job in front of our highly qualified members.
  • Search our resume database of qualified candidates.
  • Manage jobs and applicant activity right on our site.
  • Limit applicants to those who are qualified.
  • Fill your jobs more quickly with great talent.
Our hope is that this new and improved resource will make a significant difference for our members as they navigate their career paths.
 
Thanks to all who helped make NENA 2015 such an amazing event! A big thanks goes to our sponsors, speakers, exhibitors, volunteers, and especially the attendees who took the time out of their busy lives to join us in Denver!
 
AmazonSmile is a simple and automatic way for you to support NENA every time you shop, at no cost to you. When you shop at smile.amazon.com, you’ll find the exact same low prices, vast selection, and convenient shopping experience as Amazon.com, with the added bonus that Amazon will donate a portion of the purchase price to NENA.

To shop at AmazonSmile, simply go to smile.amazon.com from the Web browser on your computer or mobile device. You may also want to add a bookmark to AmazonSmile to make it even easier to return and start your shopping at AmazonSmile.

On your first visit to AmazonSmile, you need to search for and select "National Emergency Number Association" to receive donations from eligible purchases before you begin shopping. Amazon will remember your selection, and then every eligible purchase you make on AmazonSmile will result in a donation.

Click here to learn more and here to start shopping now!
 
Make sure the addresses (email and postal) that we have on file for you are current! Please log in to your online member account to verify or update your information, or send an email to Bri Robinson.
 
Spillman Technologies, Inc.
OPS UPDATE
NENA Communications Center/PSAP Disaster and Contingency Plans Model Recommendation, NENA-INF-017.2-201X (formerly NENA 53-001) (DRAFT) is available for Public Review and Comment. The purpose of this document is to serve as a reference to a contingency planning section of a Standard Operating Procedure (SOP) for use by Communications Centers and/or PSAP Authorities as guidance in the formulation of an agency SOP. This document includes best practices, guidelines and procedures on:
  • Staffing
  • IT Security
  • Redundant Systems
  • Situations requiring evacuation
  • Evacuation Procedures
  • Return to Normal Operations
This is a second review due to substantive changes being made. These changes are highlighted in yellow and is the only text that is open for comment. Current NENA Development Group members with a login to NENA Workspace can submit comments by clicking here. Those without a login can click here. From there, select "add a comment" just above the title "Document Details." Please complete all requested data and "Save" OR if submitting multiple comments, select "Save and Add Another."

All comments are due by July 31, 2015, at 5PM ET. Contact the NENA Committee Resource Manager with any questions or concerns.
 
The NENA Video Relay Service (VRS) and Internet Protocol Relay Service (IP Relay) PSAP Interaction Information Document is intended to provide guidelines for PSAPs and recommendations to the FCC regarding:
  • Emergency calls to 9-1-1 via Video Relay and IP Relay Services (or similar third-party entity)
  • Effective relay of such calls to the appropriate Public Safety Answering Point (PSAP)
  • Interaction between the caller, the Communication Assistants (CAs) and the PSAP Telecommunicators
 
Swatting is false reporting an emergency to public safety by a person for the intent of getting a ("SWAT team") response to a location where no emergency exists. The calling party will often report they are involved or nearby as a witness to a home invasion, active shooter, or hostage situation, attempting to muster the largest response possible. Often, the law enforcement response is substantial, with police confronting the unsuspecting victims at gunpoint, only to learn that there is no real emergency.

Click here to download this document containing information on preparing for and responding to swatting incidents.
 
TECH UPDATE
NENA Next Generation 9-1-1 for Data Management Requirements document, NENA-REQ-002.1-201X (DRAFT) has been posted to the NENA collaboration website and is available for Public Review and Comment. This document defines requirements for discrepancy and performance reports associated with processes within the Next Generation 9-1-1 (NG9-1-1) system. The intent of the document is to provide 9-1-1 authorities, vendors, Communication Service Providers (CSP), and other interested parties with guidelines for communicating issues or status of various elements within the system.

This is a second review due to substantive changes being made. Current NENA Development Group members with a login to NENA Workspace can submit comments by clicking here. Those without a login can click here. From there, select "add a comment" just above the title "Document Details." Please complete all requested data and "Save" OR if submitting multiple comments, select "Save and Add Another".

All comments are due by Aug. 14, 2015, at 5PM ET. Contact the NENA Committee Resource Manager with any questions or concerns.
 
GOVERNMENT AFFAIRS UPDATE
Presented by the National 911 Program on Tuesday, Aug. 11 from 12-1PM Eastern, this webinar will feature a presentation by the National Public Safety Telecommunications Council (NPSTC) to discuss their recently-published paper: FirstNet and NG9-1-1:  High-Level Overview of Systems and Functionality.
 
Mr. Barry H. Luke, Deputy Executive Director of NPTSC, will share:
  • Similarities and differences between the Nationwide Public Safety Broadband Network (FirstNet) and NG9-1-1
  • Opportunities for interconnectivity between FirstNet and NG9-1-1 networks
Also presenting and available for questions is Mr. Barry Ritter, Executive Director of the Indiana Statewide 9-1-1 Board and Mr. Mark Grady, President of INdigital Telecom. Mr. Ritter and Mr. Grady will:
  • Share updated experiences about Indiana’s implementation of text-to-9-1-1
  • Provide an overview of the State’s Emergency Service IP Network (ESInet) deployment and their transition to NG9-1-1
Register now for the webinar.
 
EMERGENCY COMMUNICATION NEWS
NENA recently launched a FREE email news service called Public Safety SmartBrief. It provides a weekly summary of news, trends, and updates on public safety issues – not just 9-1-1 but also police, fire, and EMS. Knowledgeable editors handpick key articles from hundreds of publications, summarize them, and provide direct links to the original sources.
 
In other words, we do all the research, and you get the latest news in your inbox or on your handheld device absolutely free.

 
UPCOMING EVENTS
October 4-7, 2015 | NENA Development Conference | Austin, TX

October 7-8, 2015 | Location Accuracy Critical Issues Forum | Austin, TX

February 21-24, 2016 | 9-1-1 Goes to Washington | Arlington, VA

June 11-16, 2016 | NENA 2016 Conference & Expo | Indianapolis, IN
 
UPCOMING EDUCATION COURSES
8.24-28.15 - Center Manager Certification Program (CMCP) - Knoxville, TN - Register here!

9.11.15 - Caught in the Middle: A Guide to Middle Management - Noblesville, IN - Register here!

9.14-18.15 - Center Manager Certification Program (CMCP) - Eagleville, PA - Register here!

9.22.15 - Leadership in the 9-1-1 Center - NENA Education Summit  - Bentonville, AR - Register here!

9.23.15 - Liability Issues in the 9-1-1 Center - NENA Education Summit  - Bentonville, AR - Register here!

9.23.15 - 9-1-1 Basics to NG9-1-1 - NENA Education Summit  - Bentonville, AR - Register here!

9.28-10.2.15 - Center Manager Certification Program (CMCP) - Murfreesboro, TN - Register here!

10.4.15 - Understanding Databases in NG9-1-1 - NENA Development Conference - Austin, TX - Register here!

10.4.15 - Quality Assurance: Achieving QA/QI in the PSAP - NENA Development Conference - Austin, TX - Register here!

10.5.15 - Liability for Telecommunicators - NENA Education Summit  - Austin, TX - Register here!

10.6.15 - 9-1-1 Center Customer Service: Takes Seconds, Saves Minutes - NENA Education Summit  - Austin, TX - Register here!

10.7.15 - Overcoming Negativity - NENA Education Summit  - Austin, TX - Register here!

10.12-16.15 - Center Manager Certification Program (CMCP) - Henderson, NV - Register here!

10.18.15 - Caught in the Middle: A Guide to Middle Management - Murfreesboro, TN - Register here!

11.30-12.4.15 - Center Manager Certification Program (CMCP) - Arlington Heights, IL - Register here!

12.14 - 18.15 - Center Manager Certification Program (CMCP) - Denton, TX - Register here!
 

GeoComm
Fiat Chrysler Automobiles
Logo National Emergency Number Association
Alexandria, VA
800.332.3911
P: 202.466.4911
Fax: 202.618.6370
www.nena.org

We would appreciate your comments or suggestions. Your email will be kept private and confidential.