NENA NEWS
Undoubtedly, NENA 2014 (June 14-19 | Nashville, TN) is the must-attend event of the year for today’s emergency communications professional. Whether it's text messaging, location accuracy, FirstNet, hiring and staffing, implementing NG9-1-1, or any of the other myriad issues you're dealing with every day, you're going to hear about it at NENA 2014.
Don’t miss out on the best education, training, and professional development opportunities anywhere; keynotes each day that inspire and empower; networking events galore; opportunities to give back, including the Run for 9-1-1; and an interactive Expo Hall with the latest and greatest products and services on display for you to see, hear, and feel. Register online today or download a printable/faxable form. 
View the virtual brochure or download and print a copy for keynote speaker info, a current exhibitor roster, abstracts for education and training sessions, pre-conference course and workshop descriptions, and more! Visit the NENA 2014 webpage for full conference details!
On the morning of Saturday, June 14, kick off your NENA 2014 experience by lacing up your running or walking shoes and participating in the Friends of 9-1-1 first-ever "Run for 9-1-1" charity 5k!
The run/walk promotes healthy living among 9-1-1 professionals, gives the Nashville community and supporters from around the country a chance to say "thank you" to 9-1-1, and generates funds for scholarships and 9-1-1 training opportunities.
When: Saturday, June 14, 2014 at 7 a.m.
Start Location: Bridgestone Arena, 5th and Broadway
Route Includes: Bridgestone Arena, Music City Center, Midtown and Music Row
Registration Fees:
- $35 5/3-6/13/2014
- $40 Race Day
- $100 for a team of five
Awards: Every participant will receive a complimentary T-shirt and medal for completion, grand prizes for Top 3 finishers, male and female, and giveaways for all!
Sign up for the race today! Registration is available for both individual and teams! Sign up as a chapter, an agency/company, a committee, or just as friends! Participating as a group can make the event even more fun, and teams save on registration fees!
Can’t join the run/walk but still want to participate? Join the race virtually by becoming a Friend of 9-1-1 Fundraiser!
Learn more about the Friends of 9-1-1 program at www.friendsof911.org.
Five emergency call takers have been selected to receive Friends of 9-1-1’s first Telecommunicator Continuing Education Scholarships. Each scholarship provides complimentary registration to the NENA 2014 Conference & Expo and a one-day, pre-conference course of choice at NENA 2014. It also includes a travel stipend of $500, bringing the scholarship’s total value to around $1,600.
The Friends of 9-1-1 scholarship recipients were selected for their work as exceptional emergency call takers with at least one year of experience and were in good standing with their employer.
This year’s winners of the Telecommunicator Continuing Education Scholarships are:
- Stacy Buffa – Emergency Dispatcher – South East Regional Emergency Services Authority – Roseville, MI
- Amanda Hammer – Communications Specialist II – City of McKinney – McKinney, TX
- Kellee Konieczny – 911 Public Safety Dispatcher and Certified Training Officer – Village of Romeoville Police Department – Romeoville, IL
- Dana Vander Meer – 911 Dispatcher / Call Taker – Sumter County Sheriff's Office – Bushnell, FL
- Brandy Warthman – 911 Emergency Dispatcher – Licking County Government – Newark, OH
"Being a 9-1-1 call taker is an extremely pressure-packed job," explained Brian Fontes, CEO of NENA – The 9-1-1 Association. "It requires a variety of skills gained through training and experience. We are proud to recognize Stacy, Amanda, Kellee, Dana, and Brandy for their exceptional work and to support their continued 9-1-1 education."
According to Fontes, the Friends of 9-1-1 program was established in 2013 by NENA to both improve 9-1-1 service to the public, as well as provide opportunities to say "thank you" to the 9-1-1 professionals like Stacy, Amanda, Kellee, Dana, and Brandy, who serve as the public’s first line of emergency help.
The scholarship recipients will also be recognized at the NENA 2014 Conference & Expo in Nashville from June 14-19.
Looking to get more out of your career? Want to stay on top of the latest in emergency communications? Need continuing education credits? NENA’s education program has just what you are looking for! We've already scheduled dozens of educational opportunities for you in 2014 and are adding more to the calendar every day! Upcoming offerings include:
Our courses and certification programs, developed and led by experts in the field, provide relevant, informative, and up-to-date training on all aspects of 9-1-1 technology and PSAP operations. Check out the current list of classes toward the end of this email or view it online. Contact Ty Wooten if you would like to book a class in your area, or if you have any questions.
And don't forget to like our new NENA Education & Training Facebook page for the latest news and announcements!
Make sure the addresses (email and postal) that we have on file for you are current! Please log in to your online member account to verify or update your information, or send an email to Bri Robinson.
OPS UPDATE
The NENA NG9-1-1 Education and Training working group has prepared a few talking points related to text-to-9-1-1 in order to ensure that the 9-1-1 community provides a consistent message nationwide. If contacted by the media related to text-to-9-1-1, below are talking points that may be used. These messages can be incorporated into a news release or educational materials.
Click here to visit the text-to-9-1-1 resources page, where you will find the Media Tips document, along with other valuable text-to-9-1-1 documents, including the Information and Planning Guide, training documents, and more.
The number of mobile phones is constantly increasing and with that increase we see a high number of pocket calls to 9-1-1. Studies have shown that 20% to 40% of all mobile calls to 9-1-1 are pocket calls. Impacts include:
- Staff increase to handle these calls.
- Decreased efficiency: Real emergency call response may be delayed due to pocket call handling.
- Reduced morale: Staff can become frustrated if they have to handle a high number of pocket calls during their shift.
Interalia has a customer proven solution that can help you reduce the number of pocket calls to your 9-1-1 center.
Our solution is simple yet very efficient. Callers are prompted to say emergency or enter a DTMF key. Based on the voice level volume or DTMF key enter, the call is transferred to a call taker. If there's no voice signal or DTMF entry, then the call is discarded. The system is listening for a voice audio level, not a specific word and the sensitivity level is fully adjustable. This technology works very well in multilingual environments.
Visit www.interalia.com to attend one of our free webinars or call 403-288-2706 x321.
TECH UPDATE
The Emergency Services IP Network Design (ESIND) Work Group is currently looking for volunteers to assist in reviewing the Emergency Services IP Network Design document. Several areas in the document will need to be improved including:
- Assignment of Autonomous System Number (AS) Numbers – including interaction with American Registry for Internet Numbers (ARIN)
- Uniform DNS entries for ESInet’s
- Coordinate and document empirical testing on the performance thresholds described in the document
This important work will result in the updating of NENA 08-506 that can be used by vendors and 9-1-1 authorities when implementing NG9-1-1 systems. To join this group, please go here. Complete and submit the form, which will go to the work group co-chairs, Jim Lockard and Joel McCamley.
Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.2.2 a "Stable Form Notice" is being issued and is shown below.
4.4.2 Disclosure During Review Period
When any Deliverable is in stable form, but before it undergoes review by the NENA Process Review Committee the Committee Resource Manager shall send a Stable Form Notice to all NENA Development Group participants giving notice of a deadline, at least sixty (60) days from the date of the announcement, by which all Patent Holders with respect to the Deliverable must submit a completed copy of the Licensing Declaration Form in Annex B to the Committee Resource Manager. All Stable Form Notices shall also be posted to the Committee Management Website.
Once the 60 days have passed, the document will go to the Process Review Committee for approval.
Stable Form Notice
Background
The NENA Intellectual Property Rights ("IPR") Policy, available at http://www.nena.org/?IPR, requires Participants in NENA Committees to disclose certain Patent IPRs during the process of developing a Deliverable such as a Technical or Operations Standard Document (i.e., any Standard). After receiving this notice, all Patent Holders have 60 days in which to submit a Licensing Declaration Form.
Notice
The Deliverable listed below has reached stable form and will be submitted to the NENA Process Review Committee in 60 days. Any and all Participants who hold Patent IPRs which may be implicated by the Normative Requirements of this Deliverable must submit a Licensing Declaration Form to the Committee Resource Manager within that time.
Deliverable Information
Title: Requirements for a National Forest Guide Information Document
Document Number: NENA-INF-009 (DRAFT) URL: http://dev.nena.org/apps/group_public/document.php?document_id=3872&wg_abbrev=isc-ngae-fg
Date of Notice: May 29, 2014
Submission Deadline: July 29, 2014
NENA Intellectual Property Rights Policy – Annex C – Stable Form Notice
EMERGENCY COMMUNICATION NEWS
NENA recently launched a FREE email news service called Public Safety SmartBrief. It provides a weekly summary of news, trends and updates on public safety issues – not just 9-1-1, but police, fire and EMS. Knowledgeable editors handpick key articles from hundreds of publications, summarize them and provide direct links to the original sources.
In other words, we do all the research and you get the latest news in your inbox or on your handheld device, absolutely free.
HELP WANTED
NENA's new and improved career center now offers more options and search functionality to job seekers and recruiters, including the ability to browse openings by category, subscribe to receive email notifications of new openings, and apply for openings directly online. Recruiters can now view and rate candidates applying for openings, search the resume database of available candidates (members-only feature), and manage postings online.
UPCOMING EDUCATION COURSES
06.11-15.14 - Center Manager Certification Program - Nashville, TN (NENA 2014)
06.14.14 - Training the 9-1-1 Trainer - Nashville, TN ( NENA 2014)
06.14.14 - Supervisory Development: A Guide to Moving Ahead in Your Career - Nashville, TN ( NENA 2014)
06.14-15.14 - SOP SOS - Nashville, TN ( NENA 2014)
06.14.14 - Interpersonal Skills - Nashville, TN ( NENA 2014)
06.15.14 - Liability Issues in the 9-1-1 Center - Nashville, TN ( NENA 2014)
06.15.14 - Comm Center Staffing Workshop - Nashville, TN ( NENA 2014)
06.15.14 - Caught in the Middle: A Guide to Middle Management - Nashville, TN ( NENA 2014)
06.15.14 - Developing a Quality Assurance Program from Call to End of Incident - Nashville, TN ( NENA 2014)
06.15.14 - Understanding Databases in NG9-1-1 - Nashville, TN ( NENA 2014)
08.13.14 - Overcoming Negativity in the Comm Center - Salt Lake City, UT (NENA Education Summit)
08.14.14 - Caught in the Middle: A Guide to Middle Management - Salt Lake City, UT (NENA Education Summit)
08.15.14 - Customer Service for 9-1-1 Professionals - Salt Lake City, UT (NENA Education Summit)
09.05.14 - Customer Service for 9-1-1 Professionals - Sacramento, CA (NENA Education Summit)
09.06.14 - Developing a Quality Assurance Program from Call to End of Incident - Sacramento, CA (NENA Education Summit)
09.07.14 - Caught in the Middle: A Guide to Middle Management - Sacramento, CA (NENA Education Summit)
09.15-19.14 - Center Manager Certification Program - Waterbury, CT
Questions? Want to bring a course directly to you?
Visit our Host a Course page to find out how you can bring it directly to you. You can also contact NENA's Education & Operational Issues Director, Ty Wooten, for additional information.
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