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NENA NEWS
A new NENA Executive Board took office last week at the NENA 2014 Conference & Expo in Nashville, TN. Christy Williams, ENP, was sworn in as President, while Cheri Lynn Rockwell, ENP, became 1st Vice President. Renee Hardwick, ENP, assumed the office of 2nd Vice President.

After the ceremony, Williams addressed the attendees and put forward her goals for the coming year. Most notably, she spoke about focusing the association’s efforts on the deployment of multimedia-capable Next Generation 9-1-1 services that will replace legacy voice-only 9-1-1 systems; providing training and educational resources to support 9-1-1 professionals on the job every day; and continuing to engage with policymakers and national leaders about meeting our nation’s emergency communications needs in the 21st century.

Click here to read more.
 
Thanks to all who helped make NENA 2014 such an amazing event! A big thanks goes to our sponsors, speakers, exhibitors, volunteers, and especially the attendees who took the time out of their busy lives to join us in Nashville!
 
Finding the Balance
Wednesday, July 30 | 3 p.m. Eastern (live) or on-demand
$50 for NENA members | $85 for non-members
Register now!

Between the crazy world of 9-1-1; the crazy world of home; and all the crazy things in between — is it any wonder that 9-1-1 center employees are some of the most stressed people on earth? This webinar will feature ideas, techniques, and skills to help you better manage your to-do list; lessen your stress at home and at work; and achieve a balance that will help you achieve success at home and in the center.

Can't attend on the 30th? Register now and receive on-demand access to the webinar archive.

Webinar Access Info
Dial-in and web-access details will be provided to attendees via email the week of the webinar.
 
State of 9-1-1 July Forum
Wednesday, July 9 | 12 p.m. Eastern 
Click here to register.

This webinar, the tenth in a bimonthly series, will feature a discussion by the Federal Communications Commission (FCC) on 9-1-1 initiatives, including key reports adopted by the Communications Security Reliability and Interoperability Council (CSRIC), a presentation on Maine’s experience with implementing a statewide text-to-9-1-1 network, and open Q&A sessions.

Timothy May, E911/NG911 Projects Manager, Federal Communications Commission (FCC) Public Safety and Homeland Security Bureau, will present key 9-1-1 initiatives including an update on text-to-9-1-1, the indoor 9-1-1 location accuracy proceeding, 9-1-1 reliability, and the impact of the Internet Protocol (IP) transition on 9-1-1 services. In addition, Mr. May will also discuss the FCC’s annual report on the collection and use of state 9-1-1 fees, as well as the importance of cyber security in 9-1-1 systems.

Also presenting and available for questions will be Maria Jacques, Director, State of Maine, Emergency Services Communication Bureau. Ms. Jacques will present on implementing a statewide text-to-9-1-1 network in Maine.  
 
Make sure the addresses (email and postal) that we have on file for you are current! Please log in to your online member account to verify or update your information, or send an email to Bri Robinson.
 
OPS UPDATE
The Hearing Standards for Public Safety Telecommunicators document is a tool for PSAP managers to use in the development of minimum hearing standards for public safety telecommunicators. It defines the standard hearing requirements and audiology necessary to perform the basic functions of the telecommunicator position. This document includes information relative to telecommunicator position requirements, audiometric testing of candidates and employees, audiology, and the Americans with Disabilities Act as it relates to employment.

Click here to download a copy of the standard.
 
NENA and APCO have  released for comments a Candidate American National Standard (APCO / NENA 1.107.1-201x) that identifies the process for the Establishment of a Quality Assurance and Quality Improvement Program for Public Safety Answering Points.

The purpose of this document is to assist public safety communications centers with the establishment, implementation and maintenance of a quality assurance and quality improvement program. Recommended minimum requirements for the evaluation and quality assurance of call processing are offered to ensure an effective and efficient level of service.

Click here to download the draft standard. All comments are due by July 7.
 
Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.2.2 a "Stable Form Notice" is being issued and is shown at the bottom of this message.

4.4.2 Disclosure During Review Period
When any Deliverable is in stable form, but before it undergoes review by the NENA Process Review Committee the Committee Resource Manager shall send a Stable Form Notice to all NENA Development Group participants giving notice of a deadline, at least sixty (60) days from the date of the announcement, by which all Patent Holders with respect to the Deliverable must submit a completed copy of the Licensing Declaration Form in Annex B to the Committee Resource Manager. All Stable Form Notices shall also be posted to the Committee Management Website.

Once the 60 days have passed, the document will go to the Process Review Committee for approval.

Stable Form Notice

Background
The NENA Intellectual Property Rights ("IPR") Policy, available here, requires Participants in NENA Committees to disclose certain Patent IPRs during the process of developing a Deliverable such as a Technical or Operations Standard Document (i.e., any Standard). After receiving this notice, all Patent Holders have 60 days inwhich to submit aLicensing Declaration Form.

Notice
The Deliverable listed below has reached stable form and will be submitted to the NENA Process Review Committee in 60 days. Any and all Participants who hold Patent IPRs which may be implicated by the Normative Requirements of this Deliverable must submit a Licensing Declaration Form to the Committee Resource Manager within that time.

Deliverable Information
Title: NENA Succession Planning Information Document
Document Number: NENA-INF-010 (DRAFT)
URL: http://dev.nena.org/apps/group_public/document.php?document_id=4030&wg_abbrev=psapops-cp-sc-succession
Date of Notice: June 25, 2014
Submission Deadline: August 25, 2014
NENA Intellectual Property Rights Policy – Annex C – Stable Form Notice
 
TECH UPDATE
Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.2.2 a "Stable Form Notice" is being issued and is shown at the bottom of this message.

4.4.2 Disclosure During Review Period
When any Deliverable is in stable form, but before it undergoes review by the NENA Process Review Committee the Committee Resource Manager shall send a Stable Form Notice to all NENA Development Group participants giving notice of a deadline, at least sixty (60) days from the date of the announcement, by which all Patent Holders with respect to the Deliverable must submit a completed copy of the Licensing Declaration Form in Annex B to the Committee Resource Manager. All Stable Form Notices shall also be posted to the Committee Management Website.

Once the 60 days have passed, the document will go to the Process Review Committee for approval.

Stable Form Notice

Background
The NENA Intellectual Property Rights ("IPR") Policy, available here, requires Participants in NENA Committees to disclose certain Patent IPRs during the process of developing a Deliverable such as a Technical or Operations Standard Document (i.e., any Standard). After receiving this notice, all Patent Holders have 60 days in which to submit a Licensing Declaration Form.

Notice
The Deliverable listed below has reached stable form and will be submitted to the NENA Process Review Committee in 60 days. Any and all Participants who hold Patent IPRs which may be implicated by the Normative Requirements of this Deliverable must submit a Licensing Declaration Form to the Committee Resource Manager within that time.

Deliverable Information
Title: NENA Registry System (NRS) Standard
Document Number: NENA-STA-008.1 (formerly 70-001) (DRAFT)
URL: http://dev.nena.org/apps/group_public/document.php?document_id=4029&wg_abbrev=csds-xml
Date of Notice: June 25, 2014
Submission Deadline: August 25, 2014

NENA Intellectual Property Rights Policy – Annex C – Stable Form Notice
 
Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.2.2 a "Stable Form Notice" is being issued and is shown at the bottom of this message.

4.4.2 Disclosure During Review Period
When any Deliverable is in stable form, but before it undergoes review by the NENA Process Review Committee the Committee Resource Manager shall send a Stable Form Notice to all NENA Development Group participants giving notice of a deadline, at least sixty (60) days from the date of the announcement, by which all Patent Holders with respect to the Deliverable must submit a completed copy of the Licensing Declaration Form in Annex B to the Committee Resource Manager. All Stable Form Notices shall also be posted to the Committee Management Website.

Once the 60 days have passed, the document will go to the Process Review Committee for approval.

Stable Form Notice

Background
The NENA Intellectual Property Rights ("IPR") Policy, available here, requires Participants in NENA Committees to disclose certain Patent IPRs during the process of developing a Deliverable such as a Technical or Operations Standard Document (i.e., any Standard). After receiving this notice, all Patent Holders have 60 days in which to submit a Licensing Declaration Form.

Notice
The Deliverable listed below has reached stable form and will be submitted to the NENA Process Review Committee in 60 days. Any and all Participants who hold Patent IPRs which may be implicated by the Normative Requirements of this Deliverable must submit a Licensing Declaration Form to the Committee Resource Manager within that time.

Deliverable Information
Title: NENA NG9-1-1 Policy Routing Rules Operations Guide
Document Number: NENA-INF-011 (DRAFT)
URL: http://dev.nena.org/apps/group_public/document.php?document_id=4032&wg_abbrev=csdm-prr
Date of Notice: June 25, 2014
Submission Deadline: August 25, 2014

NENA Intellectual Property Rights Policy – Annex C – Stable Form Notice
 
Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.2.2 a "Stable Form Notice" is being issued and is shown below.

4.4.2 Disclosure During Review Period
When any Deliverable is in stable form, but before it undergoes review by the NENA Process Review Committee the Committee Resource Manager shall send a Stable Form Notice to all NENA Development Group participants giving notice of a deadline, at least sixty (60) days from the date of the announcement, by which all Patent Holders with respect to the Deliverable must submit a completed copy of the Licensing Declaration Form in Annex B to the Committee Resource Manager. All Stable Form Notices shall also be posted to the Committee Management Website.

Once the 60 days have passed, the document will go to the Process Review Committee for approval.

Stable Form Notice

Background
The NENA Intellectual Property Rights ("IPR") Policy, available here, requires Participants in NENA Committees to disclose certain Patent IPRs during the process of developing a Deliverable such as a Technical or Operations Standard Document (i.e., any Standard). After receiving this notice, all Patent Holders have 60 days in which to submit a Licensing Declaration Form.

Notice
The Deliverable listed below has reached stable form and will be submitted to the NENA Process Review Committee in 60 days. Any and all Participants who hold Patent IPRs which may be implicated by the Normative Requirements of this Deliverable must submit a Licensing Declaration Form to the Committee Resource Manager within that time.

Deliverable Information
Title: Requirements for a National Forest Guide Information Document
Document Number: NENA-INF-009 (DRAFT) URL: http://dev.nena.org/apps/group_public/document.php?document_id=3872&wg_abbrev=isc-ngae-fg
Date of Notice: May 29, 2014
Submission Deadline: July 29, 2014

NENA Intellectual Property Rights Policy – Annex C – Stable Form Notice
 
EMERGENCY COMMUNICATION NEWS
NENA recently launched a FREE email news service called Public Safety SmartBrief. It provides a weekly summary of news, trends and updates on public safety issues — not just 9-1-1, but police, fire, and EMS. Knowledgeable editors handpick key articles from hundreds of publications, summarize them and provide direct links to the original sources.
 
In other words, we do all the research and you get the latest news in your inbox or on your handheld device, absolutely free.

 
HELP WANTED
NENA's new and improved career center now offers more options and search functionality to job seekers and recruiters, including the ability to browse openings by category, subscribe to receive email notifications of new openings, and apply for openings directly online. Recruiters can now view and rate candidates applying for openings, search the resume database of available candidates (a members-only feature), and manage postings online. 

Visit the Career Center to learn more.
 
UPCOMING EVENTS
10.05-08.14 | NENA Development Conference | Orlando, FL

10.08-09.14 | Critical Issues Forum - NG9-1-1: Are We There Yet? | Orlando, FL

06.27.15-07.02.15 | NENA 2015 Conference & Expo | Denver, CO

10.04-07.15 | NENA Development Conference | Austin, TX

10.02-05.16 | NENA Development Conference | Austin, TX
 
UPCOMING EDUCATION COURSES
07.30.14 - Webinar Wednesday: Finding the Balance - Register  now!

08.13.14 - Overcoming Negativity in the Comm Center - Salt Lake City, UT (NENA Education Summit)

08.14.14 - Caught in the Middle: A Guide to Middle Management - Salt Lake City, UT (NENA Education Summit)

08.15.14 - Customer Service for 9-1-1 Professionals - Salt Lake City, UT (NENA Education Summit)

09.05.14 - Customer Service for 9-1-1 Professionals - Sacramento, CA (NENA Education Summit)

09.06.14 - Developing a Quality Assurance Program from Call to End of Incident - Sacramento, CA (NENA Education Summit)

09.07.14 - Caught in the Middle: A Guide to Middle Management - Sacramento, CA (NENA Education Summit)

09.15-19.14 - Center Manager Certification Program - Waterbury, CT

Questions? Want to bring a course directly to you? 
Visit our Host a Course page to find out how you can bring it directly to you. You can also contact NENA's Education & Operational Issues Director, Ty Wooten, for additional information.
 

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